Term
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Definition
| A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable. |
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Term
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Definition
| Teams that make or do things like manufacture, assemble, sell, or provide service. |
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Term
| Project and Development Teams |
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Definition
| Teams that work on long-term projects but disband once the work is completed. |
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Term
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Definition
| Teams that operate separately from the regular work structure, and exist temporarily. |
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Term
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Definition
| Teams that coordinate and give direction to the subunits under their jurisdiction and integrate work among subunits. |
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Term
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Definition
| Work groups composed of multinational members whose activities span multiple countries. |
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Definition
| Teams that are physically dispersed and communicate electronically more than face-to-face. |
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Term
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Definition
| Groups that have no managerial responsibilities. |
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Term
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Definition
| Voluntary groups of people drawn from various production teams who make suggestions about quality. |
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Term
| Semiautonomous Work Groups |
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Definition
| Groups that make decisions about managing and carrying out major production activities but get outside support for quality control and maintenance. |
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Term
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Definition
| Groups that control decisions about and execution of a complete range of tasks. |
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Term
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Definition
| Teams with the responsibilities of autonomous work groups, plus control over hiring, firing, and deciding what tasks members perform. |
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Term
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Definition
| Autonomous work groups in which workers are trained to do all or most of the jobs in a unit, have no immediate supervisor, and make decisions previously made by first-line supervisors. |
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Term
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Definition
| Working less hard and being less productive when in a group. |
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Term
| Social Facilitation Effect |
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Definition
| Working harder when in a group than when working alone. |
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Term
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Definition
| Shared beliefs about how people should think and behave. |
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Term
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Definition
| Different sets of expectations for how different individuals should behave. |
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Term
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Definition
| An individual who has more advanced job-related skills and abilities than other group members possess. |
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Term
| Team Maintenance Specialist |
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Definition
| Individual who develops and maintains team harmony. |
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Term
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Definition
| The degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another. |
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Term
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Definition
| A team member who keeps abreast of current developments and provides the team with relevant information. |
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Term
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Definition
| A team strategy that entails making decisions with the team and then informing outsiders of its intentions. |
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Term
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Definition
| A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility. |
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Term
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Definition
| A team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions. |
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Term
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Definition
| A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement. |
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Term
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Definition
| A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests. |
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Term
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Definition
| A style of dealing with conflict involving moderate attention to both parties' concerns. |
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Term
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Definition
| A style of dealing with conflict involving strong focus on one's own goals and little or no concern for the other person's goals. |
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Term
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Definition
| A style of dealing with conflict emphasizing both cooperation and assertiveness in order to maximize both parties' satisfaction. |
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Term
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Definition
| Higher-level goals taking priority over specific individual or group goals. |
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Term
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Definition
| A third party who intervenes to help others manage their conflict. |
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Term
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Definition
| Is a collection of people who work in the same area or have been drawn together to undertake a task but do not necessarily come together as a unit and achieve significant performance improvements. |
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Term
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Definition
| Group members attempt to lay the ground rules for what types of behavior are acceptable. |
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Term
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Definition
| Hostilities and conflict arise, and people jockey for positions of power and status. |
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Term
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Definition
| Group members agree on their shared goals, and norms and closer relationships develop. |
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Term
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Definition
| The group channels its energies into performing its tasks. |
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