Term
True or False:
Counseling is a continuous process of ensuring that your staff does their current job well. |
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Definition
FALSE
Coaching is a continuous process of ensuring that your staff does their current job well. |
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Term
True or False:
Coaching should be done when there are major organizational changes. |
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Definition
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Term
True or False:
In coaching superstars, managers should extensively delegate and avoid micro-managing them. |
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Definition
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Term
rue or False:
In coaching middle stars, managers should build their confidence by increasing their responsibilities and providing frequent feedback. |
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Definition
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Term
| What is the continuous process of ensuring that your staff does their current job well? |
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Definition
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Term
| During which phase of the mentoring cycle would write "ground rules" for the mentoring relationship be established? |
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Definition
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Term
| Delegating extensively and avoiding to micro-manage are techniques used when coaching what type of employee? |
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Definition
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Term
| Of the following phrases, what should be said first in a counseling session? |
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Definition
| "I asked you here to discuss" |
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Term
| What is the first step taken before conducting a counseling session? |
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Definition
| Assess any organizational or managerial factors which could have affected performance |
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Term
| Which of the five basic coaching skills includes conducting a needs assessment to determine gaps in knowledge or skills? |
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Definition
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Term
| After choosing a mentor, what would be the next step in the mentoring cycle? |
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Definition
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Term
| Which characteristic of an "I" message describes clear, outward actions rather than trying to attribute inner motives of the receiver? |
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Definition
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Term
| Which of the following considerations in counseling focuses on specific instances rather than generalizations? |
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Definition
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Term
| Which of the following actions should be considered when establishing procedures for mentoring meetings? |
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Definition
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Term
| Which of the following is an indication that coaching is needed? |
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Definition
| The staff lacks the skills, knowledge, motivation, or confidence to do a job |
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Term
| Which step of the mentoring cycle is the longest? |
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Definition
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Term
| Which mistake in mentorship cautions the mentor to avoid the temptation of quickly providing answers or telling the protégé how to do something? |
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Definition
| Lecturing rather than listening |
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Term
| One of the steps taken after a counseling session is: |
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Definition
| Monitor the action plan for compliance |
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