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ITIL for Dummies C1
Managing IT Services
4
Computer Science
Post-Graduate
05/16/2016
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Term
What is ITIL?
 Definition

1. A set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

 

2. It consists of Five books, which creates the core ITIL publications, and Complimentary Guidance.

 

3. It used to stand for Information Technology Infrastructure Technology but has spread to mean more.
Term

What are the benefits of public frameworks such as ITIL?

 

It's...

 Definition

(ASSI)

 

1. Adaptable

 

2. Scalable

 

3. Satisfies customers

 

4. It Improves efficiency
Term
What are the main elements in ITIL?
 Definition
1. The Service Lifecycle
2. Processes
3. Functions
4. Roles
Term
What are the stages of the ITIL Service Lifecycle?
 Definition
SDTOC (Service xxx) 1. Strategy 2. Design 3. Transition 4. Operation 5. Continual Service Improvement
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