Term
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Definition
| Evaluative statements - favorable/unfavorable - about objects, ppl, or events |
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Term
Main Components of Attitudes
Cognitive = EVALUATION
Affective = FEELING
Behavioral = ACTION |
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Definition
Cognitive - Description of or belief in the way things are
Affective - Emotional or feeling segment of an attitude
Behavioral - Intention to behave in a certain way toward someone/something
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Term
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Definition
-Any incompatibility an indiv. might perceive btw 2 or more attitudes or btw behavior & attitudes
*Desire to reduce dissonance depends on importance of elements creating it and degree of influence indiv. believes has over others; OR when due to something can control, OR high rewards |
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Term
Does Behavior always follow from Attitudes?
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Definition
*Attitude following behavior illustrates effects of COGNITIVE DISSONANCE (Festinger)
assume (attitudes -> behavior) |
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Term
Moderating Variables of Attitude - Behavior Relationship
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Definition
- Importance of attitude
- its correspondance to behavior
- its accesibility (remembered easily)
- whether social pressures exist
- whether has direct experience with attitude
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Term
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Definition
- JOB SATISFACTION
- JOB INVOLVEMENT
- ORGANIZATIONAL COMMITMENT
- PERCEIVED ORGANIZATIONAL SUPPORT (POS)
- EMPLOYEE ENGAGEMENT
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Term
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Definition
Measuring
- Single Globe Rating - Responses to few general ?s, not time consuming
- Summation of Job Facets - Identifies key elements in job & asks employees feelings of each (helps mgmrs zero in on problems)
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Term
| How Satisfied are people in their jobs? |
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Definition
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Term
| What Causes JOB SATISFACTION? |
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Definition
- Provide training, variety, independence, and control
- Pefer work that is challenging and stimulating
- Pay ( if poor < 40,000 a year)
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Term
Impact of Satisfied and Dissatisfied employees on workplace
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Definition
(-) exit - directing behavior toward leaving
Neglect - Passively allowing conditions to worsen
(+) Voice - actively and constructively attempting to improve condition
Loyalty - Passively, but optimistically waiting for conditions to improve
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Term
| Job Satisfaction Relationships |
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Definition
J.S. and Job Performance - HIGH
J.S. and OCB (organizational citizenship behavior) - HIGH
J.S. and Customer Service - HIGH
J.S. and Absenteeism - NEGATIVE RELATIONSHIP
J.S. and Turnover - NEGATIVE RELATIONSHIP
J.S. and Workplace Devience - NEGATIVE RELATIONSHIP
>>Managers often "Don't get it" |
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