Term
Why is workforce diversity important?
(3) |
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Definition
-Reflect employee demographics
-Reflect customer demographics
-Source of innovation |
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Term
Title VII of Civil RIghts Act
Equal employment opportunity commission
affimative action policies and programs
Which era of th evolution of workforce diversity consists of these three factors and what was the focus? |
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Definition
1960s-1970s
on complying with laws and regulations |
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Term
Publication of Workforce 2000 opened business leades' eyes about the future composition of workforce- more diverse first use of term workforce diversity
What was this era and it's significance? |
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Definition
Late 1980s
concept of workforce diversity expanded from compliance to an issue of business survival |
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Term
Shift from compliance and focusing only on women and minorities to including everyone, making employees more aware and sensitive to the needs and differences of others.
Which era is this and what is its significance? |
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Definition
Late 1980s to late 1990s
Focus on fostering sensitivity |
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Term
Workforce diversity seen as core business issue, important to achieve business success, profitability and growth
Which era is this and what is it's significance? |
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Definition
New Millenium
FOcus on diversity and inclusion for business sucess |
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Term
| The benefits of workforce diversity fall under what three categories? |
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Definition
1.People management
2. Organizationl performance
3. Strategic |
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Term
Three benefit categories of workplace diversity
People management
(3) |
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Definition
-better use of employee talent
-increased quality of team problem-solving efforts
-ability to attract and retain employees of diverse backgrounds |
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Term
Three benefit categories of workplace diversity
Organizational performance
(3) |
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Definition
-Reduced costs associated with high turnover, absenteeism and lawsuits
-enhanced problem-solving ability
-improved system flexibility |
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Term
Three benefit categories of workplace diversity
Strategic
(4) |
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Definition
-incireased understanding of marketplace which improves ability to better market to diverse consumers
-potential to improve sales growth and increase market share
-potential source of competitive advantage because of improved innovation efforts
-viewed as moral and ethical the "right" thing to do |
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Term
| The upscale retailer Abercrombie and Fitch paid $50M to people who alleged in a lawsuit and two class action suits that it discriminated against minorties and women. What type of benefit of workplace diversity is this an example of? |
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Definition
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Term
| As the Hispanic population has grown so have organizational efforts to market products and services to that demographic group. Organiations have found their Hispanic employees to be a fertile source of insights that would otherwise not have been available. What type of benefit of workplace diversity is this an example of? |
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Definition
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Term
Types of diversity found in the workplace
(7) |
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Definition
-age
-gender
-race/ethnicity
-disability/abilities
-Religion
-GLBT
-Other |
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Term
| What are the two challenges for managers when dealing with older workers? |
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Definition
-Overcoming misperceptions of older workers ex. not being adabtable resistant to new technology
-overcoming teh widespread beliefe that work performance and work quality decline with age |
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Term
What advantages do men have over women in the workplace?
(2) |
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Definition
-Men make higher weekly earnings
-Men start further up the career ladder and move faster |
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Term
| Individuals in workplaces tend to favor colleagues of their own race in |
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Definition
| performance evaluations, promotion decisions and pay raises |
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Term
| No statistically significant differences between whites and African Americans are observed in |
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Definition
| abseentism rates, applied social skills at work or accident rates |
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Term
In effectively managing workfoce with disabled employees, managers need to
accomodations do what? |
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Definition
create and maintain an environment in which employees feel comfortable disclosing their need for accomodation.
accomodations enable them to perform their jobs but also perceived as equitable to those not disabled |
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Term
In accomodating religious diversity, managers need to
(3) |
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Definition
-recognize and be aware of different religions/beliefs
-pay attention to certain holidays and when they fall
-try to accomodate special needs requests w/o "special treatment" |
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Term
TRUE OR FALSE
85% of largest corporations in the US prohibit employment discrimination based on sexual orientation |
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Definition
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Term
WHEN ACCOMODATING GLBT EMPLOYEES MANAGERS NEED TO
(3) |
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Definition
-LOOK AT HOW BEST TO MEET THEIR NEEDS
-NEED TO RESPOND TO EMPLOYEE'S CONCERNS
-create a safe and productive work environment for all |
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Term
Other types of workplace diversity that managers might confront and have to deal with include
(5) |
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Definition
-socioeconomic background
-physical attractiveness
-obesity/thinness
-job seniority
-intellectual abilities |
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Term
| Older workers may be targeted for layoffs because they are highly paid and have lucrative benefits. This is an example of what type of discrimination? |
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Definition
| Discriminatory policies or practices |
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Term
| Salespeople at one comapny went on company paid visits to strip clubs, brought strippers into the office to celebrate promotions, and fostered pervasive sexual rumors. This is an example of what type of discrimination? |
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Definition
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Term
| African American employees at some companies have found nooses hanging over their work stations. This is an example of what type of discrimination? |
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Definition
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Term
| Arab AMericans have been asked at work whether they cary bombs or were members of terrorist organizations. THis is an example of what type of discrimination? |
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Definition
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Term
| Female lawyers note that male attorneys frequently cut them off or do not adequately address their comments. THis is an example of what type of discrimination? |
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Definition
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Term
What a good mentor does
(5) |
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Definition
-provides instruction
-offers advive
-gives constructive criticism
-helps build appropriate skills
-shares technical expertise
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Term
What a good mentor does
(3) |
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Definition
-develops a high-quality, close and supportive relationship with protege
-keeps lines of communication open
-knows when to "let go" and let protege prove what he/she can do |
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Term
| Mentors usually provide two unique forms of mentoring functions. What are they? |
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Definition
-career development
-social support |
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Term
The main reason employee resource groups are so important is because
(2) |
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Definition
-diverse groups get to see their existense is acknowledged
-they have support of people within and outside the group |
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Term
THe main changes in the workplace in the US include
What is the most important changes in the global population? |
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Definition
1.-the total increase in pop
-changing components of pop (race and aging pop)
2. the total world population and the aging of that population
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Term
| The two main challenges managers face are |
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Definition
| personal bias and glass ceiling |
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Term
Workplace diversity management initiatives include
(3)
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Definition
mentoring
diversity skills training
employee resource groups |
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Term
| What three things are important to remember when managing diversity? |
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Definition
1.Create a culture of inclusion
2. Demand a higher level of performance from everyone
3. Treat all people as irreplaceable assets |
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Term
MB: TOXIC EMOTIOINS AT WORK
Compassionate companies can |
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Definition
| improve their toxin-handling practices |
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Term
MB: TOXIC EMOTIOINS AT WORK
New bosses, mergers, layoffs, stifling or confusing policies, salary decisions and the way changes are communicated can all be sources of |
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Definition
| emotional pain felt by ll organizational members |
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Term
MB: TOXIC EMOTIOINS AT WORK
Decreased productivity and a toxic condition that renders significant negative consequences for the organization and its staff are all consequences of what? |
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Definition
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Term
MB: TOXIC EMOTIOINS AT WORK
What are skills of passionate leaders that are particularly helpful for handling diversity-based conflict?
(5) |
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Definition
-reading emotional cues of others and themsleves
-keeping people connected and in communication
-acting to alleviate the suffering of others
-mobilizing people to deal with their pain and get back to a stable state
-building a team environgment that rewards compassionate action |
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Term
MB: TOXIC EMOTIOINS AT WORK
What are the three major strategies for handling toxic situations? |
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Definition
1.Prevention
2.Intervention
3.Restoration |
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Term
MB: TOXIC EMOTIOINS AT WORK
Strategies for handling toxic situations
Prevention
(4) |
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Definition
Choosing new people wisely
developing existing staff
being fair minded
setting a healthful tone |
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Term
MB: TOXIC EMOTIOINS AT WORK
Strategies for handling toxic situations
Intervention
(5) |
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Definition
dealing with downturns
dealing with acute trauma
being visible
creating meaning for the pain
providing a contect to talk about the pain |
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Term
MB: TOXIC EMOTIOINS AT WORK
Strategies for handling toxic situations
Restoration
(4) |
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Definition
demostrate patience and trust
provide guidance
acknowledge pain
focus on constructive actions for resolving it |
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