Term
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Definition
- Functionality offered by a product or service to meet a particular need
-what the service does
- fit for purpose |
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Definition
- Assurance that a product or service will meet agreed requirements
- if all defined and agreed conditions are met
- how the service performs
- fit for use |
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Definition
| The amount of money spent on a specific activity or resource |
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Term
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Definition
The perceived benefits, usefulness, and importance of something
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- Subject to the perception of stakeholders whether they be the customers or consumers of a service or part of the service provider organizations
- value can be subjective |
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Term
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Definition
The person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives
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The purpose of an organization is to create value for stakeholders |
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Term
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Definition
| The result for a stakeholder enabled by one or more outputs |
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Definition
| A tangible or intangible deliverable of an activity |
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Term
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Definition
- possible event that could cause harm or loss
- make it more difficult to achieve objectives
- uncertainty of outcome
- measuring the probability of positive outcomes
- measuring the probability of negative outcomes |
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Term
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Definition
Management of resources configured to deliver the service
Provision = provide |
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