Term
| ITIL value chain activity |
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Definition
| A step of the value chain that an organization takes in the creation of value. |
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Term
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Definition
| A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress. |
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Term
| knowledge management practice |
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Definition
| The practice of maintaining and improving the effective, efficient, and convenient use of information and knowledge across an organization. |
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Term
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Definition
| A problem that has been analyzed but has not been resolved. |
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Term
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Definition
| An approach that focuses on improving workflows by maximizing value through the elimination of waste. |
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Term
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Definition
| The full set of stages, transitions, and associated statuses in the life of a service, product, practice, or other entity. |
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Term
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Definition
| Refers to a service or other configuration item operating in the live environment. |
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Term
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Definition
| A controlled environment used in the delivery of IT services to service consumers. |
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Term
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Definition
| The ease with which a service or other entity can be repaired or modified. |
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Term
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Definition
| An incident with significant business impact, requiring an immediate coordinated resolution. |
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Term
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Definition
| Interrelated or interacting elements that establish policy and objectives and enable the achievement of those objectives. |
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Term
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Definition
| A measure of the reliability, efficiency and effectiveness of an organization, practice, or process. |
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Term
| measurement and reporting |
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Definition
| The practice of supporting good decision-making and continual improvement by decreasing levels of uncertainty. |
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Term
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Definition
| A measurement or calculation that is monitored or reported for management and improvement. |
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Term
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Definition
| A representation of a system, practice, process, service, or other entity that is used to understand and predict its behavior and relationships. |
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Term
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Definition
| The activity of creating, maintaining, and utilizing models. |
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Term
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Definition
| Repeated observation of a system, practice, process, service, or other entity to detect events and to ensure that the current status is known. |
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Term
| monitoring and event management practice |
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Definition
| The practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events. |
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Term
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Definition
| The value chain activity that ensures service components are available when and where they are needed, and that they meet agreed specifications. |
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Term
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Definition
| The routine running and management of an activity, product, service, or other configuration item. |
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