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Intercultural Final
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36
Architecture
7th Grade
05/11/2014

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Cards

Term
Examples of Diversity within U.S. Businesses
Definition
Employees born outside of the U.S.
- Great Southern Bank (Bi-lingual, translated brochures)
Term
3 international business issues
Definition
1. Priorities
2. Etiquette
3. Communication and Operations style
Term
Priorities
Definition
Task: Get it done NOW, work together simply to make a profit (U.S.)
Relationship: Become friends, going to be working together, understanding, task can wait (Middle east)

Quality: Artistic/valuable/long term
Efficiency: Out fastest, sell(India) cheapest, quality is second (U.S.)
Term
4 types of etiquette
Definition
1. Initial contacts
2. Greetings behavior
3. Personal Appearance
4. Gifts
Term
Initial contacts
Definition
Personal connections before calling (No-cold calling)
No meeting on holidays in different cultures
Term
Greetings behaviors
Definition
Kiss on the cheek? Bow? Shake hands? RESEARCH THIS BEFORE. how should people be addressed?
Term
Personal appearance
Definition
Business dress, Business casual, formal dress, conservative for women? Women allowed?
Term
Gifts
Definition
Should you bring a gift? Whats appropriate? how do you present it? No clocks in Japan, no flowers in Mexico
Term
Management
Definition
Informational, Interactions, perceived as incompetent if you ask for opinion, high authority
Term
Negotiations
Definition
Confusion, not direct or straightforward, save/preserve face, contracts are binding documents - insulting if asked to sign one
Term
Culture Shock
Definition
Temporary feelings of disorientation upon entering a new culture - identity crisis, home sickness
Term
U-curve theory
Definition
anthropology: One way to understand culture shock (honeymoon --> hostility --> adjustment --> Recovery)
Term
Honeymoon
Definition
Everything is exciting and wonderful and new
Term
Hostility
Definition
Annoyed, confused, upset, feeling negative and homesick
Term
Adjustment
Definition
Making small changes in attitude, things are getting a little bit better, "coping"
Term
Recovery
Definition
New perspective on the country, new ways to experience the culture, feeling good
Term
Re-entry shock/W-Curve
Definition
The idea that a person experiences the same stages of the U-curve when returning home (Honeymoon, hostility, adjustment, recovery)
Term
4 host responses to tourists
Definition
1. Resistance2. Retreatism 3. Boundary Maintenance 4. Revitalization and Adoption
Term
Retreatism
Definition
Avoid tourists and stay away
Term
Resistance
Definition
Giving false directions, pretending not to speak the same language, violence, push against tourists
Term
Boundary maintenance
Definition
Find a way to keep some time/places/ceremonies away from the tourists
Term
Revitalization and Adoption
Definition
accept/embrace tourists; sense of pride for country, good for us theory
Term
Three Communication challenges caused by differences in...
Definition
1. Language
2. Religious beliefs
3. Culturally accepted treatment
Term
Language (4)
Definition
1. Professional translators
2. No translators
3. Child translator (Sensitive, no vocab)
4. Knowing very little of anothers language
Term
Religious beliefs
Definition
- Family may believe in praying before surgery
- Could be morally wrong to not have a visitor present
- Not believing in blood transfusions or other life saving treatments
Term
2 historical barriers to health care
Definition
1. Tuskegee experiment example: syphillis, lied to patients, given placebos for years, challenged the ethics of medicine and doctors
2: AIDS example: Cells taken without family's knowledge after Henrietta's death, doctor's made millions, family received nothing, African American's don't trust doctors
Term
4 Physicians approaches to communication
Definition
1. Strict Paternalism
2. Benevolent Deception
3. Contractual honesty
4. Unmitigated honesty
Term
Strict paternalism
Definition
Completely up to the doctor to disclose information, able to lie to the patient if the doctor decides not to tell them, leads to misinformation and denial of disease
Term
Benevolent Deception
Definition
(No misinformation but not the whole story) Withholds certain details, shares part of the disease or problem honestly but doesn't give details on the disease
Term
Contractual honesty
Definition
patient has control on what they want to me told "tell me the diagnosis but no the length of time to live"
Term
Unmitigated honesty
Definition
Tell patient everything, even if the patient doesn't want to know everything.
Term
benefits and challenges of studying abroad
Definition
- Cultural norms don't allow all students to participate in study abroad
- Learn more in the actual country than they ever could in the classroom
Term
Eurocentric/Approach to Education
Definition
Course material that focuses on European or western view of history in our state
Term
Afrocentric Approach to education
Definition
centers on the African, rather than the european experience and exposes African American students to an entirely different view of the world and their place in it
Term
Affirmative action
Definition
demographic profiles of students important, must have a specific number of diverse individuals
Term
Reverse discrimination
Definition
policies that disadvantage white males students because of affirmative action admissions decisions
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