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ITIL 4 Foundation
ITIL 4 Foundation questions
4
Other
Not Applicable
07/23/2020
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Term
What is Service Management?
 Definition
A set of specialized organizational capabilities for enabling value to customers in the form of services.
Term
What is a Customer?
 Definition
A person who defines requirements for services and takes responsibility for outcomes from service consumption.
Term
What is a User?
 Definition
A person who uses services.
Term
What is a Sponsor?
 Definition
A person who authorizes the budget for service consumption.
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