Term
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Definition
| To align with all of the organization for identification and improvement of services, and efficient and effective mgmt. of products & services. |
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Term
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Definition
| TO MAKE NEW OR CHANGED SERVICES & FEATURES AVAILABLE FOR USE. |
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Term
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Definition
| To move new or changed processes/products/documentation/components to the LIVE environment |
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Term
| SERVICE CONFIGURATION MGMT |
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Definition
| To ensure accurate & reliable information about the configuration of services & the C. I's. that support them are available when and where needed. |
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Term
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Definition
| To systematically observe services (and service components) and record & report changes of state as identified as EVENTS. |
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Term
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Definition
| To plan and manage the FULL life cycle of all IT ASSETS. |
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Term
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Definition
| To insure services deliver agreed upon lives of AVAILABILITY to meet needs of customers & users. |
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Term
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Definition
| To establish & nurture the links between organization & IT stake holders at strategic & tactical levels |
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Term
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Definition
| To ensures availability & performance of a SERVICE is maintained at sufficient level IN THE EVENT OF DISASTER. |
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Term
| CAPACITY & PERFORMANCE MGMT |
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Definition
| To insures that services achieve agreed & expected performance satisfying current & future demand in a cost affective way. |
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Term
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Definition
| To capture demand for incident resolution and SERVICE REQUESTS / SPOC for service provider with all it's users. |
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Term
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Definition
| To support the agreed quality of a service by handling all pre-defined (user initiated) service requests, effectively and in a friendly manner. |
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Term
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Definition
| To reduce the likelihood and impact of incidents by identifying potential causes of incidents, and managing WORKAROUNDS & KNOWN ERRORS. |
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Term
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Definition
| To minimize the negative impacts of incidents by restoring normal services as quickly as possible WORK AROUNDS. |
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Term
| CHANGE ENABLEMENT (CONTROL) |
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Definition
| To maximize the number of successful IT changes by ensuring risks have been properly assessed, authorizing changes to proceed, and managing a CHANGE SCHEDULE. |
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Term
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Definition
| Set clear business based TARGETS for service performance so delivery of a service can be properly assessed and managed against these TARGETS |
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Term
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Definition
| Ensure organizations supplies & performance are managed appropriately to support the provision of seamless quality products & services. Closer collaborative relationships with key suppliers. |
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Term
| INFORMATION SECURITY MGMT |
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Definition
| To protect info needed by organization to conduct business (BAU)Understanding & managing risks to CIA. |
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