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ITIL Service Categories
Jeff's ITIL cards
30
Internet/New Media
Professional
08/10/2011
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Cards

Term
Service Asset and Configuration Management (SACM)
 Definition
Service Transition
Term
Service Evaluation
 Definition
Continual Service Improvement
Term
Service Catalog Management
 Definition
Service Design
Term
Problem Management
 Definition
Service Operation
Term
IT Operations Management
 Definition
Service Operation
Term
Service Level Management
 Definition
Service Design
Term
Supplier Management
 Definition
Service Design
Term
IT Security Management
 Definition
Service Design
Term
IT Architecture Management
 Definition
Service Design
Term
Process Evaluation
 Definition
Continual Service Improvement
Term
Project Management
 Definition
Service Transition
Term
Financial Management
 Definition
Service Strategy
Term
Service Validation and Testing Management
 Definition
Service Transition
Term
Capacity Management
 Definition
Service Design
Term
IT Facilities Management
 Definition
Service Operation
Term
Access Management
 Definition
Service Operation
Term
Incident Management
 Definition
Service Operation
Term
Risk Management
 Definition
Service Design
Term
CSI Monitoring
 Definition
Continual Service Improvement
Term
Availability Management
 Definition
Service Design
Term
Request Management
 Definition
Service Operation
Term
Application Development and Customization Management
 Definition
Service Transition
Term
Release and Deployment Management
 Definition
Service Transition
Term
Change Management
 Definition
Service Transition
Term
Definition of CSI Initiatives - New Standard
 Definition
Continual Service Improvement
Term
Event Management
 Definition
Service Operation
Term
Knowledge Management
 Definition
Service Transition
Term
Compliance Management
 Definition
Service Design
Term
IT Service Continuity Management
 Definition
Service Design
Term
Demand Management
 Definition
Service Strategy
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