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Management
Test 2
35
Management
Undergraduate 1
02/26/2008

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Cards

Term
Decisions
Definition
A choice from two or more alternatives
Term
Decision-making process
Definition
A set of eight steps that include identifying a problem, selecting an alternative, and evaluating the decision's effectiveness.
Term
Problem
Definition
A discrepancy between an existing and a desired state of affairs
Term
8 steps of decision making
Definition
1 Identify the problem
2 Identify Decision Criteria
3 Allocate weights to the Criteria
4 Develop Alternatives
5 Analyze Alternatives
6 Select an Alternative
7 Implementing the Alternative
8 Evaluating Decision Effectiveness
Term
Decision Criteria
Definition
Criteria that define what's relevant in a decision
Term
Decision Makers
Definition
Managers are called decision makers when they plan, organize, lead, and control.
Term
Rational Decision making
Definition
Decision-making behavior where choices are consistent and value-maximizing within specified constraints
Term
Bounded Rationality
Definition
Decision-making behavior that's rational, but limited to (bounded) by an individual's ability to process information
Term
Satisficing
Definition
Accepting solutions that are "good enough"
Term
Escalation of commitment
Definition
An increased commitment to a previous decision despite evidence that it may have been wrong
Term
Intuitive Decision Making
Definition
Making decisions on the basis of experience, feelings, and accumulated judgement
Term
Structured Problems
Definition
Straightforward, familiar, and easily defined problems
Term
Programmed Decision
Definition
A repetitive decision that can be handled by a routine approach
Term
Procedure
Definition
A series of interrelated sequential steps that can be used to respond to a well-structured problem
Term
Rule
Definition
An explicit statement that tells managers what they can or cannot do
Term
Policy
Definition
A guideline for making decisions
Term
Unstructured Problems
Definition
Problems that are new or unusual and for which information is ambiguous or incomplete
Term
Nonprogrammed deciosions
Definition
A unique decision that requires a custom made solution
Term
Certainty
Definition
A situation in which a manager can make accurate decisions because all outcomes are known
Term
Risk
Definition
A situation in which the decision maker is able to estimate the likelihood of certain outcomes
Term
uncertainty
Definition
a situation in which a decision maker has neither certainty nor reasonable probability estimates available
Term
Regret
Definition
Amount of money that could have been made if a different choice had been chosen
Term
Business Performance Management (BPM) software
Definition
IT software that provides key performance indicators to help managers monitor efficiency of projects and employees
Term
Directive Style
Definition
rational way of thinking; low tolerance for ambiguity
Term
Analytic Style
Definition
rational way of thinking; high tolerance for ambiguity
Term
Conceptual Style
Definition
intuitive way of thinking; high tolerance for ambiguity
Term
Behavioral Style
Definition
intuitive way of thinking; low tolerance for ambiguity
Term
Heuristics
Definition
Rules of thumb that managers use to simplify decision making
Term
Planning
Definition
Defining the organization's goals, establishing an overall strategy for achieving those goals, and developing plans for organizational work activities
Term
Goals
Definition
Desired outcomes for individuals, groups, or entire organizations
Term
PLans
Definition
Documents that outline how goals are going to be met
Term
Stated goals
Definition
Official statements of what an organization says, and what it wants its various stakeholders to believe, its goals are
Term
Maximax
Definition
maximizing the maximum payoff
Term
Maximin
Definition
maximizing the minimum payoff
Term
Minimax
Definition
minimizing the maximum regret
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