Term
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Definition
| the process of understanding and specifying in detail what the information system should accomplish |
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Definition
| the process of specifying in detail how the many components of the information system should be physically implemented |
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Definition
| a business professional who uses analysis and design techniques to solve business problems using information technology |
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Term
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Definition
a collection of interrelated components that fxn together to achieve some outcome |
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Term
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Definition
a collection of interrelated components that collect, process, store, and provide as output the information needed to complete business tasks |
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Definition
a system that is part of a larger system |
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Definition
a larger system that contains other systems |
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Definition
dividing a system into components based on subsystems that, in turn, are further divided into subsystems |
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Definition
the separtation between a system and its environment that inputs and outputs must cross |
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Definition
the separation between the automated part of a system and the manuel part of a system |
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Term
transaction processing systems (TPS) |
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Definition
information systems that capture and record information about the transactions that affect the organization |
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Term
management information systems (MIS) |
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Definition
information systems that take information captured by transaction processing systems and produce reports that mgmt needs for planning and control |
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Term
decision support and knowledge-based systems (DSS/KBS) |
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Definition
support systems that allow a user to explore the impact of available options or decisions or to automate routine decision making |
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Term
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Definition
highly integrated systems that support company-wide operations and data, often combining aspects of TPSs, MISs, and DSS/KBS |
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communication support systems |
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Definition
support systems that allow employees to communicate with each other and with customers and suppliers |
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Definition
support systems that help employees create and share documents, including reports, proposals, and memos |
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Term
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Definition
software products used to help develop analysis and design specifications and completed system components |
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Term
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Definition
strategies for completing specific system development activities |
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Term
business process reengineering |
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Definition
a technique that seeks to alter the nature of the work done in a business fxn, with the objective of radically improving performance |
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Term
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Definition
a process during which executives try to answer questions about the company such as where the business is now, where they want the business to be, and what they have to do to get there |
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information systems strategic plan |
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Definition
the plan defining the technology and applications that the information systems fxn needs to support the organization's strategic plan |
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application architecture plan |
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Definition
a description of the integrated information systems that the organization needs to carry out its business fxn |
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technology architecture plan |
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Definition
| a description of the hardware, software, and communication networks required to implement planned information systems |
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Term
enterprise resource planning (ERP) |
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Definition
a process in which an organization commits to using an integrated set of software packages for key information systems |
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Term
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Definition
a process that seamlessly integrates product development, product acquisition, manufactoring, and inventory mgmt |
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Term
customer relationship mgmt (CRM) |
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Definition
processses that support marketing, sales, and service operations involving direct and indirect customer interaction |
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