Term
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Definition
| Process of expressing feelings, asking for legitimate changes, and giving and receiving honest feedback. |
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Term
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Definition
| Sources by which leaders gain and extend their influence over others; these bases include personal, legitimate, expert, reward, and coercive power. |
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Definition
| Capacity to punish other people (or to create the perceived threat to do so) so as the influence them. |
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Term
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Definition
| Strokes offered to employees if they perform correctly or avoid problems. |
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Term
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Definition
| Disagreement over the goals to attain or the methods to be used to accomplish them. |
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Term
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Definition
| Facing a conflict directly and working through it to a mutually satisfactory resolution. Also known as problem solving or integrating. |
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Definition
| Power that arises from a person’s knowledge of and information about a complex situation. |
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Term
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Definition
| Ability to protect one’s self-image while intentionally affecting another’s assessment of oneself. |
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Term
| Interpersonal Facilitation |
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Definition
| The capacity to focus on others’ personal needs, sensitivities, and idiosyncrasies and then work to keep conflict under control and collaboration high among team members. |
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Term
| Interpersonal orientation |
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Definition
| The dominant way of treating people that a person believes in and displays. |
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Term
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Definition
| Power that is delegated legitimately form higher-established authorities to others. |
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Term
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Definition
| A message in which an individual sends or (receives) a combination of both positive and negative messages; it is thus often unclear what the overall intent was meant to be. |
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Term
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Definition
| Recognition provided that hurts physically or emotionally when received and detracts from other’s sense of well-being. |
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Term
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Definition
| Principle that two people in a continuing relationship feel a strong obligation to repay their social debts to one another. |
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Term
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Definition
| Use of behaviors that enhance or protect a person’s influence and self-interest. |
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Term
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Definition
| Ability of leaders to develop followers from the strength of their own personalities. |
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Term
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Definition
| Recognition provided that feels good when received and contributes to another’s sense of well-being. |
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Term
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Definition
| Ability to influence other people and event. |
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Term
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Definition
| Capacity to control and administer items that are valued by other people so as to influence them. |
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Term
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Definition
| Persons who are concerned about their impression on others, sensitive to interpersonal cues and adept at responding to signals they receive. |
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Term
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Definition
| Performing any act of recognition for another person. |
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Term
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Definition
| Capacity to depend on another’s word and actions. |
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Term
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Definition
| Strokes presented without any connection to behavior. |
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Term
| Win-win outcome of conflict |
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Definition
| Outcome in which both parties perceive that they are in a better position that they were before a conflict began. |
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Term
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Definition
| The failure of employees to exhibit concern and regard for others or-worse yet- one of many acts of disrespect shown toward each other on the job. |
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