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Marketing 320 Exam #1
Vocab from CH 1-3 from Integrated Marketing, 5th edition (Clow and Baack)
40
Marketing
Undergraduate 3
02/05/2012

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Term
Marketing Mix
Definition
Product, price, promotion, and distribution
Term
Current Situational Analysis
Definition
process of examining the firm's ongoing market situation
Term
Contact Point
Definition
Any place where customers with or acquire more information about a firm.
Term
Standardization
Definition
Firm features uniform products and market offerings across countries with the goal of generating economies of scale in production while using the same promotional theme
Term
Adaptation
Definition
Occurs when products and marketing messages are designed for and adapted to individual countries
Term
Brand Parity
Definition
Occurs when there is the perception that most goods and services are essentially the same.
Term
Corporate Image
Definition
Overall consumer perceptions or end user feelings toward a company along with its goods and services
Term
Corporate Logo
Definition
Symbol used to identify a company and its brands, helping to convey the overall corporate image
Term
Stimulus Codability
Definition
Items that easily evoke consensually held meanings within a culture or subculture
Term
Brands
Definition
Names generally assigned to a good or service or group of complementary products.
Term
Family Brand
Definition
When a company offers a series or group of products under one brand name
Term
Brand Extension
Definition
Use of an established brand name on goods or services not related to the core brand.
Term
Flanker Brand
Definition
Development of a new brand by a company in a good or service category in which it currently has brand offereings.
Term
Co-Branding
Definition
Offering two or more brands in a single marketing effort
Term
Ingredient Branding
Definition
Form of co-branding in which the name of one brand is placed within another brand
Term
Cooperative Branding
Definition
Form of co-branding in which two firms create a joint venture of two or more brands into a good or service
Term
Complementary branding
Definition
From of co-branding in which marketing of two brands together encourages co-consumption or co-purchases
Term
Salient
Definition
Consumers are aware of the brand, have it in their consideration, regard the products as a good value, buy it regularly, and recommend it
Term
Brand Equity
Definition
A set of brand assets that add to the value assigned to a product
Term
Brand Metrics
Definition
Measures of returns on brand investments
Term
Private brands
Definition
Distributed exclusively within the organization's outlets
Term
Involvement
Definition
Extent to which a stimulus or task is relevant to a consumer's existing needs, wants, or values
Term
Need for Cognition
Definition
Personality characteristic an individuals displays when he or she engages in and enjoys mental activities
Term
Attitude
Definition
Mental position taken toward a topi, person, or event that influences the holder's feelings, perceptions, learning processes, and subsequent behaviors
Term
Enthusiasm for Shopping
Definition
Customers who like to shop will undertake a more in-depth search for details about goods and services
Term
Values
Definition
Strongly held beliefs: comfortable life, equality, pleasure, salvation, security, excitement, freedom, fun life, happiness, inner peace, mature love, personal accomplishment, self-fulfillment, self-respect, sense of belonging, social acceptance, wisdom
Term
Sequence of consumer attitude
Definition
*cognitive>affective>conative*
affective>conative>cognitive
conative>cognitive>affective
Term
Evoked Sets
Definition
Set of brands a consumer considers during the information search and evaluation processes
Term
Inept Set
Definition
Memory set that consists of the brands that are held in a person's memory but are not considered because they elicit negative feelings
Term
Inert Set
Definition
Memory set of brands that hold the brands that the consumer has awareness of but has neither negative nor postive feelings about
Term
Affect Referral
Definition
Purchasing decision model in which the consumer chooses the brand for which he or she has the strongest liking or feelings
Term
Buying Center
Definition
Group of individuals who make a purchase decision on behalf of a business
Term
Straight Rebuy
Definition
Occurs when the firm has previously chosen a vendor and intends to place a reorder
Term
Modified Rebuy
Definition
Company buying team considers and evaluates new purchasing alternatives
Term
New Task
Definition
Company buys a good or service for the first time, and the product involved is one with which organizational members have no experience
Term
Derived Demand
Definition
Demand based on, linked to, or generated by the production and sale of some other good or service
Term
Dual Channel Marketing
Definition
Selling virtually the same goods or services to both consumers and businesses
Term
Compensatory Heuristics
Definition
Purchasing decision model that assumes that no one single brand will score high on every desirable attribute and that individual attributes vary in terms of their importance to the consumer
Term
Conjunctive Heuristics
Definition
Purchasing decision model that establishes a minimum or threshold rating that brands must meet in order to be considered.
Term
Phased Heuristics
Definition
Purchasing decision model that is a combination of the compensatory and conjunctive heuristics models.
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