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| Given the facts at the outset of the case, what leadership characteristic is most relevant? |
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| Balancing competing priorities |
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| Based on the two excerpts, what leadership characteristic is most relevant and in common with the facts at the outset of the case? |
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| What leadership characteristic should be applied to deal with issues that emerge from the survey of management-employee relations? |
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Skip to ContentUNCLASSIFIED
Lesson One: Knowledge Review #4
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Page 10 of 29
What leadership characteristic should be applied to deal with the complaint from the OB patient? |
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| Take a moment to review the Matrix of Leadership Characteristics before you answer the question below. Based on the e-mail from General Agent and the Patient Survey which of the following leadership characteristics is lacking? |
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| In reviewing the memos from Claire Sautner, what can you identify as the most important underlying trend or issue |
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| In dealing with the perceived performance problem of Dr. Young, as expressed by Rosemary Arnold, who would be most important in resolving the problem? |
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| Dr. Arnold, Chief of Medical Staff |
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| What leadership action should first be taken to deal with the customer service issues that emerge from the memos? |
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| Take a moment to review the Situational Leadership Styles (click on RESOURCES at the bottom of the page). You will note that different emotional intelligence competencies are required for different situational leadership styles. In Dr. Mori's meeting with John Good, he describes his decision-making style as situational. Of the following, what would be the most important factor in making a situational decision? |
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| The decision maker himself/herself |
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| In comparing the conversations from the breakfast meeting with John Good and the one in the cafeteria, what is the most important leadership issue that emerges? |
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| Lack of emotional intelligence |
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| Take a moment to review the Situational Leadership Styles found in the RESOURCES before you answer the question below. Based on the information in the conversation with John Good, which of the following best describes Dr. Mori's perception of his own leadership style? |
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| Democratic ("What do you think") |
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| What leadership characteristic is most applicable in dealing with the nursing shortage? |
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| Throughout this module, you have had the opportunity to reflect on how the concepts and principles of effective leadership can be applied. Dr. Mori had what to many would seem like a fairly typical day. Take a moment to review the Transactional vs. Transformational Leadership chart before you answer the question below. Having read all the e-mails and memos and discussions pertaining to the case study, which of the following provides evidence that Dr. Mori functions as a transactional leader? |
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| You are a commander of an MHS hospital. On any given day, you are likely to receive an untold amount of e-mails, have a full voicemail box at the start of your day, piles of papers and articles needing your attention, as well as people wanting to meet with you. What leadership characteristic is most relevant to deal with these demands? |
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| Balancing competing priorities |
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| Which component of emotional intelligence deals with the suspension of judgment before acting? |
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| Which leadership style is appropriate when an immediate change is needed? |
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| A leader who makes a decision without consulting staff is an example of what kind of leadership style? |
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| Of the following explanations, which best describes a laissez-faire decision-making style? |
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| Leader permits subordinates to function within limits, as defined by the leader |
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| Of the following, what would be the most effective action to help managers mentor and coach employees so they can effectively interact and communicate with patients? |
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| Which type of leadership decision occurs when a leader defines limits and asks the group to make the decision? |
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| Which is most characteristic of a transformational leader? |
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| Evaluation of "downstream" consequences |
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| Of the following, which one is not an area of focus of transformational leadership? |
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| You are a commander of an MHS hospital. The results of a recent employee satisfaction survey indicated that while supervisors clearly defined goals and objectives for employees' jobs, they were unlikely to compliment staff for good work or to recognize staff who consistently exceeded expectations. What leadership characteristic is lacking among the supervisors? |
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| What emotional intelligence competencies are associated with an affiliative situational leadership style? |
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| Which component of emotional intelligence is described as a desire to work for reasons beyond money or status with a propensity to pursue goals with energy and persistence? |
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| 2) You are a commander of an MHS hospital. At a recent meeting involving CEOs from a number of local hospitals, the issue of nursing shortages was discussed. Strategies for dealing with the shortage included conducting teambuilding between nurses and doctors to improve working relationships, implementing a service excellence program, and investing in nurses by means of training and development. What leadership characteristic is most applicable in dealing with the nursing shortage? |
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| Ensuring teamwork and communication |
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