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Details

ISM 3011
ch8-11
44
Internet/New Media
Undergraduate 2
04/22/2010

Additional Internet/New Media Flashcards

 


 

Cards

Term
lean manufacturing
Definition
or production implementation is focused on getting the right things to the right place at the right time in the right quantity to achieve perfect work flow, while minimizing waste and being flesible and able to change. JIT is part of this
Term
JIT manufacturing model
Definition
the just-in-time inventory system is all about having the right material, at the right time, at the right place , and in the exact amount, without the safety net of inventory
Term
production management
Definition
activities performed by managers to help the company create goods
Term
operations management
Definition
managing core processes used to manufacture goods and services
Term
trasformation process
Definition
actual conversion of inputs to outputs
Term
value added
Definition
difference between cost of units and value price of outputs. Increase in value that occurs duing trasformation process
Term
decision support system (DSS)
Definition
models information to support managers and business professionals during the decision-making process
Term
executive infromation systems (EIS)
Definition
a specialized DSS that supports seniro level executives within the organization
Term
what-if-analysis
Definition
checks the impact of a change in an assumption on the proposed solution
Term
sensitivity analysis
Definition
the study of the impact that changes in one (or more) parts of the model have on other parts of the model
Term
drill down
Definition
enables users to get details, and details of details, inforamtion
Term
consolidations
Definition
involves the aggregation of information and features simple roll-ups to complex goupings of interrelated information
Term
strategic business units (SBUs)
Definition
consist of several standalone business
Term
strategic planning
Definition
focuses on long-range planning such as plant size, location, and type of process to be used
Term
materials requirement planning (MRP) systems
Definition
uses sales forecasts to make sure that needed parts and materials are available at the right time and place in a specific company
Term
tactical planning
Definition
focuses on producing good and services as efficiently as possible within the strategic plan
Term
global inventory managements systems
Definition
provides the ability to locate, track, and predict the movement of every ocomponent or material anywhere upstream or downstream in the supply chain
Term
operational planning and control (OP&C)
Definition
deals with the day-to-day procedures for perfroming work, including scheduling, inventory, and process management
Term
inventory management & control systems
Definition
provides conrol and visibility to the status of individual items maintained in inventory
Term
transportation planning system
Definition
tracks and analyzes the movement of materials and products to ensure the delivery of materials and finished goods at the right time, the right place, and the lowest cost
Term
distribution management system
Definition
coordinates the process of transporting materials from a manufacturer to distribution centers to the final customer
Term
supply chain management (SCM)
Definition
involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
Term
bullwhip effect
Definition
occurs when distorted prodcut demand information passes from one entity to the next throught the supply chain
Term
mand planning software
Definition
generates demand forecasts using statistical tools and forecasting techniques
Term
supply chain planning (SCP)software
Definition
uses advanced mathematical algorithms to improve the flow and efficiency fo the supply chain while reducing inventory
Term
supply chain execution (SCE) software
Definition
automates the different steps and statges of the supply chain
Term
customer relationship management (CRM)
Definition
managing all aspects of a customers' relationship with an organization to increase customer loyalty and retention and an organization's profitability
Term
operational CRM
Definition
supports traditional transactional processing for day to day front office operations or systems that deal directly with the customer
Term
salse force automation (SFA)
Definition
is a system that automatically tracks all of the steps in the sales process. AFA products focus on increasing cutomer satisfaction, building customer relationships, adn improving product sales by racking all sales information
Term
analytical CRM
Definition
supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customer
Term
supplier relationship management (SRM)
Definition
focucses on keeping suppliers satisfied by evalueating and categorizing suppliers from different projects, which optimizes supplier selection
Term
partner relationship management (PRM)
Definition
focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel
Term
employee relationship management (ERM)
Definition
provides employees with a subset of CRM applications available through a web browser
Term
business intelligence (BI)
Definition
refers to application and technologies that are used together, provide access to, and analyze data and information to support decison making efforts
Term
latency
Definition
reaction time, period of delay
Term
data latency
Definition
is the time duration to make data ready for analysis (the time for extracting, transforming, and cleansing the data), and loading the data into the database
Term
analysis latency
Definition
is the time from which data are made abailable to the time when analysis is complete
Term
decision latency
Definition
is the time it takes a human to comprehend the analytic result and determine an appropriate action
Term
data mining
Definition
is the process of analyzing data to extract information not offered by the raw data alone. Analyzing large amounts of data to discover hidden trends or patterns
Term
cluster analysis
Definition
is a technique used to divide an inforamtion set into mutually exclusive groups such that the members of each group are a close together as possible to one another and the different goups are as far apart as possible
Term
market basket analysis
Definition
analyzes such items as websites and checkout scanner information to detect customers' buying behavior and predict future behavior by identifying affinities among customers' choices of products and services
Term
statistical analysis
Definition
performs such functions as information correlations, distributions, calculations, and variance analysis
Term
forecasting
Definition
predictions made on the basis of time-series information
Term
time series information
Definition
is time-stamped information collected at a particular frequency
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