Organizational Behavior (OB)

-Modern, after Great Depression

Studies the Influence of INDIVIDUALS, GROUPS, and ORGANIZATIONAL STRUCTURE on behavior within organizations

Having ability to INTERACT with people (basis of OB)

PSYCHOLOGY

Science that seeks to MEASURE, EXPLAIN, AND CHANGE human/animal behavior

Industrial and Org. Pychologists:

Individual  RESPONSE and REACTION in WORKPLACE

MBTI (Myers Brige Term Indicator)

Tells you elements of your personality

*ppl diff. view of job satisfaction

1. INDIVIDUALS
2. GROUPS
3. ORGANIZATIONAL STRUCTURE

To UNDERSTAND and PREDICT human behavior in an organization

The complexities of human behavior are not easy to predict, but NOT RANDOM!

Certain fundamental consistencies underlie behavior of all indivs.

STRUCTURED SITUATIONS

ex. supermarkets, classrooms, doctors office, elevators (few written rules)

Systematic Study

(FORMALIZES discipline of OB)

• Examines RELATIONSHIPS
• Attemps to atrribute CAUSE AND EFFECT
• Bases conclusions on SCIENTIFIC EVIDENCE

Basing managerial decisions on the best available scientific evidence

To be most successful, take research and adapt to your benefit

"Best Practices"

PSYCHOLOGY***

SOCIAL PSYCHOLOGY

SOCIOLOGY

ANTHROPLOGY

GLOBALIZATION:  focuses on differences among ppl from different countries

WORKFORCE DIVERSITY:  Means organizations are more heterogeneous mix in terms of gender, age, race, ethnicity, sexual orientation

Blends Psychology and Sociology

Focuses on peoples INFLUENCES on one another

Still indiv. level, but INTERACTION of if indivs.

STRAW STUDY

The study of people in relation to their SOCIAL ENVIRONMENT OR CULTURE

Psychology focuses only on the individual

ex. way ppl deal w/ things in US vs. CHINA

ANTHROPOLOGY

Study of SOCIETIES for purpose of learning about HUMAN BEHAVIOR and their ACTIVITIES

Way cultures interact with each other

ex. US recog. for indiv. efforts

Japan, recog.for grp efforts

CHANGES in Orgs.

• Workers rep. range of cultures, races, ethnic grps
• Typical employee is older
• More women
• Global competition req. employees to be flexible and cope w/ rapid change
• Coorp. downsizing & temp workers severing bonds of loyalty that tie employees to employers

More OB Challenges

Responding to GLOBALIZATION:

Organizations no longer constrained by NATIONAL BORDERS

Increased FOREIGN ASSIGNMENTS:

Transferred to op. division in another country. 

>Manage a wrkforce w/ diff. needs

>Aspirations, attitudes are diff.

Working with ppl from DIFFERENT COUNTRIES

Overseeing Movement of jobs to COUNTRIES W/ LOW-COST LABOR

*Motivation

*Leader Behavior and Power

*Interpersonal Communication

*Group Structure and Processes

*Perceptions and Attitudes

*Personality, Emotions, Values

*Change Processes

*Conflict Negotiation

*Work Design

Managing Workforce Diversity

Importance of... Quality and Productivity

Diversity...

-If POSITIVELY MANAGED, can ^ CREATIVITY and INNOVATION in orgs. and IMPROVE DECISION MAKING by providing DIFFERENT PEPRSPECTIVES

People Skills

Customer Service

-Majority of employees in Developed countries work in SERVICE JOBS

• Friendly & Courteous
• Accessible
• Knowledgeable
• Prompt in Response to Cust. Needs
• Willing to do What's Necessary to Please Cust.

Stimulating Innovation and Change

Coping with Temporariness

Helping Balance Work-Life Conflicts

Improving Ethical Behavior

Creating (+) Work Environment

-Positive Organizational Scholarship:  How orgs. develop human strengths, foster vitality, and resilience to UNLOCK POTENTIAL

"Reflected Best Self"

Levels of OB Analysis

Individual Level

To

Group Level

TOOO

Organization System Level

To Improve Organizational EFFECTIVENESS

Better FUNCTIONALITY all around

To Improve ETHICAL BEHAVIOR

*NOTE: Diverse grps perform and innovate better

The principles you find in one department, are not the same as will find in other orgs.

Ex. Apple vs. Microsoft