Most important service of Harrah’s Total Rewards program:

It provided a vast collection of high volume, real-time transaction data about its customers and their behaviors.

Harrah’s business needs or problems:

Competition

Low profits due to the downturn in the economy

Loyalty program

Harrah’s Solution?

Total Gold or Total Rewards, a customer loyalty program

False: 

BPM is an enterprise-wide strategy that helps to optimize local business performance.

, including financial and operational planning, consolidation and reporting, modeling, analysis, and monitoring of KPIs, linked to organizational strategy.

BPM helps organizations translate a unified set of objectives into 

__ is an enterprise-wide strategy that seeks to prevent organizations from optimizing local business at the expense of overall corporate performance.

An __ translates an organization’s strategic objectives and goals into a set of well-defined tactics and initiatives, resources requirements, and expected results for some future time period.

An operational plan is like a project plan that is designed to ensure that an organization’s __ is realized.

An effective performance measurement system should:

a.     Determine priorities and allocate resources based on those priorities.

b.     Align top-level strategic objectives and bottom-level initiatives.

c.      Identify opportunities in a timely fashion.

Good performance measures should:

·      Balance the needs of all stakeholders (shareholders, employees, partners, suppliers, etc.)

·      Start at the top and trickle down to the bottom.

·      Have targets that are based on research and reality rather than be arbitrary.

In the BPM cycle:

a.    a Plan stage had budgets, forecasts, models, initiatives, and targets.

b.     Strategize stage has values, goals, objectives, and incentives.

c.      Monitor/Analyze stage has performance dashboards, reports, and analytical tools.

d.     Act/Adjust stage must leaders interpret, collaborate, assess, and track?

__ is the best-known and most widely used performance system.

Balances scorecard has three non-financial objectives:

Customers, internal business process, and learning and growth.

__are visual displays used to chart progress against strategic and tactical goals and targets.

Sigma is a Greek alphabet letter used by statisticians to measure the __ in a process.

What is true about Six Sigma?

a.     Six Sigma is ordinarily utilized in manufacturing, service delivery, management, and other business activities that rely on eliminating defects, waste, and quality control problems.]

b.     Six Sigma is a performance management methodology aimed at reducing the number of defects in a business process to as close to zero defects per million opportunities (DPMO) as possible.

c.      DMAIC is utilized in Six-Sigma based data mining processes.

DMAIC is a__ business improvement model and NOT a __.

 closed-loop 

financial investment model.

A basic task in the strategic planning process is to __which is a standard __,__,__,and__ assessment of the company.

 conduct an environmental scan 

strengths, weaknesses, opportunities, and threats (SWOT)

Best practice organizations tend to utilize __, which begins the operational planning process by defining the alternative tactics and initiatives that can be used to reach a particular target.

An organization’s strategic objectives and key metrics should serve as __ for the allocation of an organization’s __ and __.

top-down drivers

tangible and intangible assets

__ case study describes the __ scorecard system that offers insights into the steps this company took to implement its __.

Expedia.com

Web-based KPI

performance measurement system

___case study was about a company which began using an ___from the vendor Oco, which takes all of the company’s data, builds and maintains a DW offsite, and ___that enable users to have information at their fingertips.

Casual Male Retail Group 

on-demand BI tool

creates a responsive, real-time reporting dashboards

___ case study was about using RFID technology to track sales and __.

Coca-Cola

customer taste preferences

Parts of the cybernetic system are 

An __ control system encourages__

effective diagnostic

 management by exception.

Starbucks Coffee should have used discovery-driven planning which __ to uncover problematic assumptions that otherwise remain unnoticed and unchallenged.

___ results indicate World-class companies closely align ___, enabling functional areas to contribute more effectively overall business goals.

Hackett’s benchmarking 

strategic and tactical plans

False: 

“Developing an effective BI application is no longer complex.”

Reasons why BI projects fail?

a.     Failure to recognize BI projects as enterprise-wide business initiatives and that they differ from typical stand-alone solutions.

b.     Lack of business sponsors with the ability to insure funding.

c.      Lack of qualified and available staff.

Major objectives for BI software integration include:

a.     Increasing the capabilities of the BI applications.

b.     Enabling real-time decision support.

c.      Enabling more powerful applications.

A multi-tiered application architecture consists of:

Web browser, Web server, application server, and database server.

One of the significant differences between Web 2.0 and the traditional Web is the

MySpace, Facebook, Wikipedia, and YouTube are examples of 

A primary reason why Facebook has expanded so rapidly is the __ which refers to the principle that ___.

network effect

more users means more value.

The intention of __ is to achieve a feeling of telepresence and participation from a distance.

Which is NOT an advantage of using Second Life for decision support?

Several factors keep virtual worlds from gaining widespread acceptance, such as:

Requires downloading of a plug-in.

Today, collaboration on decisions involves non-routine activities such as __ discovering, innovating, creating and leading teams, learning, and relating.

The difference between active and passive RFID tags is 

RFID tag data for products contain:

Manufacturer, product, and serial number.

__ has used __ to determine whether stores have stocked their shelves with particular items for a particular promotion.

Gillette 

RFID

The success of today’s highly volatile perishable supply chains depends on the 

Many devices in use by consumers and business people are constantly sending their 

A massive data source is emerging, along with the data mining technologies to make send of the location-based data, which is referred to as 

By analyzing and learning from these large-scale patterns of movement, Sense Networks (Citysense app) is now adapting this general technology to help consumers 

Strategic objective

is a broad statement or course of action

that prescribes targeted directions for an organization

Strategic goal 

is a quantification of an objective for a

designated period of time.

What are the operational and financial plans?  

a. What tactics and initiatives will be used to meet the

                           performance targets defined in the strategic plan?

               b.         What are the expected financial results of executing those

                           tactics and initiatives?

Tactic-centric

tactics/actions steps are developed that

meet the objectives listed in the strategic plan (operationally focused).  Best practice organizationstend to

utilize tactic-centric operational planning, and include

  alternative tactics and initiatives that can be used to reach a particular target.

(financially focused) Arrive at tactics that meet financial targets.