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A choice from two or more alternatives |
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A set of eight steps that include identifying a problem, selecting an alternative, and evaluating the decision's effectiveness. |
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A discrepancy between an existing and a desired state of affairs |
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8 steps of decision making |
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1 Identify the problem 2 Identify Decision Criteria 3 Allocate weights to the Criteria 4 Develop Alternatives 5 Analyze Alternatives 6 Select an Alternative 7 Implementing the Alternative 8 Evaluating Decision Effectiveness |
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Criteria that define what's relevant in a decision |
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Managers are called decision makers when they plan, organize, lead, and control. |
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Decision-making behavior where choices are consistent and value-maximizing within specified constraints |
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Decision-making behavior that's rational, but limited to (bounded) by an individual's ability to process information |
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Accepting solutions that are "good enough" |
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An increased commitment to a previous decision despite evidence that it may have been wrong |
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Intuitive Decision Making |
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Making decisions on the basis of experience, feelings, and accumulated judgement |
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Straightforward, familiar, and easily defined problems |
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A repetitive decision that can be handled by a routine approach |
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A series of interrelated sequential steps that can be used to respond to a well-structured problem |
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An explicit statement that tells managers what they can or cannot do |
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A guideline for making decisions |
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Problems that are new or unusual and for which information is ambiguous or incomplete |
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A unique decision that requires a custom made solution |
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A situation in which a manager can make accurate decisions because all outcomes are known |
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A situation in which the decision maker is able to estimate the likelihood of certain outcomes |
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a situation in which a decision maker has neither certainty nor reasonable probability estimates available |
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Amount of money that could have been made if a different choice had been chosen |
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Business Performance Management (BPM) software |
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IT software that provides key performance indicators to help managers monitor efficiency of projects and employees |
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rational way of thinking; low tolerance for ambiguity |
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rational way of thinking; high tolerance for ambiguity |
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intuitive way of thinking; high tolerance for ambiguity |
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intuitive way of thinking; low tolerance for ambiguity |
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Rules of thumb that managers use to simplify decision making |
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Defining the organization's goals, establishing an overall strategy for achieving those goals, and developing plans for organizational work activities |
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Desired outcomes for individuals, groups, or entire organizations |
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Documents that outline how goals are going to be met |
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Official statements of what an organization says, and what it wants its various stakeholders to believe, its goals are |
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maximizing the maximum payoff |
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maximizing the minimum payoff |
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minimizing the maximum regret |
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