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management 3900 test 3
test 3
34
Management
Undergraduate 4
10/28/2012

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Term
punishment
Definition
diminishing undesired behavior
Term
extinction
Definition
once remove reinforcement behavior goes back to baseline
Term
expectancy
Definition
if you put in the effort your going to reach this goal (people need to think this) effort-->goal
Term
instrumentality
Definition
people have to believe that if they reach the goal it will lead to the reward. goal-->reward
Term
valence
Definition
is the reward a value to me? Do I value the reward
Term
2 factor model
Definition
dissatisfaction and satisfaction are not on a continuum. They are 2 seperate things
Term
hygeine factors
Definition
In order to move employees from D.S. to zero you need these. ex. safety factors, policies that are fair, or having supervisor thats not verbally abusive)
Term
motivators
Definition
In order to move from contemptment to satisfaction you need these. (ex. recognition, having responsibility for your work task
Term
goal setting theory
Definition
individuals that have goals that are specific that are difficult yet obtainable that are accepted and have feedback, these individuals have high performance
Term
acceptance
Definition
1.employees should participate in goal setting process, however we do not want people to set their own goals. 2. make the goal public.
Term
venting
Definition
when people vent often people do it for 1 of 2 reasons. 1. they want a solution to their problem. 2. some just want to get the emotions out.
Term
flows
Definition
flows states occur when we are so psychologically involved with the task and we have no resources to devote on anything else. Not aware of anything except the task at hand
Term
job rotations
Definition
where we allow people to do different jobs periodically. temporarily gonna do someone elses job. advantages- reduces boredom, skill variety, aids in task significance, fascilitates cross-trainging
Term
job enlargment
Definition
asking people who are doing a crappy job, to do more crappy jobs(move boxes, make sure floors are clean) essentially asking people to do more tasks. Similar tasks. Has tendence to not work that well. No motivational effect, more resentment
Term
job enrichment
Definition
successful. vertical integration. idea that, yea were giving more tasks to do, but their tasks someone higher up does. managerial duties along with normal duties. gives motivation, very influential.
Term
flex time
Definition
people do their own schedules. advantages-1. greatly reduces absenteeism. reduces tardiness. increases productivity downsides-problems w/ coordination. doesnt work for all industries. mosth w/ flex time require core hours.
Term
job sharing
Definition
when you find(usually 2 people) that are willing to work part time and share responsibilities. Applicable when someone needs to reduce their hours temporarily. Normally elderly. Usually high skilled jobs. hard to find people with similar jobs who want to do it. (maternity leave, taking care of parents who are elderly)
Term
Telecommuting
Definition
having to work from home. benifits- dont have to pay (rent, maintenence, etc), reduces costs, reduces commute to your job, oranizations applicant pool is greater, less turnovers. Downsides- ability to supervise goes way down. Can't give constructive feedback, less managerial control, eliminates social interactions.
Term
piece rate plans
Definition
when your payed when you complete something. not based on hours
Term
merit based pay
Definition
based on performance aprases. (top 10% gets 10% increase, middle 80% gets 2% increase, bottom 10% decreases pay) normally based on annual evaluations
Term
skill based pay
Definition
where we pay people more as they obtain more skills. More skills you get the greater your pay. problems- 1people can tap out. theres a chance peope can get all skills available. have nowhere to go to earn more money. 2. sometimes were paying people to learn more skills that we don't use that often
Term
bonuses
Definition
1 time pay out for an extraordinary performance. People are coming to expect bonuses in America. Once you get one you expect more of them. Need to make it clear that this is a 1 time pay out
Term
profit sharing
Definition
when a company takes excess profits and distributes them back to the employees. 100% not givin every year. just when an organization did well
Term
gain sharing
Definition
when employees are given an percentage of savings or increase in profits that are a result of an employees suggestions. (100% its "youve done something to improve this company by your suggestion so you get some of those increase in profits) could run for a long period of time.
Term
employees stock options
Definition
increases satisfaction and motivation. often times can buy stocks at a reduced rate, but sometimes they're just given to you
Term
flexible benefits
Definition
as an employee I can pick and choose my benefit plan. My benefit plan is gonna be specific to me and yours specific to you
Term
employee recognition
Definition
biggest motivator
Term
autonomy
Definition
give own free time.The degree to which the job provides substantial freedom and discretion to the individual in scheduling the work and in determining the procedures to be used in carrying it out.
Term
mastery
Definition
allow people to get better
Term
creativity
Definition
autonomy and mastery. 1. opportunity to perform on their own. 2. tasks they want to master, practice mastery. 3. higher purpose, trying to make the world a better place
Term
pleasure principal
Definition
seek pleasure, avoid pain
Term
motivation
Definition
effort, direction, persistance
Term
positive reinforcement
Definition
trying to get certain behavior by adding something
Term
feedback
Definition
The degree to which carrying out the work activities required by a job results in the individual obtaining direct and clear information about the effectiveness of his or her performance.
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