Term
| Which of the following are NOT possible folder permissions on a Windows Vista workstation? Write, Contributer, Read, Modify, and Co-Owner? |
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Definition
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Term
| Which of the following interfaces can be used for external mouse and external keyboard connections on a laptop computer? USB, PS/2, Firewire, Serial, and PCMCIA? |
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Definition
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Term
| You have a small wireless network with less than 50 client comptuers. You upgraded the firmware on two wireless devices so you can use a better security standard than WEP. Now you need to implement the new security standard. You need the greatest amount of security with the least amount of effor, and without replacing any of the wireless infastructure. What should you do? Select Two. Implement WPA Enterprise, Implement WPA-PSK, Configure each client to use a different key, and Configure each client with the same key? |
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Definition
| Implement WPA-PSK, Configure each client with the same key |
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Term
| Where is Disk Management located with Windows 2000/XP? |
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Definition
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Term
| When you start your comptuer, you get an error that a specific service did not start. You determine that the service is not necessary, and you would like to provent it from trying to start each time the computer boots. How should you disable the service from trying to start automatically? |
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Definition
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Term
| You are removing screws within a comptuer, but several have fallen into places you can't reach. Which tool would help retrienve the small screws? |
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Definition
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Term
| You have added two new hard disks to a Windows XP computer. The disks are configured as basic disks. Which of the following could be configured on these disks? (Select Two). Extneded partitions with logical drives, spanned volumes, primary partitions, simple volumes, or Striped Volumes. |
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Definition
| Extended partitions with logical drives and Primary partitions. |
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Term
| One day while trying to start your Windows XP computer, the system displays the following error: Windows could nt start because the folling file is missing or corrupt: Windows\system32\ntoskrnl.exe. Please re-install a copy of the above file. The problem occurs immediately after the opering system loading message. You are unable to boot into safe mode. What two steps you can take to fix the problem? |
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Definition
| Boot int othe Recovery Console and run bootcfg /rebuild and Boot into the Recovery Console and perform an automatic operating system scan and repair. |
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Term
| Which firewall feature dynamically opens incoming ports based on outgoing traffic? |
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Definition
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Term
| You have been asked to implement a RAID 5 solution for your network. What is the minimum number of hard disks that can be used to configure RAID 5? |
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Definition
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Term
| You have physically installed a new hard disk drive, configured the CMOS memory using the BIOS setup program, and partitioned the hard disk. You try to beet the computer using the hard disk dirve, but get an error messgae. Which ustility will you most likely use to solve the problem? |
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Definition
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Term
| You have enabled System Restore onyour laptop with the default settings. During the next few weeks you install several applications, new drivers, and Windows operatng system updates. One day you experience some system proboems, and you decide you'd like to revert to the restore point that you manually created 5 days ago. When you run the restore tool, you see only a single restore point from 2 days ago. You want to make sure that the system will save more than a single restore point. What should you do? |
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Term
| A customer needs to use several applications. Currently, the computer cannot keep all the necessary applications open at the same time. Which of the following components should you consider upgrading? Hard Disk Drive, System Board, Memory, or CPU? |
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Definition
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Term
| Rodney, a user in the research department, reports that he is getting STOP erros while using his Windows XP computer. You ask Rodney if anything has changed recently on the computer. Rodney explanis that he ran the installaion program of his PDA and everything worked fine until he tried to hot sync. Now any time he hot syncs, he has to reboot the computer. You need to fix Rodney's computer and prevent Rodney form using the PDA until you can install an updated drover. What should you do? |
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Definition
| Roboot the system and select Safe Mode. Disable the PDA's driver in Device Manager. |
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Term
| You want to scan your system for changed system files and automatically revert to previous versions for any file that has been altered. You want the scan to run once the next time the system boots. What command do you use? |
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Definition
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Term
| Recently you notice when printing graphics, jagged edges are produced in place of straight lines. How should you resolve this problem? |
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Definition
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Term
| You have a laptop running Windows 7. UAC has been disabled. How would you re-enable UAC on the laptop? Two Answers. |
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Definition
| Control Panel | System and Security | Action Center OR Control Panel | User Accounts | User Accounts |
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Term
| You want to add a second processor to your dual-processor sytem. What do you want to do? |
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Definition
| Match the speed of the new processor with thespeed of the existing processor. |
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Term
| Which two tools allow for remote management servers? |
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Definition
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Term
| You just installed a 333 MHz Pentium II processor, but it is running at 266 MHz. What should you check? |
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Definition
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Term
| When running a program on a Windows 2000 system, you get an error message indicating that a specific file cannot be located. What should you try to fix first? |
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Definition
| Check the working (start in) directory identified by the shortcut |
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Term
| You are troubleshooting network connectivity issues on a Windows XP workstation. Which command would you use to view the MAC address of the network adapter. |
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Definition
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Term
| Mary saves a sustomers workd document with details to her C:\customer folder on the computer but Pablo is unable to open it. What should you do? |
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Definition
| Modify the permissions on the document. |
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Term
| You are the administrator of your companys network. You want to prevent unauthorized access to your intranet from the Internet. How would you do that? |
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Definition
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Term
| One of your users has called to complain about her notebook computer. She reports that it displayed a message indicating that the battery was low, then it shut down by itself even though it was plugged into a wall outlet. What should you check first? |
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Definition
| Verify that the AC adapter LED light is lit when plugged into the wall outlet. |
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Term
| What security measure encrypts the entire contents of a hard drive. |
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Definition
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Term
| You are in the process of configuring a new cfomptuer. The motherboard has four memory slots and supports dual channel memory. You install two memory modules. When you boot the cfomputer, the BIOS recognized both modules, but the memory is not configured to run in dueal channel mode. What should you do? |
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Definition
| Move the module to the correct motherboard slot |
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Term
| You removed a disk form one system and placed it into another. After addinag the disk, Disk Management reports it as foreign and you are unable to access data on the disk. What hsould yo udo to make it avalable for use without losing its data? |
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Definition
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Term
| You need a type of storage device that has a very large memory capacity, is fast, and is relately cheap. Which stoarge device will best suit your needs? |
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Definition
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Term
| You manage a Windows Professional computer that has recently been upgraded from Windows NT 4.0. Mary tells you that she cannot run a certain application. The application worked fine before the upgrade, but now it doesn't run. You need to allow her to run the app wihtout giving her too many rights. What should you do. |
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Definition
| Make her account a memberof the Power Users group. |
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Term
| What condition would typically result in replacing the drum on a laser printer? |
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Definition
| Spots at regular intervals on the page |
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Term
| You are a desktop technitian for a small company. You recently installed Windows Vista, yet you noticed that the Flip 3D feature is not available. You need to enable Flip 3D. What should you do? |
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Definition
| Inatall a video card that support Aero |
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Term
| What feature in XP lets y ou watch what a user is doing and take cotnrol of the users desktop to perform configuration tasks? |
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Definition
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Term
| You have a computer system with two IDE channels built onto the motherboard. You add a PCI expansion card that provides an additonal four IDE channels. What is the maximum number of IDE devices that can be attached to a system? |
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Definition
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Term
| You need to replace the power supply in your home desktop comptuer. As you choose the replacement power suppy, what three specifications should you watch for? |
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Definition
| Output Wattage, Processor Connector, and Form Factor |
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Term
| You place a new CD-ROM disc in a CD-ROM drive then double-click the CD-ROM drive in the OS interface. However, an error message appears stating tha thte drive is not accessible. What should you do? |
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Definition
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Term
| What does the /a switch used with the copy command indicate? |
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Definition
| That the file is an ASCII text file |
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Term
| You have a small wireless network that uses multiple access points. The network that uses multiple access points. The network uses WPA and broadcasts the SSID. WPA2 is not supoorted by the wireless access points. You want to connect a laptop computer to the wireless network. Which of the following paremeters will you need to configure on the laptop? Name 2. |
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Definition
| TKIP encryption and Preshared Key |
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Term
| You have just finished upgrading the CPU in your desktop system. After running the sytsem for about 15 minutes, the system locks up and automatically restarts. What should you do first to troubleshoot the problem. Name two? |
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Definition
| Check the CPU fan power and make sure there is thermal paste between the heat sink and CPU. |
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Term
| You manage a small netowrk connected to the Internet through a network-based firewall. Hosts on the privage network use static IP addressing. You want to use Remote Assistance from your administrator computer to help othe rocmptuer on the oustide of the firewall. However, the firewall prevents this type traffic. You want to configur ethe firewall to allow Remeote Asstance, bnut only if the Remote Assistance session orginates form your administrative computer. Which firewall feature should you configure. |
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Definition
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Term
| Which tool would you use to grab and lift small objects? |
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Definition
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Term
| You administer a network that has just been upgraded to allow DNS name resolution. One user is having problems contacting other computers by their host name. What command will help you troubleshoot this problem? |
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Definition
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Term
| What two things are ture of a networki ng using 10BaseT? |
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Definition
| The network operates at ten Mbps and the maximum cable distance is 100 meters |
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Term
| You are designing an update to your client's network. The existing wireless network uses 802.11b equipement, which your client complains runs too slowly. She wants to upgrade the network to run at 54 Mbps. Du to budget constraints, your client wants to upgrade only the wireless access points in the network this year. Which 802.11 standard should she upgrade to? |
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Definition
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Term
| In troubleshooting printing errors on your Windows XP computer, you decide that you need to restart the print spooler service. How should you do this? |
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Definition
| Click Start, Right click My Computer, and select Manage. Click the Services node. |
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Term
| You've just installed a wireless access point for your organization's network. You know that the radio signals used by the AP extend beyond your organization's building and are concerned that unauthorized users outside may be able to access your internal network. What can you do to protect the wireless network? Name 2. |
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Definition
| Disable DHCP on the AP and Configure the AP to filter out unauthorized MAC address |
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Term
| A user reports that his machine will no longer boot properly. After asking several questions to determine the problem, you suspect the user unknowingly downloaded malware from the Internet, and that the malware corrupted the boot block. Based on your suspicions, what actions could y ou take to correct the problem? Name 2. |
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Definition
| Reimage the machine and Use fixmbr or fixboot in the Recovery Console to repair the damage. |
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Term
| You have a computer running Windows 7. You need to format a 64 GB flash drive as a single volume. You want the drive to support quick removal, and minimize memory and processor use when reading and writing to the drive. Which file system should you chose? |
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Definition
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Term
| Your computer seems to be running slow. In particular, you notice that the hard dirve activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files. What should you do? |
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Definition
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Term
| You need to replace the power supply in your home desktop comptuer. As you choose the replacement power suppy, what three specifications should you watch for? |
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Definition
| Processor Connector, Output Wattage, and Form Factor |
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Term
| A laptop keyboard is generally connected to the laptop's system board using a what? |
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Definition
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Term
| A printer is behaving erratically and you suspect a fulty parallel port. Which tool will you use to test the parallel port? |
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Definition
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Term
| What are two advantages of solid state storage compared to hard drives? |
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Definition
| No Moving Parts and Lower Power Requirements |
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Term
| You have a Windows XP system with two SATA hard drives, one used for the operationg system and the other used for data. You have traced recent problems to a fault in the sytem motherboard. You replace the motherboard and reconnect all hardware. When y ou start the comptuer, the system shows the BIOS information screen, but then rutures an error that NTLDR is not found. What should you do? |
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Definition
| Change the boot order in the BIOS |
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Term
| A laser printer's development stage refers to what? |
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Definition
| The toner being transferred to the OPC drum |
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Term
| You have a computer that runs Windows Vista. Where would you go to check if the system can recognize and use any installed anti-virus software? |
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Definition
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Term
| You would like to use your co9mptuer to record your band's greatest hits. Yo uwant to install a sound card sing a PCI slot in your computer. After installing the new sound card, how can yo uprovent the sound card this si built onto the mother boad from showing in device manager? |
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Definition
| Disable the device in system BIOS |
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Term
| You need a copy of several hundred files from one directory to another. Most of the files exist in the target directory, but you want to overwirte the existing files with ones you will copy. You want the file copy to proceed automatically without prompting you to overwrite existing files. What is the copy command switch that you use? |
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Definition
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Term
| You manage two computers with the following user accounts. Wrk1 has user accounts Mary and Admin. The mary account does not have a passowrd set; the Admin account does. Wrk2 has user accounts Mary and Julia. The Mary account has a password set; the Julia account does not. You are working from Wrk2 and would like to access a shared folder on Wrk1. What credientials should you use to access the shared folder? |
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Definition
| Type Admin for the username and specify the password |
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Term
| Which command would you use to have the workstation stop using an IP address that is obtained from a DHCP server? |
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Definition
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Term
| You computer currently runs Windows XP Home edition. You want to create a RAID1 array using two new SATA disks. When y ou go to Disk Management, you do not see theoption to create the mirrored set. What should you do? |
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Definition
| Install an add-on RAID controller |
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Term
| While browsing the Internet, the Internet Explorer browser hangs and stops resonding. Which Task Manager tab would you use to end Internet Explorer? |
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Definition
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Term
| You have a computer with three hard disks. A RAID 0 volume uses space on Disk 1 and Disk 2. A RAID 1 volume uses space on Disk 2 and Disk 3. If Disk 2 fails what happends to the other disks on the RAIDS? |
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Definition
| Data on RAID 1 volume is accessible; data on the RAID 0 is not |
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Term
| You have a small wireless network with less than 50 client comptuers. You upgraded the firmware on two wireless devices so you can use a better security standard than WEP. Now you need to implement the new security standard. You need the greatest amount of security with thelest amount of effort, and wothout replacing any of the wireless infrastructure. What should you do? Name two. |
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Definition
| Configure each client with the same key and Implement WPA-PSK |
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Term
| You have a motherboard with 4 built in SATA connectors. What is the maximum number of SATA devices you can connect to the motherboard using the built-in ports? |
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Definition
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