Shared Flashcard Set

Details

Marketing Chap 11
Marketing Chap 11
17
Marketing
Undergraduate 1
03/19/2007

Additional Marketing Flashcards

 


 

Cards

Term
service
Definition
An intangible task that satisfies consumer or business user needs
Term
specialty products
Definition
Products with unique characteristics that cause the buyer to prize them and make a special effort to obtain them.
Term
marketing mix
Definition
Blend of four elements of a marketing strategy – product, price, distribution, and promotion
Term
installations
Definition
Capital investment of a business, such as a new factory or heavy machinery, that typically is expensive and relatively long-lived.
Term
raw materials
Definition
Products, such as farm products (wheat, cotton, soy beans) or natural products (coal, lumber, iron ore), used by business in producing a final product
Term
total quality management (TQM)
Definition
Movement that asks all employees in a firm to continually improve products and work processes with the goal of achieving customer satisfaction and world-class performance,
Term
business services
Definition
Intangible product a firm buys to facilitate its production and operating processes.
Term
component parts and materials
Definition
Finished business products also known as fabricated parts and materials that become part of a final product.
Term
product life cycle
Definition
Four stages through which a successful product passes: introduction, growth, maturity, and decline.
Term
shopping products
Definition
Products purchased only after the consumer compares competing offerings from competing vendors on bases such as price, quality, style, and color.
Term
accessory equipment
Definition
Capital item, usually less expensive and shorter-lived than an installation, such as a laptop computer.
Term
good
Definition
Tangible product that customers can see, hear, smell, taste, or touch
Term
supplies
Definition
Regular expense items necessary in the firm's daily operation, but not part of the final product
Term
product
Definition
Bundle of physical, service, and symbolic attributes designed to enhance buyer want satisfaction.
Term
convenience products
Definition
Good or service that the consumer wants to purchase frequently, immediately, and with a minimum of effort.
Term
product line
Definition
A series of related products
Term
product mix
Definition
A company’s assortment of product lines and individual offerings.
Supporting users have an ad free experience!