Term
...provides guidance on how to design, develop, and implement service management
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...provides guidance for the effective and efficient design and development of services and service management process
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...processes include Change Management, Asset and Configuration, and Release Management
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...lifecycle where actual value is seen by the customer
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...primary purpose is to align and realign IT services with the changing business needs
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
| 5. Continual Service Improvement (CSI) |
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Term
...Lifecycle processes includes Service Portfolio, Demand Management, and Financial Management
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...processes include Service Level Management, Service Catalog Management, Availability Management, Security, Supplier, Capacity and Continuity
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...identifies, selects, and prioritizes opportunities
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...manages services at agreed levels to the business
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...sets objectives and expectation for performance towards serving customers and market spaces
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...this lifecycle focus is on people, process, partners, and products
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...in this lifecycle there are processes to ensure minimal unpredicted impact to the live environment
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...provides guidance on achieving efficiencies and effectiveness in the delivery and support of services
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...strategic objectives are realized throughout this lifecycle
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...is responsible for the ongoing management of the technology
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
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Term
...reviews, analyzes, and makes recommendations on improvement opportunities
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operations
5. Continual Service Improvement (CSI) |
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Definition
| 5. Continual Service Improvement (CSI) |
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