Term
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Definition
| Authority is 20% granted and 80% taken |
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Term
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Definition
| science, technology, engineering, math, business |
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Term
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Definition
| $25,000, $50,000, and $75,000 |
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Term
| Allison wonderland story? |
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Definition
| They all won a prize at the end of the day the real world isn't like that |
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Term
| Reasons to work for a fortune 500 company? |
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Definition
1. salary
2. benefits
3. reputation
4. stability
5. spectrum of speciality
6. Foreign posting
7. Deus Ex Machina
8. Meritocracy |
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Term
| 3 categories of meritocracy |
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Definition
1. ex patriot
2. non majority male
3. female |
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Term
| Specialization and Management: Steve Jobs? |
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Definition
| "General Managers are Epithet Deleted" |
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Term
| Specialization and Management: Phil Knight (what is he CEO of?) |
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Definition
| Nike: " You need to stop trying to make ordinary people extraordinary. You need to hire extraordinary people from the start" |
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Term
| Specialization and Management: Robert Heinlein? (what is he?) |
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Definition
| Science fiction writer: "Never try to teach a pig to sing, it wastes your time and annoys the pig" |
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Term
| What does GE do for it's employees? |
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Definition
top 10% promoted with raise
70% tools to improve
bottom 10% fired |
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Term
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Definition
| Jim Collins (Good to Great) |
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Term
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Definition
You need to get the right people on the bus
the wrong people off the bus
and everyone in the right seat |
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Term
| Ways to get hired? (9 of them) |
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Definition
1.Recruiting from schools
2.testing
3.interviewing
4.referrals
5.executive search
6.probation period
7.right incentive
8.intership
9.resume |
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Term
| How to get people off the bus? |
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Definition
| Do it publically and loud (like apple does) |
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Term
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Definition
| "Talent is all there is" (Talent masters) |
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Term
| Who said "there not supposed to think about it"? and what does it relate too? |
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Definition
| Frederic Taylor (1905) the assembly at FORD |
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Term
| What two quotes did shakespeare say about general management? |
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Definition
"If it t'were done, then when tis done, t'were well it done quickly?"
"Better a calamitous end than an endless calamity" |
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Term
| What is the corollary to the bus? and who is it by? |
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Definition
| Jim Collins "First ask who not what" |
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Term
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Definition
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Term
| 3 charateristics of a black swan |
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Definition
1. highly unlikely (0.01%)
2. high impact
3. timing unknown |
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Term
| 6 examples of black swans? |
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Definition
1. Bp oil spill
2. hurrican katrina
3. black berry services crash (RIM)
4. Toyota car recalls
5. unexpected japan earthquake that caused tsunami
6. Bernie Madoff investor scheme |
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Term
| Whose in charge at a company (pyramid of power) |
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Definition
1. stockholders
2. BOD
3. Chairman
4. CEO
5. C-Sweet |
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Term
| Responsibilty of the BOD? |
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Definition
1. hire, fire, compensate the CEO
2. Sign off on financial documents
3. strategy of the comany (internal and external)
4. risk management |
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Term
| what is the butterfly effect? |
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Definition
| small unrelated events can turn into a huge impact event |
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Term
| solutions for a black swan (7 of them) |
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Definition
1. contact stockholders
2. back-up systems
3. elect a DRI (directly responsible individual)
4. assesment ( companies vulnerability
5. prioritization
6. bench mark
7. stress testing |
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Term
| what is a contingency plan? |
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Definition
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Term
| What do briefing notes cover? |
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Definition
| Important stuff (usually 1 page) |
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Term
| "You had to think about it" |
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Definition
| Epictetus (greek philosopher) |
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Term
| What does Voltaire have to say about morals, ethics, and law |
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Definition
| "clever tyrants are never punished" |
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Term
| What are morals ethics and law? |
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Definition
moral: right and wrong for individual
ethics: right and wrong for an organization
law: right and wrong for entire society |
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Term
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Definition
1. profitable
2. ethical
3. legal
4. moral |
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Term
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Definition
| Corporate social responsibility: extra-legal socially oriented policies and procedures |
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Term
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Definition
| "the only csr a company has is to maximize its profit" (economist) |
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Term
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Definition
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Term
| Who said "you can't measure it you can't control it"? |
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Definition
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Term
| Father of Broken Windows? |
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Definition
| James Q. Wilson (Sociologist) |
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Term
| "Every great drama has its foreshadow" |
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Definition
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Term
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Definition
| Quality control , better the overall process by minimizing minor issues |
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Term
| Factor #1 and #2 for naysayers |
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Definition
| Obstacles that stop goals and resiliance |
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Term
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Definition
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Term
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Definition
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Term
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Definition
| individual who counter w/ negatives |
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Term
| What does Jim collins say about naysayers? |
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Definition
| "do not throw pearls to the swine lest they trample them under foot turn & devour you" |
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Term
| First solution for naysayers |
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Definition
| Hide your goals from the public |
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Term
What does May West say about this?
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Definition
| (film star) "I am up to my ass in midgets" |
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Term
| Second way of dealing with naysayers? |
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Definition
| mohammed ali method : go public with your goal |
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Term
What does emerson say to do?
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Definition
| "hitch your wagon to a star" |
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Term
| Companies that deal with naysayers ( 5 of them) |
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Definition
1. google
2. amazon
3. fox
4. boeing
5. kraft |
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Term
| Examples of companies that have stumbled? (8 of them) |
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Definition
1. hyundai
2. sears
3. kodiak
4. apple
5. IBM
6. bridgestone
7. RIM
8. Toyota |
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Term
Michael Dell says what about success
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Definition
| "celebrate for a nano-second" |
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Term
| What does phil knight say abot stumbling |
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Definition
| "there is no finish line" |
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Term
| What happened between starbucks and mcdonalds |
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Definition
| Went after the sandwich market, mcdonalds goes after the coffee market |
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Term
| Defense methods (for stumbles) 5 of them |
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Definition
1. commercials
2. more locations
3. better taste
4. make combos
5. lower prices |
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Term
| What does emerson say about going after competition? |
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Definition
| "when you strike @ a king you must kill him" |
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Term
| What did Skippio do to Carthedge? |
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Definition
| He obtained ships and set sail towards carthedge to attack their country |
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Term
| Robert Browning and goal setting |
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Definition
| "ah but a man's grasp should accede its grasp or what's heaven for?" |
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Term
| Companies with (BAG) 6 of them |
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Definition
1. apple
2. boeing
3. google
4. fox
5. kraft
6. disney |
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Term
| "an institution is the length and shadow of one man" |
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Definition
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Term
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Definition
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Term
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Definition
| (co founder of microsoft) "beating you was not enough they wanted to annihilate you" |
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Term
| 6 companies that have a CANNAE like approach |
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Definition
1. walmart
2. disney
3. walmart
4. facebook
5. southwest
6. rockefeller |
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Term
| Four people who annihilate every (according to Paul Allen) |
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Definition
1. micheal jordan
2. bill gates
3. steve jobs
4. larry ellison (oricle - software company) |
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Term
| What does Jangues Kong say about annihilation? |
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Definition
| "Man's highest joy is to conquer his enemey and to deprive them of their possesions, to make their beloved weep and to embrace their wives and daughters." |
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Term
| How is Mattel have a Canne approach and was the CEO |
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Definition
| Former employee left and made bratz doll, Mattel when after MGA in court. (Ruth Handler) |
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Term
| What is a three word approach for good management |
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Definition
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Term
| what is a four word approch for management |
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Definition
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Term
| The bookcase story APPLE (steve jobs) |
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Definition
| no one will see it but you will know it's there (drive for perfection) |
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Term
| Math equation for OPs management |
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Definition
| micromangement< mangage< leadership |
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Term
| benefits of micromanagement |
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Definition
1. notice small probs early on
2. make sure management stays on top of things |
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Term
| What does jims collins say about ops management and micromanagement? |
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Definition
| "confront the brutal truth" |
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Term
| "only the paranoid survive" |
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Definition
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Term
| What does bill gates say about micromangement and small details? |
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Definition
| "there is life and death in every email" |
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Term
| Apples approach to Micromanagement |
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Definition
| You must contront the brutal truth face to face |
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Term
| What does John Cotter say about micromanagement and what are two ways to do this? |
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Definition
Create a sense of urgency
1. MBO
2. MBWA |
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Term
| How does a company keep track of how to stock the shelves and organize the store? |
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Definition
| Customer relation management |
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Term
Great op management companies(3)
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Definition
1. starbucks
2. microsoft
3. cosco |
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Term
| What does HIPPO stand for? |
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Definition
| Highest individual paid person oppinion |
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Term
| What does Peter Drucker say about micromanagement? |
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Definition
| "you can't manage what you don't measure" |
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