Term
| Mr. Good, the resident in healthcare administration, has just completed another month of rotations through various departments and services in the HCMO. In a conversation with you, he shares the following observations of the problems within the organization. Please select the characteristic that would be most appropriate in addressing each observation. "Problems that I hear about just don't seem to get resolved. The changes and plans to implement those changes seem to lie dormant." |
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Definition
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Term
| Mr. Good, the resident in healthcare administration, has just completed another month of rotations through various departments and services in the HCMO. In a conversation with you, he shares the following observations of the problems within the organization. Please select the characteristic that would be most appropriate in addressing each observation. "On the nursing units, I noticed that there is a great deal of blaming after shift changes. For example after the night shift leaves, the day shift complains that the night shift didn't complete what they were supposed to do." |
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Definition
| Ensuring teamwork and communication |
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Term
| Mr. Good, the resident in healthcare administration, has just completed another month of rotations through various departments and services in the HCMO. In a conversation with you, he shares the following observations of the problems within the organization. Please select the characteristic that would be most appropriate in addressing each observation. "Also on the nursing units, the nurses and technicians say they never see the senior staff of the HCMO. They point out that when the managers and supervisors come up to the unit they always seem to be in an "inspection mode," looking for who isn't doing their charts, taking too long a break, or needing a haircut." |
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Definition
| Stewardship/"followership" |
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Term
| Mr. Good, the resident in healthcare administration, has just completed another month of rotations through various departments and services in the HCMO. In a conversation with you, he shares the following observations of the problems within the organization. Please select the characteristic that would be most appropriate in addressing each observation. "Everyone says they're busy. The directors say they are interested in quality and customer service and other hospital goals, but I really don't see any concrete actions or commitment to make this happen." |
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Definition
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Term
| Mr. Good, the resident in healthcare administration, has just completed another month of rotations through various departments and services in the HCMO. In a conversation with you, he shares the following observations of the problems within the organization. Please select the characteristic that would be most appropriate in addressing each observation. "You won't believe how many meetings there are at this place. What's worse is that there is always considerable contention at these meetings, with constant bickering and sniping. Thus, consensus is hardly achieved." |
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Definition
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Term
| Which leadership concept is defined as leadership that focuses on creating organizational change, particularly a new mission, strategy, or culture? |
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Definition
| Transformational leadership |
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Term
| Which is most effective with regard to modeling desired behaviors? |
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Definition
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Term
| Which is the most effective way to reconcile competing priorities? |
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Definition
| Identifying a superordinate goal |
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Term
| Acting the way you want your subordinates/staff to act is an example of which leadership characteristic? |
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Definition
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Term
| Which situational leadership style should be used in a crisis to kick start a program or turnaround, or to deal with problem employees? |
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Definition
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Term
| Mr. Good, the resident in healthcare administration, has just completed another month of rotations through various departments and services in the HCMO. He says the following in a conversation with you: "Problems that I hear about just don't seem to get resolved. The changes and plans to implement those changes seem to lie dormant." Which characteristic would be most appropriate in addressing this observation? |
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Definition
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Term
| Mr. Good, the resident in healthcare administration, has just completed another month of rotations through various departments and services in the HCMO. He says the following in a conversation with you: "On the nursing units, I noticed that there is a great deal of blaming after shift changes. For example, after the night shift leaves, the day shift complains that the night shift didn't complete what they were supposed to do." Which characteristic would be most appropriate in addressing this observation? |
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Definition
| Ensuring teamwork and communication |
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Term
| The ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, connection, and influence is referred to as: |
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Definition
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Term
| Which situational leadership style aims to build consensus through participation and is used to obtain buy-in or input from knowledgeable staff? |
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Definition
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Term
| Which is one of the characteristics of a servant leader? |
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Definition
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Term
| Which is not one of the components of emotional intelligence? |
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Definition
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Term
| Mr. Good, the resident in healthcare administration, has just completed another month of rotations through various departments and services in the HCMO. He says the following in a conversation with you: "You won't believe how many meetings there are at this place. What's worse is that there is always considerable contention at them, with constant bickering and sniping. Consensus is hardly achieved." Which characteristic would be most appropriate in addressing this observation? |
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Definition
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