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MARK 1115 Chapter 19
chapter 19
15
Marketing
Undergraduate 1
03/28/2014

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Term
affiliate program
Definition
A form of advertising on the World Wide Web that rewards self-selected advertisers (called affiliates) for driving traffic to the advertiser or for subsequent transactions.
Term
banner advertisement
Definition
A paid advertisement that runs the entire width of the Web page, usually placed near the top or bottom of the page.
Term
business-to-business (B2B) electronic commerce
Definition
The use of the Internet to facilitate the exchange of goods, services, and information between organizations. p.132
Term
business-to-business on-line exchange
Definition
An electronic trading floor that provides companies with integrated links to their customers and suppliers. p.145
Term
business-to-consumer (B2C) electronic commerce
Definition
Using the Internet to conduct business between an organization and individual consumers.
Term
consumer-to-consumer (C2C) electronic commerce
Definition
Using the Internet to conduct business with another consumer or consumers.
Term
conversion rate
Definition
The percentage of website visitors or e-mail recipients who take a desired action, such as purchasing a product or requesting additional information.
Term
cookie
Definition
A digital tag written to the user’s local hard drive that is keyed to a specific server (e.g., a Web page) and passed back to the server when the user’s browser again accesses the server.
Term
e-tailing
Definition
Using the Internet to sell retail products and services.
Term
e-WOM (word-of-mouse)
Definition
Marketer use of Web communications to encourage their customers to send personal messages to their friends to refer them to products or services.
Term
Fighting Internet and Wireless Spam Act
Definition
Legislation that covers spam, spyware, malware (malicious software), spoofing, e-mail phishing, and identity theft.
Term
hit
Definition
A record that a file was requested from a website.
Term
secured sockets layer (SSL)
Definition
A protocol that transmits communications via the Internet in an encrypted format. SSL ensures that the information is sent, unchanged, to the server you intended to send it to.
Term
stickiness
Definition
A measure of a website’s effectiveness calculated by multiplying the frequency of visits times the duration of a visit times the number of pages viewed during each visit (site reach). p. 133
Term
untargeted e-mail marketing (spam)
Definition
A mass e-mailing sent to unqualified e-mail addresses.
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