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Examples of Diversity within U.S. Businesses |
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Employees born outside of the U.S. - Great Southern Bank (Bi-lingual, translated brochures) |
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3 international business issues |
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1. Priorities 2. Etiquette 3. Communication and Operations style |
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Task: Get it done NOW, work together simply to make a profit (U.S.) Relationship: Become friends, going to be working together, understanding, task can wait (Middle east)
Quality: Artistic/valuable/long term Efficiency: Out fastest, sell(India) cheapest, quality is second (U.S.) |
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1. Initial contacts 2. Greetings behavior 3. Personal Appearance 4. Gifts |
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Personal connections before calling (No-cold calling) No meeting on holidays in different cultures |
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Kiss on the cheek? Bow? Shake hands? RESEARCH THIS BEFORE. how should people be addressed? |
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Business dress, Business casual, formal dress, conservative for women? Women allowed? |
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Should you bring a gift? Whats appropriate? how do you present it? No clocks in Japan, no flowers in Mexico |
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Informational, Interactions, perceived as incompetent if you ask for opinion, high authority |
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Confusion, not direct or straightforward, save/preserve face, contracts are binding documents - insulting if asked to sign one |
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Temporary feelings of disorientation upon entering a new culture - identity crisis, home sickness |
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anthropology: One way to understand culture shock (honeymoon --> hostility --> adjustment --> Recovery) |
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Everything is exciting and wonderful and new |
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Annoyed, confused, upset, feeling negative and homesick |
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Making small changes in attitude, things are getting a little bit better, "coping" |
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New perspective on the country, new ways to experience the culture, feeling good |
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The idea that a person experiences the same stages of the U-curve when returning home (Honeymoon, hostility, adjustment, recovery) |
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4 host responses to tourists |
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1. Resistance2. Retreatism 3. Boundary Maintenance 4. Revitalization and Adoption |
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Avoid tourists and stay away |
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Giving false directions, pretending not to speak the same language, violence, push against tourists |
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Find a way to keep some time/places/ceremonies away from the tourists |
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Revitalization and Adoption |
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accept/embrace tourists; sense of pride for country, good for us theory |
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Three Communication challenges caused by differences in... |
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1. Language 2. Religious beliefs 3. Culturally accepted treatment |
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1. Professional translators 2. No translators 3. Child translator (Sensitive, no vocab) 4. Knowing very little of anothers language |
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- Family may believe in praying before surgery - Could be morally wrong to not have a visitor present - Not believing in blood transfusions or other life saving treatments |
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2 historical barriers to health care |
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1. Tuskegee experiment example: syphillis, lied to patients, given placebos for years, challenged the ethics of medicine and doctors 2: AIDS example: Cells taken without family's knowledge after Henrietta's death, doctor's made millions, family received nothing, African American's don't trust doctors |
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4 Physicians approaches to communication |
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1. Strict Paternalism 2. Benevolent Deception 3. Contractual honesty 4. Unmitigated honesty |
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Completely up to the doctor to disclose information, able to lie to the patient if the doctor decides not to tell them, leads to misinformation and denial of disease |
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(No misinformation but not the whole story) Withholds certain details, shares part of the disease or problem honestly but doesn't give details on the disease |
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patient has control on what they want to me told "tell me the diagnosis but no the length of time to live" |
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Tell patient everything, even if the patient doesn't want to know everything. |
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benefits and challenges of studying abroad |
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- Cultural norms don't allow all students to participate in study abroad - Learn more in the actual country than they ever could in the classroom |
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Eurocentric/Approach to Education |
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Course material that focuses on European or western view of history in our state |
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Afrocentric Approach to education |
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centers on the African, rather than the european experience and exposes African American students to an entirely different view of the world and their place in it |
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demographic profiles of students important, must have a specific number of diverse individuals |
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policies that disadvantage white males students because of affirmative action admissions decisions |
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