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ITIL v3 Ancronyms
ITIL V3 Glossary v3.1.24, 11 May 2006: Ancronyms
97
Computer Networking
Graduate
05/16/2012
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Term
ACD
 Definition
Automatic Call Distribution
Term
AM
 Definition
Availability Management
Term
AMIS
 Definition
Availability Management Information System
Term
ASP
 Definition
Application Service Provider
Term
BCM
 Definition
Business Capacity Management
Term
BCM
 Definition
Business Continuity Management
Term
BCP
 Definition
Business Continuity Plan
Term
BIA
 Definition
Business Impact Analysis
Term
BRM
 Definition
Business Relationship Manager
Term
BSI
 Definition
British Standards Institution
Term
BSM
 Definition
Business Service Management
Term
CAB
 Definition
Change Advisory Board
Term
CAB/EC
 Definition
Change Advisory Board / Emergency Committee
Term
CAPEX
 Definition
Capital Expenditure
Term
CCM
 Definition
Component Capacity Management
Term
CFIA
 Definition
Component Failure Impact Analysis
Term
CI
 Definition
Configuration Item
Term
CMDB
 Definition
Configuration Management Database
Term
CMIS
 Definition
Capacity Management Information System
Term
CMM
 Definition
Capability Maturity Model
Term
CMMI
 Definition
Capability Maturity Model Integration
Term
CMS
 Definition
Configuration Management System
Term
COTS
 Definition
Commercial off the Shelf
Term
CSF
 Definition
Critical Success Factor
Term
CSI
 Definition
Continual Service Improvement
Term
CSIP
 Definition
Continual Service Improvement Programme
Term
CSP
 Definition
Core Service Package
Term
CTI
 Definition
Computer Telephony Integration
Term
DIKW
 Definition
Data-to-Information-to-Knowledge-to-Wisdom
Term
eSCM-CL
 Definition
eSourcing Capability Model for Client Organizations
Term
eSCM-SP
 Definition
eSourcing Capability Model for Service Providers
Term
FMEA
 Definition
Failure Modes and Effects Analysis
Term
FTA
 Definition
Fault Tree Analysis
Term
IRR
 Definition
Internal Rate of Return
Term
ISG
 Definition
IT Steering Group
Term
ISM
 Definition
Information Security Management
Term
ISMS
 Definition
Information Security Management System
Term
ISO
 Definition
International Organization for Standardization
Term
ISP
 Definition
Internet Service Provider
Term
IT
 Definition
Information Technology
Term
ITSCM
 Definition
IT Service Continuity Management
Term
ITSM
 Definition
IT Service Management
Term
itSMF
 Definition
IT Service Management Forum
Term
IVR
 Definition
Interactive Voice Response
Term
KEDB
 Definition
Known Error Database
Term
KPI
 Definition
Key Performance Indicator
Term
LOS
 Definition
Line of Service
Term
MoR
 Definition
Management of Risk
Term
MTBF
 Definition
Mean Time Between Failures
Term
MTBSI
 Definition
Mean Time Between Service Incidents
Term
MTRS
 Definition
Mean Time to Restore Service
Term
MTTR
 Definition
Mean Time to Repair
Term
NPV
 Definition
Net Present Value
Term
OGC
 Definition
Office of Government Commerce
Term
OLA
 Definition
Operational Level Agreement
Term
OPEX
 Definition
Operational Expenditure
Term
OPSI
 Definition
Office of Public Sector Information
Term
PBA
 Definition
Pattern of Business Activity
Term
PFS
 Definition
Prerequisite for Success
Term
PIR
 Definition
Post Implementation Review
Term
PSA
 Definition
Projected Service Availability
Term
QA
 Definition
Quality Assurance
Term
QMS
 Definition
Quality Management System
Term
RCA
 Definition
Root Cause Analysis
Term
RFC
 Definition
Request for Change
Term
ROI
 Definition
Return on Investment
Term
RPO
 Definition
Recovery Point Objective
Term
RTO
 Definition
Recovery Time Objective
Term
SAC
 Definition
Service Acceptance Criteria
Term
SACM
 Definition
Service Asset and Configuration Management
Term
SCD
 Definition
Supplier and Contract Database
Term
SCM
 Definition
Service Capacity Management
Term
SFA
 Definition
Service Failure Analysis
Term
SIP
 Definition
Service Improvement Plan
Term
SKMS
 Definition
Service Knowledge Management System
Term
SLA
 Definition
Service Level Agreement
Term
SLM
 Definition
Service Level Management
Term
SLP
 Definition
Service Level Package
Term
SLR
 Definition
Service Level Requirement
Term
SMO
 Definition
Service Maintenance Objective
Term
SoC
 Definition
Separation of Concerns
Term
SOP
 Definition
Standard Operating Procedures
Term
SOR
 Definition
Statement of requirements
Term
SPI
 Definition
Service Provider Interface
Term
SPM
 Definition
Service Portfolio Management
Term
SPO
 Definition
Service Provisioning Optimization
Term
SPOF
 Definition
Single Point of Failure
Term
TCO
 Definition
Total Cost of Ownership
Term
TCU
 Definition
Total Cost of Utilization
Term
TO
 Definition
Technical Observation
Term
TOR
 Definition
Terms of Reference
Term
TQM
 Definition
Total Quality Management
Term
UC
 Definition
Underpinning Contract
Term
UP
 Definition
User Profile
Term
VBF
 Definition
Vital Business Function
Term
VOI
 Definition
Value on Investment
Term
WIP
 Definition
Work in Progress
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