Shared Flashcard Set

Details

Management Decision Making
FBLA
400
Business
10th Grade
12/23/2009

Additional Business Flashcards

 


 

Cards

Term
accountability
Definition
the obligation to accept responsibility for the outcomes of assigned tasks
Term
accounting equation
Definition
assets=liabilities+capital
Term
accounting records
Definition
financial records of the transactions of the business
Term
accounts payable
Definition
money owed for credit purchases
Term
accounts payable record
Definition
a record showing money owed and payments made by the business
Term
accounts receivable
Definition
the amount owed by customers
Term
accounts receivable record
Definition
a record showing what each customer owes and pays
Term
achievement need
Definition
take personal reponsibility for work; set personal goals; want immediate feedback on work
Term
actuaries
Definition
persons who calculate insurance rates
Term
administered channel
Definition
a channel in which one organization takes a leadership position to benefit all channel members
Term
advertising
Definition
all forms of paid promotion that deliver a message to many people at the same time
Term
advertising budget
Definition
a plan of the amount of money a firm should spend for advertising based on estimated sales
Term
advertising media
Definition
the methods of delivering the promotional message to the intended audience
Term
affiliation need
Definition
concerned about relationships with others; work to get along well and fit in with a group
Term
applied research
Definition
studies of existing product problems or design improvements for current products
Term
assessed valuation
Definition
the value of property determined by tax officials
Term
asset book value
Definition
original cost less accumulated depreciation of an asset
Term
assets
Definition
things owned
Term
authority
Definition
the right to make decisions about work assignments and to require other employees to perform assigned tasks
Term
autocratic leader
Definition
one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done
Term
balance of payments
Definition
an accounting statement containing the current account and the capital account
Term
balance sheet
Definition
a financial statement that lists the assets, liabilities, and capital of a business
Term
bank discount
Definition
interest deducted in advance from a loan
Term
bankruptcy
Definition
a legal process that allows selling assets to pay off debts
Term
basic product
Definition
the physical product in its simplest form
Term
beneficiaries
Definition
persons who receive a life insurance payment on the death of an insured person
Term
board of directors
Definition
ruling body of a corporation
Term
bond
Definition
a long-term written promise to pay a definite sum of money at a specified time
Term
bonding
Definition
provides payment of damages to people who have losses resulting from the negligence or dishonesty of an employee or from the failure of the business to complete a contract
Term
bonus
Definition
money paid at the end of a specific period of time for performance that exceeds the expected standard
Term
book value
Definition
the value of a share of stock that is found by dividing the net worth (assets minus liabilities) of the corporation by the total number of shares outstanding
Term
brand
Definition
a name, symbol, word, or design that identifies a product, service, or company
Term
bricks-and-mortar businesses
Definition
businesses that complete most of their business activites at a physical location rather than through the internet
Term
budget
Definition
a financial plan extending usually for one year
Term
building codes
Definition
codes that regulate physical features of structures
Term
business cycles
Definition
a pattern of irregular but repeated expansion and contraction of the GDP
Term
business plan
Definition
1. a written description of the business and its operations with an analysis of the opportunites and risks it faces. 2. a written guide that helps the entrepreneur during the design and start-up phases of the business
Term
buying motives
Definition
the reasons people buy
Term
cafeteria plan
Definition
a benefit program in which employees can select the benefits that meet their personal needs
Term
capacity
Definition
earning power
Term
capital account
Definition
an account that records investment funds coming into and going out of a country
Term
capital budget
Definition
a financial plan for replacing fixed assets or acquiring new ones
Term
capital formation
Definition
the production of capital goods
Term
capital goods
Definition
buildings, tools, machines, and
other equipment that are used to produce other goods but do not directly satisfy human wants
Term
capital stock
Definition
the general term applied to the shares of ownership of a corporation
Term
career centers
Definition
facilities where career development activites are managed
Term
career path
Definition
a progression of related jobs with increasing skill requirements and responsibility
Term
career plan
Definition
identifes the jobs that are a part of the employee's career path, the training and development needed to advance along the career path, and a tentative schedule for the plan's activities
Term
cash budget
Definition
an estimate of cash received and paid out
Term
career development program
Definition
provides a long term focus on a company's employment needs combined with support for employees so they can prepare for future jobs in the company
Term
cash discount
Definition
given if payment is received by a certain date
Term
cash flow
Definition
the movement of cash into and out of a business
Term
cease and desist
Definition
requires that a company stop using specific advertisements
Term
centralized organization
Definition
all major planning and decision making is done by a group of top managers
Term
certificate of deposit (CD)
Definition
a savings account that requires an investor to deposit a specified sum for a fixed period at a fixed interest rate
Term
channel integration
Definition
when one business owns the organization at other levels of the channel
Term
channel members
Definition
businesses that participate in activities transferring goods and services from the producer to the user
Term
channel of communication
Definition
the means by which a message is conveyed
Term
channels of distribution
Definition
the routes products and services follow, including the activities and participating organizations, while moving from the producer to the consumer
Term
character
Definition
an indication of one's moral obligation to pay debts
Term
charter
Definition
an offical document granted by a state giving power to run a corporation
Term
chief information officer
Definition
the top computer executive
Term
close corporation
Definition
a corporation that does not offer its shares of stock for public sale
Term
coaching
Definition
regular observation of an employee by a supervisor or experienced employee with follow-up discussions on ways to improve performance
Term
code of ethics
Definition
a formal, published collection of values and rules used to guide the behavior of an organization toward its various stakeholders
Term
collateral
Definition
property a borrower pledges to assure repayment of a loan
Term
combination plan
Definition
a pay plan that provides each employee a small wage or salary and adds incentive pay based on the person's performance
Term
command economy
Definition
an economic system in which the method for determining what, how, and for whom goods and services are produced is decided by a central planning authority
Term
commerical bandk
Definition
a financial institution that provides many services, such as handling time and demand deposits and commercial and consumer loans
Term
commercial businesses
Definition
firms engaged in marketing, in finance, and in furnishing services
Term
commerical loan
Definition
a loan made to a business
Term
commission plan
Definition
a compensation plan in which employees are paid a percentage of the volume of business for which they are responsible
Term
common stock
Definition
ownership that gives holders the right to participate in managing the business by having voting privileges and by sharing in the profits (dividends) if there are any
Term
communication network
Definition
a structure through which information flows in a business
Term
comparable worth
Definition
paying workers equally for jobs with similar but not identical job requirements
Term
comparative advantage theory
Definition
to gain a trader advantage, a country should specialize in products or services that it can provide more efficiently than other countries
Term
computer integrated manufacturing
Definition
all of the manufacturing systems in a business are designed and managed using computers
Term
consultant
Definition
an expert who is called upon to study a special problem and offer solutions
Term
consumer goods and services
Definition
goods and services that satisfy people's wants directly
Term
consumer loan
Definition
a loan made to an individual
Term
consumer panel
Definition
a group of people who offer opinions about a product or service
Term
consumer price index (CPI)
Definition
a measure of the average change in prices of consumer goods and services typically purchased by people living in urban areas
Term
containerization
Definition
products are packed in large shipping containers at the factory and then shipped using a number of transportation methods before being unpacked
Term
continuous processing
Definition
a process by which raw materials move through special equipment that changes their form to make them more usable for consumption or further manufacturing
Term
controlling
Definition
evaluating results to determine if the company's objectives have been accomplished as planned
Term
convenience goods
Definition
inexpensive items that consumers purchase regularly without a great deal of thought
Term
convertible bonds
Definition
bonds that allow bondholders to exhange bonds for a prescibed number of shares of common stock
Term
cooperative
Definition
a business owned and operated by its user members for the purpose of supplying themselves with goods and services
Term
corporation
Definition
a business owned by a group of people and authorized by the state in which it is located to act as though it were a single person
Term
corrective advertising
Definition
new advertising designed to change the false impression left by misleading information
Term
cost of goods sold
Definition
the cost to produce the product or buy it for resale
Term
creditors
Definition
those to whom money is owed
Term
creditworthiness
Definition
a measure of a person's ability and willingness to repay a loan
Term
cross training
Definition
employees are trained to perform more than one job in the company even though they typically perform only one
Term
current account
Definition
an account that records the value of goods and services exported and those imported from foreigners, as well as other income and payments
Term
custom manufacturing
Definition
the process used to design and build a unique product to meet the purchaser's specific needs
Term
customer oriented
Definition
businesses that direct company activities at satisfying customers
Term
customer service standards
Definition
measures against which a company judges its performance in meeting customer expectations
Term
data processing center
Definition
a business that processes data for other businesses for a fee
Term
debentures
Definition
bonds that are not secured by assets but based upon the faith and credit of the corporation that issues them
Term
debt capital (creditor capital)
Definition
capital loaned to a business by others
Term
decentralized organization
Definition
a business is divided into smaller operating units and managers are given almost total responsibility and authority for the operation of those units
Term
decision support system
Definition
a system that helps managers consider alternatives in making specific decisions
Term
decline stage
Definition
occurs when a product is introduced that is much better or easier to use and customers begin to switch from the old product to the new product
Term
deductible
Definition
an arrangement that permits the insured to bear part of the loss in return for a lower premium
Term
demand
Definition
refers to the number of similar products that will be bought at a given time at a given price
Term
demand deposit
Definition
money put into a financial institution by depositors and which can be withdrawn at any time without penalty
Term
democratic leader
Definition
one who encourages workers to share in making decisions about work-related problems
Term
depreciation
Definition
decrease in the value of an asset due to wear and age
Term
direct deposit
Definition
allows businesses to electrocically transfer employees' paychecks directly from the employer's bank account to employees' bank accounts
Term
direct distribution
Definition
when producers sell directly to the ultimate consumer
Term
discharge
Definition
the release of an employee from the company due to inappropriate work behaviors
Term
distortion
Definition
refers to how people consciously or unconsciously change messages
Term
distraction
Definition
anything that interferes with the sender creating and delivering a message and the receiver's getting and interpreting a message
Term
distribution
Definition
the set of activites required to transport and store products, and make them available to customers
Term
distribution center
Definition
a large building designed to accumulate and redistribute products efficiently
Term
dividends
Definition
profits distributed to the stockholders on a per share basis
Term
dot-com business
Definition
a company that does almost all of its business activites through the internet
Term
downsize
Definition
cutting back on the goods and services provided and thereby shrinking the size of a firm and the number of empolyees
Term
dumping
Definition
refers to the practice of selling goods in a foreign market at a price that is below cost or below what it charges in its home country
Term
e-commerce
Definition
doing business online
Term
economic discrepencies
Definition
differences between the offerings of a business and the requirements of a consumer
Term
economic system
Definition
an organized way for a country to decide how to use its productive resources; that is, to decide what, how, and for whom goods and services will be produced
Term
economic growth
Definition
occurs when a country's output exceeds its population growth
Term
economic wants
Definition
the desire for scarce material goods and services
Term
effectiveness
Definition
occurs when an organization makes the right decisions in deciding what products or services to offer customers or other users
Term
efficiency
Definition
occurs when an organization produces needed goods or services quickly at low cost
Term
electronic funds transfer
Definition
transfering money by computer rather than by check
Term
employee assisstance programs
Definition
provide confidential personal problem-solving, counseling, and support services for employees
Term
employee benefits
Definition
all forms of compensation and services the company provides to employees in addition to salaries and wages
Term
employee stock ownership
Definition
a benefit plan that gives company stock as bonuses or allows employees to purchase the stock at a discount
Term
employee turnover
Definition
the rate at which perople enter and leave employment in a business
Term
employment turnover
Definition
the extent to which people enter and leave employment in a business during a year
Term
empowerment
Definition
1. letting workers decide how to perform their work tasks and offer ideas on how to peform their work process; 2. the authority given to individual employees to solve problems on the job with available resources
Term
enhanced product
Definition
a product that offers different features and options for the consumer
Term
entrepreneur
Definition
a person who starts, manages, and owns a business
Term
equity capital (owner capital)
Definition
money invested in the business by its owner or owners
Term
ergonomics
Definition
the science of adapting equipment to the work and health needs of people
Term
exchange rate
Definition
the value of one currency to another
Term
excise tax
Definition
a sales tax that applies only the selected goods and services, such as gasoline
Term
executive
Definition
a top-level manager who spends almost all of his or her time on management functions
Term
executive information system
Definition
combines and summarizes ongoing transactions within the company to provide top-level executives with information needed to make decisions about company goals and direction
Term
exit interview
Definition
a formal interview with an employee who is leaving a company to determine the person's attitudes and feelings about the company's policies and procedures, management, and operations
Term
expert power
Definition
given to people who are considered the most knowledgeable
Term
extended coverage
Definition
additional insurance protection beyond the major peril
Term
extended product
Definition
a product that includes additional features that are not part of the physical product but increase its usability
Term
extranet
Definition
a private network that companies use to share certain information with selected people outside the organization
Term
401k plan
Definition
a company-sponsored retirement plan in which employees may choose to have a percentage of their pay contributed to one of several alternative investment plans selected by the employer
Term
factor
Definition
a firm that specializes in lending money to businesses based on the business's accounts receivable
Term
factors of production
Definition
land, labor, capital goods, and management--the four basic resources that are combined to create useful goods and services
Term
false advertising
Definition
advertising that is misleading in a material respect or in any way that could influence the customer's purchase or use of the product
Term
financial statements
Definition
reports that summarize financial data over a period of time
Term
financing
Definition
providing money that is needed to perform various marketing activities, such as obtaining credit when buying and extending credit when selling
Term
fixed assets
Definition
material assets that will last a long time
Term
flame
Definition
an electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law
Term
flattened organization
Definition
one with fewer levels of management than traditional structures
Term
flextime
Definition
a plan that lets employees choose their own work hours within specified limits
Term
formal communication network
Definition
composed of different levels of management with information flowing upward, downward, and across an organization in a prescribed manner
Term
franchise
Definition
a legal agreement between a company and a distributor to sell a product or service under special conditions
Term
franchisor
Definition
the parent company of a franchise agreement that provides the product or service
Term
full disclosure
Definition
providing all information necessary for comsumers to make an informed decision
Term
generation X
Definition
workers from the post baby boom generation
Term
glass ceiling
Definition
an invisible barrier to job advancement
Term
global competition
Definition
the ability of profit-making organizations to compete with other businesses in other countries
Term
grading and valuing
Definition
grouping goods according to size, quality, or other characteristics, and determining an appropriate price for products and services
Term
gross domestic product
Definition
the total market value of all goods produced and services provided in a country in a year
Term
growth stage
Definition
when several brands of the new product are available
Term
health maintenance organizations
Definition
a cooperative agreement between a business and a group of physicians and other medical professionals to provide for the health care needs of the employees of the business
Term
human capital
Definition
the accumulated knowledge and skills of human beings--the total value of each person's education and acquired skills
Term
human resource planning
Definition
determines the types of jobs that are required for each part of the production procedure and the number of people needed for each job
Term
human resources management
Definition
all activities involved with acquiring, developing, and compensating the people who do the company's work
Term
hygiene factors
Definition
job factors that dissatisfy when absent but do not contribute to satisfaction when they are present
Term
identity power
Definition
given to people because others identify with and want to be accepted by them
Term
implementing
Definition
helping employees to work effectively
Term
income statement
Definition
a financial document that reports total revenue and expenses for a specific period
Term
income statement budget
Definition
a plan showing projected sales, costs, and individual expense figures for a future period
Term
indirect distribution
Definition
when distribution takes place though channel members
Term
industrial goods
Definition
products that are to be used by another business
Term
industry
Definition
a word often used to refer to all businesses within a category
Term
inflation
Definition
a rapid rise in prices caused by an inadequate supply of goods and services
Term
informal commuincation network
Definition
consists of unoffical ways of sharing information in an organization
Term
information liability
Definition
responsibility for physical or economic injury arising from incorrect data or wrongful use of data
Term
information system
Definition
a computer system used to process data for the purpose of generating information from that data
Term
initial public offering
Definition
the first time that a company sells stock to the public
Term
installment credit
Definition
credit used when a customer makes a sizable purchase and agrees to make payments over an extended but fixed period of time
Term
insurable interest
Definition
any interest in property that will suffer a possible financial loss if there is a loss of or damage to the property
Term
intermittent processing
Definition
uses short production runs to make predetermined quanities of different products
Term
international licensing
Definition
when one company allows a company in another country to make and sell products according to certain specifications
Term
international monetary fund
Definition
helps fiancially strapped countries pay for imports or repay loans
Term
interstate commerce
Definition
buisness operations and transactions that cross over state lines
Term
intranet
Definition
a private company network that allows employees to share resources no matter where they are located
Term
intrapreneur
Definition
an employee who is given funds and freedom to create a special unit or dpartment within a company in order to develop a new product, process, or service
Term
intrastate commerce
Definition
business transacted within a state
Term
introduction stage
Definition
when a brand-new product enters the market
Term
inventory management
Definition
determines the quantities of materials and supplies needed for production and the amount of finshed products required to meet customer orders
Term
investment bank
Definition
an organization that helps businesses raise capital through the sales of stocks and bonds
Term
investment company
Definition
an organization that specializes in the sale of a variety of stocks, bonds, and other securities
Term
IRA plan
Definition
a retirement plan that is not company-sponsored, in which employees contribute a percentage of their pay, up to a specifed legal limit, in any investment plan of their choice
Term
job description
Definition
a list of the basic tasks that make up a job
Term
job design
Definition
the kind of work and the way the work is organized
Term
job enlargement
Definition
making a job more interesting by adding variety to the tasks
Term
job enrichment
Definition
encouraging employee participation in decision making
Term
job security
Definition
the likelihood that employment will not be terminated
Term
job sharing
Definition
an employment plan that allows two people to share one full-time job
Term
job specification
Definition
a list of the qualifications a worker needs to do a job
Term
joint venture
Definition
two or more businesses that agree to provide a good or service, sharing the costs of doing business and also the profits
Term
just-in-time inventory controls
Definition
a method in which the company maintains very small inventories and obtains materials just in time for use
Term
keogh plan
Definition
a retirement plan designed for self-employed people, who may contribute an amount of their earnings into an investment fund managed by an investment company
Term
knowledge workers
Definition
people who work with information
Term
labor force
Definition
most people aged 16 or over who are available for work, whether employed or unemployed
Term
labor participation rate
Definition
the percentage of the labor force either employed or actively seeking employment
Term
leadership style
Definition
the general way a manager treats and directs employees
Term
lease
Definition
a contract that allows the use of an asset for a fee
Term
liabilites
Definition
claims against assets or things owed--the debts of a business
Term
liability insurance
Definition
provides protection for risk involved in operating a business
Term
licensing
Definition
a way to limit and control those who plan to enter certain types of businesses
Term
limited liability company
Definition
a special type of corporation that is taxed as if it were a sole proprietorship or partnership
Term
limted partnership
Definition
restricts the liability of a partner for the amount of the partner's investment
Term
line organizaton
Definition
all authority and responsiblity may be traced in a direct line fom the top executive down to the lowest employee level in the organization
Term
line-and-staff organization
Definition
the addition of staff specialists to a line organization
Term
liquidity
Definition
refers to the ease of turning an investment into cash witout significant loss
Term
list price
Definition
the original price that the seller posts on the product
Term
long-term capital
Definition
capital that is borrowed for longer than a year
Term
long-term notes
Definition
loans written for periods of 1 to 15 years
Term
management
Definition
the process of accomplishing the goals of an organization through the effective use of people and other resources
Term
management information system
Definition
integrates data from various departments to make it available to help managers with daily business operations
Term
manufacturing
Definition
a special form of production in which raw and semi-finshed materials are processed and converted into finished products
Term
manufacturing firms
Definition
businesses tha produce goods
Term
margin (gross profit)
Definition
term used to indicate the differece between the selling price and the cost of goods sold
Term
markdown
Definition
any amount by which the original selling price is reduced before an item is sold
Term
market
Definition
the types of buyers a business wishes to attract and where such buyers are located
Term
market economy
Definition
an economic system that determines what, how, and for whom goods and services are produced by coordinating individual choices through arrangements that aid buying and selling goods and services
Term
market research
Definition
the study of a company's current and prospective customers
Term
market value
Definition
the value at which stock is bought and sold on any given day
Term
marketing concept
Definition
keeping the needs of the consumer uppermost in mind during the design, production, and distribution of a product
Term
marketing mix
Definition
the blending of all decisions that are related to the four elements of marketing
Term
marketing plan
Definition
a detailed written description of all marketing activities that a business must accoomplish in order to sell a product
Term
mass production
Definition
1. an assembly process in which a large number of products is produced, each of which is identical to the next 2. occurs when up-to-date equipment and assembly line methods are used to produce large quanities of identical goods
Term
matrix organization
Definition
combines workers into temporary work teams to complete specific projects
Term
maturity date
Definition
date on which a loan must be repaid
Term
maturity stage
Definition
when there are many competing brands with very similar features
Term
merchandise inventory
Definition
goods purchased to sell to cutomers at a profit
Term
merchandising budget
Definition
a budget that plans and controls the supply of merchandise to be sold to customers
Term
mid-manager
Definition
a manager who completes all of the management functions but spends more time on one of the functions or is responsible for a specific part of the company's operations
Term
mixed economy
Definition
an economic system in which a combination of a market and a command economy is blended together to make decisions about what, how, and for whom goods and services are produced
Term
money market account
Definition
a type of savings account in which the deposits are invested in short-term, government-backed securities
Term
moores's law
Definition
the prediction that the amount of data that can be processed by a computer chip will double about every 18 months
Term
mortgage bonds
Definition
bonds on which specific assets are pledged as a guarantee that the principal and interest will be paid according to the terms specified on the bonds
Term
mutual fund
Definition
pools the money of many small investors for the purchase of stock and bonds
Term
net generation
Definition
those persons born between 1977 and 1997
Term
net profit
Definition
the difference between the selling price and all costs and expenses of the business
Term
no-fault insurance
Definition
each insurance company is requred to pay the losses of its insured when an accident occurs, regardless of who might have been responsible for the loss
Term
nominal group technique
Definition
a process a leader uses to involve all group members to solve a difficult problem that may create conflicts among members
Term
non-bank bank
Definition
an institution that offers only demand deposits or commercial loans but not both
Term
non-economic wants
Definition
desired wants that are not scarce
Term
non-governmental organizations
Definition
independent groups that influence businesses through lobbying, publicity, and pressure tactics
Term
non-tariff barriers
Definition
barriers other than tariffs that restrict imports
Term
non-verbal communications
Definition
delivering messages by means other than speaking or writing
Term
objections
Definition
concerns or complaints expressed by the customer
Term
obsolescence
Definition
decrease in the value of an asset because it is out of date or inadequate
Term
officers
Definition
top executives who are hired to manage the business
Term
open corporations
Definition
a corporation that offers its shares of stock for public sale
Term
open leader
Definition
a manager who gives little or no direction to workers
Term
open line of credit
Definition
authorization to borrow up to a specified amount for a specified period of time
Term
operating expenses
Definition
the costs of operating a business
Term
operating system software
Definition
a master control prgoram that manages the computer's internal function and file system
Term
operational planning
Definition
short-term planning that identifies specific activities for each area of the business
Term
organization chart
Definition
a visual device that shows the structure of an organization and the relationships among workers and divisions of work
Term
organizational development
Definition
carefully planned changes in the structure and operation of a business so it can adjust successfully to the competive environment
Term
output
Definition
the quantity or amount produced within a given time
Term
outsourcing
Definition
hiring an outside firm to perform specialized tasks for a business
Term
par value
Definition
a dollar value shown on a share of stock, which is an arbitrarily assigned amount that is used for bookkeeping purposes
Term
parent firm
Definition
a company that controls another company
Term
partnership
Definition
a business owned by two or more persons
Term
pension plan
Definition
a company-sponsored retirement plan that makes regular payments to employees after retirement
Term
performance review
Definition
the process of assessing how well employees are doing their jobs
Term
peril
Definition
the cause of a loss for a person or organization
Term
personal property tax
Definition
a tax or such items as furniture, machinery, and equipment
Term
personal selling
Definition
promotion through direct, personal contact with a customer
Term
piece-rate plan
Definition
a compensation plan that pays the employee a fixed rate for each unit of production
Term
piggyback service
Definition
a distibution method where truck trailers are loaded and placed on railroad cars to be shipped close to their final destination
Term
point-of sale terminal
Definition
cash registers that are connected to computers
Term
policy
Definition
the written agreement, or contract, between the insurer and the policyholder
Term
policyholder
Definition
the person or business purchasing insurance
Term
portfolio
Definition
an organized collection of information and materials that represents a person's accomplishments
Term
position power
Definition
comes from the position the manager holds in the organization
Term
power need
Definition
desire to influence and control others and to be responsible for a group's activities
Term
preferred provider organizations
Definition
health care available form a selected set of physicians and health care facilites through negociated contracts between the health care providers and the insurer
Term
preferred stock
Definition
ownership that gives holders preference over the common stockholders when distributing dividends or assets
Term
premium
Definition
a payment by the policyholder to the insurer for protection against a risk
Term
price dicrimination
Definition
setting different prices for different customers
Term
prime rate
Definition
the lowest rate of interest; the rate at which large banks loan large sums to the best-qualified borrowers
Term
privatization
Definition
when a state or country transfers its authority to provide a good or service to individuals or businesses
Term
process improvement
Definition
efforts to increase the effectiveness and efficiency of specific business operations
Term
producer
Definition
anyone who aids in creating a utility
Term
product assortment
Definition
the complete set of all products a business offers to a market
Term
product development
Definition
the process of developing or improving a product or service
Term
product life cycle
Definition
1. predicts the sales and profit performance of a given product; 2. the four stages of sales and profit performance through which all brands of a product progress
Term
product line
Definition
a group of similar products with obvious variations in the design and quality to meet the needs of distinct customer groups
Term
product research
Definition
research done to develop new products or to discover improvements for existing products
Term
production oriented
Definition
businesses that emphasize decisions about what and how to produce and then how to sell the products
Term
production scheduling
Definition
identifies the steps required in a manufacturing process, the time required to complete each setp, and the sequence of the steps
Term
productivity
Definition
producing the largest quantity in the least time by using efficient methods and modern equipment
Term
profit
Definition
the incentive, as well as the reward, for producing goods and services
Term
profit-sharing plan
Definition
a benefit plan tht pays employees a small percentage of the company's profits at the end of the year
Term
progressive tax
Definition
tax based on the ability to pay
Term
promissory note
Definition
an unconditional written promise to pay a certain sum of money, at a particular time or on demand, to the order of one who has obtained the note
Term
promotion
Definition
1. providing information to consumers that will assist them in making a decision to purchase a product or service; 2. the advancement of an employee within a company to a position with more authority and responsibility
Term
property tax
Definition
a levy on material goods owned
Term
proportional tax
Definition
tax rate remains the same regardless of the amount on which the tax is imposed
Term
prospectus
Definition
a version of registration statement for the securities and exchange commision that contain extenxive details about the company and its proposed sale of securities
Term
proxy
Definition
a written authorization for someone to vote in behalf of the person signing the proxy
Term
public franchise
Definition
a contract that permits a person or organization to use public property for private profit
Term
pure research
Definition
research done without a specific product in mind
Term
proprietor
Definition
the owner-mangager of a business
Term
quality management
Definition
involves developing standards for all operations and products and measuring results using those standards
Term
quantity discount
Definition
used by sellers to encourage customers to buy in large quantities
Term
quasi-public corporation
Definition
a business that is important, but lacks the profit potential to attract private investors, and is often operated by local, state, or federal government
Term
quotas
Definition
limits placed on the quantity or value of units permittied to enter a country
Term
real property tax
Definition
a tax levied on land and buildings
Term
regressive tax
Definition
taxation wherein the actual tax rate decreases as the taxable amount increases
Term
repetitive production
Definition
when the same thing is done over and over to produce a product
Term
retailers
Definition
businesses that sell directly to final consumers
Term
retained earnings
Definition
profits that are put aside to run a business
Term
revolving credit
Definition
a credit plan that combines the features of regular charge credit and installment credit
Term
reward power
Definition
based on the ability to control resources, rewards, and punishments
Term
risk
Definition
the uncertainty that a loss may occur
Term
risk taking
Definition
assuming the risk of losses that may occur form fire, theft, damage, or other circumstances
Term
sales budget
Definition
a forecast of the sales for a month, a few months, or a year
Term
sales finance company
Definition
specializes in purchasing installment sales contracts at a discount from businesses that need cash or that do not care to handle collections
Term
sales oriented
Definition
businesses that emphasize distribution and promotion in order to sell the products that have been produced
Term
sales promotions
Definition
any promotional activites other than advertising and personal selling intended to motivate customers to buy
Term
sales tax
Definition
a tax levied on the retail price of goods and services at the time they are sold
Term
sanctions
Definition
a milder form of embargo where specific business ties with a foreign country are banned
Term
savings account
Definition
an account that allows customers to make deposits, earn interest, and make withdrawals at any time without financial penalties
Term
schedule
Definition
a time plan for reaching objectives
Term
seasonal discount
Definition
given to the buyer for ordering or taking delivery of goods in advance of the normal buying period
Term
secured loan
Definition
a loan that requires the borrower to pledge something of value as security
Term
securities
Definition
stocks and bonds
Term
self-directed work team
Definition
a team in which members together are responsible for the work assigned to the team
Term
self-service merchandising
Definition
customers select the products they wish, take them to a cashier or checkout counter, and pay for them
Term
selling price
Definition
the actual price paid for a company's products by the customer
Term
seniority
Definition
the length of time an employee has been with the company
Term
service firms
Definition
businesses that provide assistance to satisfy specialized needs through skilled workers
Term
shares
Definition
equal parts of the division of ownership of a corporation
Term
shopping goods
Definition
goods that are bought less frequently than convenience goods, that usually have a higher price, and that require some buying thought
Term
short-term capital
Definition
borrowed capital that must be repaid within a year, and often in 30, 60, or 90 days
Term
situational leader
Definition
one who understands employees and job requirements and matches actions and decisions to the circumstances
Term
smart card
Definition
a credit and debit card with a memory that stores financial, health, credit, and other kinds of data that can be read by computers
Term
smart card
Definition
a credit and debit card with a memory that stores financial, health, credit, and other kinds of data that can be read by computers
Term
social responsibility
Definition
the duty of a business to contribute to the well-being of a society
Term
sole proprietorship
Definition
a business owned and managed by one person
Term
span of control
Definition
the number of employees who are directly supervised by one person
Term
specialty goods
Definition
produts that customers insist upon having and are willing to shop for until they find them
Term
sticky-floor syndrome
Definition
the inability of workers to move up from low-paying jobs requiring little skill and education
Term
stock index
Definition
a kind of average of the prices of selected stocks considered to be representative of a certain class of stocks or of the economy in general
Term
stock
Definition
a share of ownership in a corporation
Term
stock rights option
Definition
a contract that allows stockholders to buy additional shares for less than the marked price for a specified period of time
Term
strategic alliances
Definition
when firms agree to cooperate on certain aspects of business while remaining competitors on other aspects
Term
strategic planning
Definition
long-term planning that provides broad goals and directions for the entire business
Term
subsidaries
Definition
the name for foreign operations that are branches or are separately registered as a legal entity
Term
substantiation
Definition
being able to prove all claims made about products and services in promotions
Term
supervisor
Definition
a manager whose main job is to direct the work of employees
Term
supply
Definition
refers to the number of similar products that will be offered for sale at a particular time and at a particular price
Term
SWOT analysis
Definition
an examination of an organization's internal strengths and weaknesses as well as opportunites and threats from its external environment
Term
symptom
Definition
a sign or indication of something that appears to be the problem
Term
360-degree feedback
Definition
a method of performance evaluation that uses performance feedback gathered from a broad range of people with whom the employee works, both inside and outside the market
Term
target markets
Definition
groups of customers with very similar needs to whom the company can sell its product
Term
tariff
Definition
a tax on foreign goods to protect domestic industries and earn revenue
Term
team organization
Definition
divides employees into permanent work teams
Term
telecommunications
Definition
a system involving the electronic movement of information from one location to another location
Term
telecommuting
Definition
allowing employees to work at home using computers rather than at the business
Term
total quality management
Definition
a commitment to excellence that is accomplished by teamwork and continual improvement
Term
trade discount
Definition
a special deduction from the list price that is given to certain types of buyers, such as wholesalers or retailers, because the buyers perform certain functions for the seller
Term
trading bloc
Definition
an arrangement between two or more countries to remove all restrictions on the sale of goods and services among them while imposing barriers to trade and investment from countries that are not part of the bloc
Term
transfer
Definition
the assignment of an employee to another job in the company that involves the same type of responsibilty and authority
Term
treasury bill
Definition
short-term security sold by the federal government to finance the cost of running the government
Term
treasury bonds
Definition
securities sold in $1,000 to $1 million amounts with maturities ranging form 10 to 30 years
Term
treasury notes
Definition
securites sold by the U.S. government in amounts of $1,000 to $5,000 that generally mature in one to ten years
Term
underground economy
Definition
income that escapes being recorded in the GDP
Term
unity of command
Definition
means that no employee has more than one supervisor at a time
Term
unity of command
Definition
means that no employee has more than one supervisor at a time
Term
underground economy
Definition
income that escapes being recorded in the GDP
Term
unlimited financial liability
Definition
indicates that partners are responsible for their share of the business debts
Term
unsecured loans
Definition
a loan that is not backed by collateral
Term
unsought goods
Definition
products that many customers will not shop for because they do not have a strong need for the product
Term
utility
Definition
the ability of a good or service to satisfy a want
Term
variance
Definition
the difference between current performance and the standard
Term
vendor
Definition
the company from which goods are being ordered
Term
venture capitalist
Definition
an investor or investment group that lends large sums of money to promising new or expanding small businesses
Term
virtual organization
Definition
a network of companies that form alliances among themselves to take advantage of fast-changing market conditions
Term
web-hosting service
Definition
a private business that maintains the web sites of individuals and organizations on its computers for a fee
Term
wholesalers
Definition
businesses that buy products from businesses and sell them to retailers or other businesses
Term
wholly-owned subsidiary
Definition
when a firm sets up a business abroad on its own without any partners
Term
wide area network
Definition
a network of linked computers that covers a wide geographic area
Term
work rules
Definition
regulations created to maintain an effectve working environment in a business
Term
work team
Definition
a group of individuals who cooperate to achieve a common goal
Term
working capital
Definition
the difference between current assets and current liabilities
Term
world bank
Definition
provides low-cost, long-term loans to less-developed countries to develop basic industies and facilities
Term
zoning
Definition
regulations that specify which land areas may be used for homes and which areas may be used for different types of businesses
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