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Interpersonal Communication Midterm
Key Terms
86
Communication
Undergraduate 3
09/28/2009

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Term
Ambiguity
Definition
The condition in which a message may be interpreted as having more than one meaning
Term
Asynchronous Communication
Definition
Communication that does not take place in real time. (ex. e-mail)
Term
Captology
Definition
The study of the persuasive power of computer communication.
Term
Channel
Definition
The vehicle or medium through which signals are sent; for example, the vocal-auditory channel.
Term
Choice Points
Definition
Moments when you have to make a choice as to who you communicate with, what you say & don't say, how you phrase what you are going to say, etc.
Term
Competence
Definition
In IPC, knowledge about communication and the ability to engage in communication effectively. "Language competence" is a speaker's ability to use the language; it is a knowledge of the elements and rules of language.
Term
Complementary Relationship
Definition
A relationship in which the behavior of one person serves as the stimulus for the complementary behavior of the other; in complementary relationships, behavioral differences are maximized.
Term
Content Dimension
Definition
One aspect to which messages may refer: the world external to both the speaker and listener
Term
Relationship Dimension
Definition
One aspect to which messages may refer: the connections existing between the individuals who are interacting.
Term
Context
Definition
The physical, psychological, social, and temporal environment in which communication takes place
Term
Decoder
Definition
In human communication the decoder is the auditory mechinism that takes a message in one form and translates it into another from which meaning can be formulated. In electronic communication the decoder is the telephone ear piece, for example.
Term
Encoder
Definition
The speaking mechanism that takes a message in one from and translates it into another. In electronic communication it is, for example, the telephone mouthpiece.
Term
Encoding-Decoding
Definition
The process by which messages are sent, recieved, processed, and understoon in communication. Encoding is the act of producing messages (speech or text) and decoding is the act of understanding messages (listening or reading).
Term
Ethics
Definition
The branch of philosophy that deals with the rightness or wrongness of actions; the study of moral values; in communication, the morality of message behavior.
Term
Feedback
Definition
Information that is given back to the source. It may come form the source's own messages (when you hear what you're saying) or from the recievers in forms like applause, yawning, puzzled looks, etc.
Term
Feedforward
Definition
Information that is sent before a regular message, telling the listener somehting about what is to follow; a message that is prefatory to a more central message.
Term
Inevitability
Definition
A principle of communication holding that communication cannot be avoided; all behavior in an interactional setting is communication.
Term
Interpersonal Communication
Definition
Communication between 2 persons or among a small group of persons, as distinguished from public or mass communication; communication of a personal nature, or communication between or among connected persons or those involved in a close relationship
Term
Irreversibility
Definition
A principle of communication holding that communication cannot be reversed; once something has been communicated, it cannot be uncommunicated.
Term
Message
Definition
A signal or combination of signals that serves as a stimulus for a reciever
Term
Metamessage
Definition
A message that makes reference to another message. (Ex. "Did I make myself clear?", "That's a lie", they refere to other messages)
Term
Mindfulness
Definition
A state of relative awareness. You are aware of the logic and rationality of your behaviors and the logical connections existing among elements.
Term
Mindlessness
Definition
A state of relative awareness in which you are unaware of logic and rationality in your behaviors or in the connections existing among elements.
Term
Noise
Definition
Anything that interferes with your recieving a message as the source intended the message to be recieved. Noise is present in communication to the extent that the message recieved is not the message sent.
Term
Punctuation
Definition
The breaking up of continuous communiction sequences into short sequences with identifiable beginnings and endings or stimuli and responses.
Term
Relationship dimension
Definition
The dimension of messages that comments on the relationship between the speakers rather than on matters external to them.
Term
Source-reciever
Definition

Source--formulates and sends messages

Reciever--percieves and comprehends messages

Term
Symmetrical relationship
Definition
A relationship between two or more persons in which on person's behavior serves as a stimulus for the same type of behavior in the other persons; one person being pissed off pisses someone else off
Term
Synchronous communication
Definition
Communication occurs at the same time, in real time. An example is IMing.
Term
Theory
Definition
A general statement or principle applicable to various related phenomena.
Term
Transactional perspective
Definition
A point of view that sees communication as an ongoing process in which all elements are interdependent and influence one another.
Term
Unrepeatability
Definition
A characteristic of communication referring to the fact that all cominication acts are unique and can never be repeated exactly.
Term
Acculturation
Definition
the process by which your culture is modified or changed through contact or exposure to another culture
Term
Collectivist culture
Definition
Term
culture
Definition
the relatively specialized elements of the lifestyle of a group of people that are passed on from one generation to the next through communication, not through genes
Term
enculturation
Definition
The process by which culture is transmitted from one generation to another
Term
ethnic identity
Definition
A commitment to the beliefs and philosophy f your culture, the degree to which you identify with your cultural group
Term
ethnocentrism
Definition
The tendency to see others and their behaviors through our own cultural filters, often as distortions of our own behaviors; the tendency to evaluate the values and beliefs of our own culture more positively than those of other cultures
Term
high context cultures
Definition
A culture in which much of the information in communication messages is left implied; it's "understood". Meaning is considered to be in the context or in the person rather than explicitly coded in the verbal messages. Collectivist cultures are usually high context.
Term
individualist orientation
Definition
a cultural orientation that gives greater importance to the individual's rather than to the groups goals and preferences
Term
individualist culture
Definition
Term
intercultural communications
Definition
communication that takes place between persons of different cultures or between persons who have different cultural beliefs, values, or ways of behaving.
Term
low ambiguity tolerance
Definition
Characteristic of cultures that are uncomfortable with ambiguity, do much to avoid uncertainty, and have a great deal of anxiety about not knowing what will happen next.
Term
masculine cultures
Definition
A culture in which men are viewed as assertive, oriented to material success, and strong; women on the other hand are viewed as modest, focused on the quality of life, and tender. They emphasize success and socialize their people to be assertive, ambitious, and competitive.
Term
power distances
Definition
A characteristic of culture referring to the degree to which there are power differences among the members in high power-distance cultures there is a great distance between those in authority and the regular citizenry; power is concentrated in the hands of a few. In low-power distance cultures power is more evenly distributed throughout the population
Term
stereotype
Definition
In communication, a fixed impression of a group of people through which we then percieve specific individuals; stereotypes are most often negative but may also be positive.
Term
affirmation
Definition
the communication of support and approval
Term
attribution
Definition
The process of assigning causation or motivation to a person's behavior
Term
cultural sensitivity
Definition
An attitude and way of behaving in which you're aware of, have respect for, and acknowledge cultural differences
Term
fundamental attribution error
Definition
In attributions of causality, the tendency to overvalue and give too much weight to the contribution of internal factors (a person's personality) and to undervalue and give too little weight to the contribution of external factors (the situation the person is in or the surrounding events).
Term
implicit personality theory
Definition
A theory of personality, complete with rules about what characteristics go with what other characteristics, that you maintain and through which you percieve others
Term
impression formation
Definition
The process by which you percieve another person and ultimately come to some kind of evaluation or interpretation of this person
Term
impression management
Definition
The process you go through to communicate the impression you want the other person to have of you; some writers use the term self-presentation or identity management
Term
interpretation-evaluation
Definition
Term
memory
Definition
Term
other-orientation
Definition
A quality of interpersonal effectiveness involving attentiveness, interest, and concern for the other person
Term
overattribution
Definition
The tendency to attribute a great deal or even everything about a person does to one or two characteristics
Term
perception
Definition
The process by which you become aware of objects, events, and people through your senses
Term
primacy-recency
Definition
Phenomenon in interersonal perception whereby we give more importance to that which occurs first (primacy) or to that which occurs last or most recently (recency).
Term
recall
Definition
Term
rules
Definition
A theory that describes relationships with interactions governed by a series of rules that couples agree to follow. When the rules are followed, a relationship is maintained; when they are broken, the relationship experiences difficulty.
Term
schema
Definition
Term
schemata
Definition
Ways of organizing perceptions; mental templates or structures that helo you organize the millions of items of information you come in contact with every day as well as those you already have in memory. (ex. general ideas about people, about yourself, and about social roles)
Term
script
Definition
A type of schema; an organized body of information about some action, event, or procedure. A script is a general idea of how some event should play out or unfold, of the rules governing the events and their sequence.
Term
self-awareness
Definition
The degree to which you know yourself
Term
self-destructive beliefs
Definition
Beliefs that create problems, often beliefs that are unrealistic and set goals that are impossible to achieve
Term
self-esteem
Definition
The value you place on yourself; your self-evaluation. Usually refers to the positive value people place on themselves.
Term
self-fufilling prophecy
Definition
Situation in which you make a prediction or prophecy and by making it cause it to come true. (ex. expecting a person to be hostile you act in a hostile mannor to them which causes them to have a hostile reaction to you)
Term
self-serving bias
Definition
A bias that operates in the self-attribution process, leading people to take credit for the positive consequences and to deny responsibility for the negative consequences of their behaviors.
Term
active listening
Definition
The process by which a listener expresses his or her understanding of the speaker's total message, including the verbal and nonverbal communication, the thoughts, and the feelings
Term
display rules
Definition
Rules or customs (of a culture or organization) that governs what is and what is not permissible emotional communication
Term
empathetic and objective listening
Definition
Term
evaluating
Definition
Judging or placing a value on some person, object, or event; a stage in listening that involves thinking critically about and judging the message
Term
listening
Definition
An active process of recieving aural stimuli consisting of five stages: recieving, understanding, rememberingm evaluating, and responding.
Term
long-term memory
Definition
Memory that is unlimited in storage capacity and that holds information for long periods of time
Term
nonjudgemental and critical listening
Definition
Term
recieving
Definition
A stage in listening involving the hearing of and attending to the message
Term
remembering
Definition
A stage in listening reffering to the retention of what you hear
Term
responding
Definition
A stage in listening in which the listener answers or gives feedback to the speaker
Term
short-term memory
Definition
Memory that is very limited in capacity; contains information that is quickly lost if it is not passed on to long-term memory
Term
surface and depth listening
Definition
Term
understanding
Definition
A stage in listening involving deciphering meaning from the message you hear
Term
collectivist orientation
Definition
A cultural orientation in which the groups goals rather than the individuals are given greater importance and in which, for example, benevolence, tradition, and conformity are given special emphasis.
Term
feminine cultures
Definition
A culture in which both men and women are encouraged to be modest, oriented to maintaining the quality of life, and tender. They emphasize the quality of life and so socialize their people to be modest and to emphasize close interpersonal relationships.
Term
inactive listening
Definition
Term
stages of listening
Definition
recieving, understanding, remembering, evaluationg, and responding
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