Term
| ISO Definition of Quality |
|
Definition
| The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs. |
|
|
Term
| PMBOK Definition of quality |
|
Definition
| The degree to which a set of inherent charactersitcs fufills requrements. |
|
|
Term
| Characteristics of good quality (5) |
|
Definition
-Having sound structural design so the product can withstand rough handling
-Being aesthetically appealing and not overwhelming to enviroments they occupy
-Functionally reliable without needing frequent repairs
-having a warranty to protect customers if a product malfunctions
-being produced ethically without polluting the environment or wasting resources |
|
|
Term
|
Definition
| The process, directed by upper mgmt, through which a company continuously tries to improve the quality of workmanship an products. |
|
|
Term
|
Definition
Quality: Sum of characteristics of a product that allow it to meet the demands or expectations of the project
Grade: Rank given to the product |
|
|
Term
| Joeseph Juran-5 attributes of fitness for use |
|
Definition
1. Qualtiy of Design:different grades
2. Quality of conformance: products that maintain specification tolerances
3. Availability: reliablity or products and maintenance
4. Safety: potential hazards of product use
5. field use: the way the prodcut will be used by the customer. |
|
|
Term
|
Definition
| Explains how the cost of doing things right saves money and companies should strive for 0 defects. |
|
|
Term
|
Definition
| Quality of a product starts from good management. |
|
|
Term
| Three Project Quality MGMT Processes |
|
Definition
1. Plan Quality
2. Perform Quality Assurance
3. Perform Quality Control |
|
|
Term
|
Definition
| Find out what quality expectations are and determine how to satisfy them. |
|
|
Term
| Quality improvement techniques (5) |
|
Definition
1. Cause and effect diagram
2. control charts
3. pareto diagram
4. statistical sampling
5. six sigma |
|
|
Term
| Cause and effect diagrams |
|
Definition
| Used to look backward at quality |
|
|
Term
|
Definition
| Graphical display of data that illustrates the results of a proecess over time. |
|
|
Term
|
Definition
| States whenever seven consecutive results are on one side of the mean, the results need to be examined for non-random problems |
|
|
Term
|
Definition
| 80/20 rule (80% of problems due to 20% of causes) |
|
|
Term
|
Definition
Simple Random Sampling-Totally Random
Stratified Random Sampling-Proportionally sampling a population
Multistage- Segmenting a population in stages
Systematic- Every Nth elecment is selected from population |
|
|
Term
|
Definition
uses DMAIC to improve processes
(Define measure analyze improve control) |
|
|
Term
|
Definition
|
|
Term
|
Definition
1. Use team approach
2. describe the problem
3. implement and verify short-term corrective actions
4. define and verify root causes
5. verify corrective actions
6. implement permanent corrective actions
7. prevent recurrence
8. congratulate your team! |
|
|
