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| Practices aimed at discovering and harnessing an organization's intellectual resources. |
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| The introduction of new goods and services. |
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| The excellence of your product (goods or services). |
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| The speed and dependability with which an organization delivers what customers want. |
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| Fast and timely execution, response, and delivery of results. |
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| Keeping cost low to achieve profits and be able to offer prices that are attractive to consumers. |
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| The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue. |
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| The monetary amount associated with how well a job, task, good, or service meets users' needs. |
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| The process of working with people and resources to accomplish organizational goals. |
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| The management function of assembling and coordinating human, financial, physical, informational, and other resources to achieve goals. |
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| The management function that involves the manager's efforts to stimulate high performance by employees. |
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| The Management function of monitoring performance and making needed changes. |
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| Senior executives responsible for the overall management and effectiveness of the organization. |
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| Managers located in the middle layers of the organizational hierarchy, reporting to top level executives. |
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| Lower-level managers who supervise the operational activities of the organization. |
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Definition
| The ability to perform a specialized task involving a particular method or process. |
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Term
| conceptual and decision skills |
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Definition
| Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members. |
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Term
| interpersonal and communication skills |
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Definition
| People skills: the ability to lead, motivate, and communicate effectively with others. |
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Definition
| The skills of understanding yourself, managing yourself, and dealing effectively with others. |
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Definition
| goodwill stemming from your social relationships. |
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