Term
| Leadership skills and values |
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Definition
vision
emotional intelligence (EQ)
values and integrity
interpersonal skills |
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Term
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Definition
vision = a desired future state of the organisation
putting in place a picture of a compelling future
- involving others
- focusing on achievement
- keeping it fresh and relevant |
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Term
| emotional intelligence (goleman) |
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Definition
| The capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves as well as in others (Goleman) |
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Term
Emotional intelligence (EQ) |
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Definition
empathy
motivaton
self awareness
self regulation
social skills |
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Term
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Definition
knowing our feelings
realistically assessing our own abilities |
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Term
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Definition
sensing other people's feelings / viewpoints;
cultivating rapport |
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Term
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Definition
reading relationships
interacting smoothly |
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Term
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Definition
| using our preferences to guide us toward our goals > initiative, perseverance |
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Term
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Definition
| handling emotions and desires > facilitate task |
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Term
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Definition
leadership qualities
eg
confidence
perseverence
flexibility
tolerance of stress |
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Term
| social skills underpin ... |
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Definition
inspiring
persuading
motivating
leading
negotiation
teamworking etc |
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Term
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Definition
supports transformational approach
(changing underlying beliefs / values) |
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Term
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Definition
values are things we attach importance to
guiding values > inspire, control behaviour
integrity: consistency, openness, honesty, respect for people, ethical standards |
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Term
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Definition
first order skills
second order skills
promotion
influencing and persuasion
inspiration
support and challenge |
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Term
| interpersonal skills - first order skills |
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Definition
observing
active listening
purposeful questioning
establishing
rapport
expressing empathy
communicating assertively
giving and receiving feedback |
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Term
| interpersonal skills - second order skills |
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Definition
negotiation
influencing and persuading
teamworking
managing conflict
managing people through change
coaching / facilitating
leading |
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Term
| interpersonal skills - promotion |
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Definition
seling visions/goals/values to others
(AIDA: attention, interest, desire, action)
self promotion (image or impression management) |
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Term
| interpersonal skills - influencing and persuasion |
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Definition
applying pressure (eg authority, power) to change other people's attitudes or behaviours
persuasion: influencing other than by authority / power (eg by logical argument or emotional appeal) |
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Term
| interpersonal skills - inspiration |
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Definition
inspiration
expressing powerful values / vision > arouse follower aspirations; modelling attractive values / behaviours > induce follower emulation |
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Term
| interpersonal skills - support and challenge |
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Definition
support
(coaching encouragement empathy) > confidence, security
challenge (goal articulation, feedback, questions, targets) > learning, stretching, change |
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Term
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Definition
decision making and problem solving
interpersonal and communication skills
emotional intelligence
time management and personal organisation
self-developemnt (use of feedback and learning opportunities)
entrepreneurship (exploiting ideas and mobilising resources) |
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