Term
| What is job satisfaction? |
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Definition
1) How you feel about your job
2)What you think about your job
3) Pleasant emotions after meeting expectations on the job |
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Term
| What things satisfy employees? List them in order of least to most important. |
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Definition
Pay
Promotion
Supervision
Coworkers
Work |
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Term
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Definition
| Things that people want to seek and obtain |
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Term
| What leads to work satisfaction? |
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Definition
Meaningfulness of work
Responsibility for outcomes
Knowledge of results |
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Term
| What leads to meaningfulness of work? |
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Definition
Variety
Identify
Significance |
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Term
| What leads to responsibility for outcomes? |
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Definition
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Term
| What leads to knowledge for results? |
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Definition
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Term
| Job satisfaction can be what 2 things? |
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Definition
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Term
| How does a satisfied employee feel about their job? |
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Definition
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Term
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Definition
1) Mildly intense
2) Extended time period
3) Not directed at anything |
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Term
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Definition
1) Very Intense
2) Only a few minutes
3) Directed at something |
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Term
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Definition
| You need to manage your emotions to successfully complete job tasks |
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Term
| What is emotional contagion? |
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Definition
| One person's emotions will affect other people at work |
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Term
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Definition
1) Initiates work related effort
2) Energetic forces that are internal and external to the employee
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Term
| How is job performance calculated? |
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Definition
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Term
| What does motivation determine? |
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Definition
Direction
Intensity
Persistance |
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Term
| What's the expectancy theory? |
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Definition
| Cognitive process when employees are responding |
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Term
| How is employee behavior directed? |
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Definition
Toward Pleasure
Away from pain |
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Term
| In the expectancy theory, what is expectancy? |
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Definition
| If I exert a lot of effort, will I perform well? |
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Term
In the expectancy theory, what is instrumentally?
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Definition
| If I perform well, will I receive outcomes? |
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Term
In the expectancy theory, what is valence?
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Definition
| Will the outcomes be satisfying? |
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Term
| The equity theory says that emotions are based upon what? |
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Definition
1) Your beliefs and circumstances
2) What happens to other people
3) We keep score of us v others |
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Term
| What is the equity sensitivity equation? |
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Definition
Outcomesself Outcomesother
Inputsself Inputsother
= : Equity Sensitives
< : Benevolents
> : Entitleds
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Term
| What is the goal setting theory? |
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Definition
Goals are the drivers for intensity and persistence of effort
Difficult goals = Higher performance |
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Term
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Definition
| The belief that a person is capable to succeed |
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Term
| How is self efficacy achieved? |
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Definition
Past Accomplishments
Vicarious Experiences
Verbal Persuasion
Emotional Cues |
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Term
| What is extrinsic motivation? |
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Definition
| A contingency depends on task performance |
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Term
What are some examples of extrinsic motivation?
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Definition
| Pay, Bonuses, Promotions, Benefits |
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Term
What is intristic motivation?
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Definition
| Task performance is the reward |
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Term
What are some examples of intrinsic motivation?
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Definition
Enjoyment
Accomplishment
Knowledge Gain |
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Term
| What is explicit knowledge? |
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Definition
Articulated
Communicated
Words, #'s, Codes, Formulas |
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Term
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Definition
| Knowledge learned through experience |
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Term
| What is the % of tacit knowledge in an organzation? |
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Definition
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Term
| What is operant conditioning? |
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Definition
| Learning by the relationship between voluntary behavior and its consequences |
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Term
| What is positive reinforcement? |
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Definition
| Positive outcome follows a desired behavior |
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Term
| What is negative reinforcement? |
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Definition
Unwanted outcome is removed following a desired behavior
Boss not standing at desk |
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Term
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Definition
| Unwanted outcome after an unwanted behavior |
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Term
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Definition
| Removal of a consequence following an unwanted behavior |
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Term
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Definition
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Term
| What is the social learning theory? |
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Definition
| People learn by observing others |
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Term
| What is behavioral modeling? |
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Definition
| Observe, learn, and repeat actions of other employees |
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Term
| What is social identity theory? |
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Definition
| People identify themselves and judge others based upon their friends |
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Term
| What is the availability bias? |
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Definition
| Make judgements on decisions that are easier to recall |
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Term
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Definition
| A systematic effort by organizations to facilitate learning |
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Term
| What are some statistics about training? |
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Definition
Over $55.8 Billion spent
$1,273 per person |
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Term
| What is learning orientation? |
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Definition
| Building competence is more important then demonstrating it |
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Term
| What is performance-prove orientation? |
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Definition
| Focus on demonstrating compentence so others think more favorably of them |
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Term
| What is performance-avoid orientation? |
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Definition
| Focus on demonstrating competence so that others will think poorly of them |
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Term
| Whats the difference between programed and nonprogrammed decision making? |
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Definition
1) Automatic v Manual
2) Based on prevous info v not
3) Intuition v not |
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Term
| What is the rational decision making model? |
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Definition
| Step by step approach to making decisions by analyzing all alternatives |
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Term
| What does the RDM model teach us? |
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Definition
| Look beyond what is ought to be to what should be |
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Term
| What is bounded rationality? |
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Definition
Individuals lack the ability to process all information and make a decision
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Term
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Definition
| Choosing the first available alternative considered |
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Term
| What is selective perception? |
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Definition
| Individuals only consider themselves |
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Term
| What is escalation of commitment? |
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Definition
| Continue following a failed course of action |
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Term
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Definition
| Rules of thumbs that make decision making easier |
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