Term
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Definition
| plan, organize, direct, control, evaluate |
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Term
| Fx of planning as a fx of management |
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Definition
| create objectives for direction, develop policies as guides for activity, procedures for daily operations |
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Term
| Short range/operational planning time frame |
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Definition
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Term
| Operating budget time frame is anywhere from |
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Definition
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Term
| long range planning time frame |
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Definition
| up to a 5 year cycle, requires a mission statement of long range vision |
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Term
| strategic planning concentrates on |
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Definition
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Term
| A ___ analysis may be conducted as part of strategic planning. |
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Definition
| SWOT (strengths, weaknesses, opportunities, threats) |
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Term
| Fx of organizing as a fx of management |
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Definition
| divides tasks into positions, establish relationships between management, create organizational chart |
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Term
| What does an organizational chart NOT show? |
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Definition
| degree of authority at each level, or informal relationships |
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Term
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Definition
| shows command relationship from top to lowest level. begins with one person and extends downward |
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Term
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Definition
| # of individuals or departments under the direction of one individual |
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| Concentric model of organization (circular) |
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Definition
| fxs are centered around individuals, not above or below them. Eliminates above/below concepts w/ personnel relationships |
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Term
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Definition
| a measure of productivity defined as the amount of all food sales divided by the avg cost of a typical (prototype) meal. |
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Term
| Work day schedules usually look like |
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Definition
| 8 hour work day + 30 min lunch and 1 or 2 15 min breaks |
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Term
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Definition
| Dividing total number of working hours by the normal workload hours of one employee. |
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Term
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Definition
| Min # employees needed to staff the facility (COUNTS PRODUCTIVE HOURS - hours actually worked) includes full and part time |
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Term
| Adjusted FTE also takes into account |
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Definition
| benefit days and days off |
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Term
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Definition
| total number of hours the department works in a day / 8 hour normal workload |
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Definition
| total number of hours the department works in a week / 40 hour normal workload |
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Term
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Definition
| total number of hours the department works in a year / 2080 hour year workload |
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Term
| ___ relief workers are necessary for every day coverage of full time positions. |
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Definition
| 1.55. If you have 20 full time positions, 20 x1.55 = 11 relief employees needed. Total # employees needed is 31. |
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Term
| A relief worker can cover the "days off" for a full time employee for how many full time employees per week? |
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Definition
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Term
| Improving motion economy reduces |
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Definition
| motions and time required |
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Term
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Definition
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Term
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Definition
| Steps involved in process using symbols |
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Definition
| efficiency of equipment placement, studies work motions, shows number of movements between pieces of equipment |
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Term
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Definition
| measures efficiency and provides data to enhance decision making regarding resource allocation |
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Term
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Definition
| The efficiency with which a product or service activity converts inputs into outputs, expressed as a ratio |
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Term
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Definition
| labor, money, materials, energy, facilities |
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Term
| Outputs (units of service) |
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Definition
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Term
| Examples of productivity ratios |
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Definition
| labor mins worked per day, trays per minute, consults per labor hour |
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Term
| Meals per labor hour calculation |
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Definition
| # meals produced / # hours worked |
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Term
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Definition
| time sequencing of events r/t producing a meal, employee assignments and menu items needed, quantity to prepare and the timing of prep |
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Term
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Definition
| uses # of NEW employees at end of period. (# employees terminated/replaced)/total # positions. if 18/80 were terminated/replaced, turnover rate is 22.5%. |
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Term
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Definition
| the distribution of work to qualified people. Barriers - manager's reluctance to delegate |
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Term
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Definition
| Words not mutually understood, poor voice quality, illegible handwriting |
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Term
| Downward forms of communication might look like |
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Definition
| procedure manuals, policy statements |
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Term
| Upward forms of communication might include |
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Definition
| an "open door" policy, suggestion boxes, grievance procedures |
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Term
| Function of diagonal communication |
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Definition
| minimizes time and effort expended in organizations |
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Term
| Maslow's Hierarchy of needs |
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Definition
| Bottom needs must be met before upper needs can be met. survival, safety, social, self esteem, self realization/actualization |
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Term
| Herzberg's 2-factor theory, factor 1 |
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Definition
| maintenance factors that do not produce motivation but CAN prevent it from occurring: fair wages, insurance, retirement benefits, supervision, scheduling, working conditions, job relationships |
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Term
| Herzberg's 2-factor theory, factor 2 |
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Definition
| motivators. (job enrichment) achievement, personal accomplishment, recognition, responsibility, participation in decision making, opportunity for growth and advancement |
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Term
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Definition
| Suggests people have 3 needs: achieve, power, affiliation. |
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Term
| People with the "McClelland's Achievement" achievement need gravitate towards ___ jobs. |
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Definition
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Term
| People with the "McClelland's Achievement" power need seek and enjoy |
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Definition
| confrontation and competition. |
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Term
| People with the "McClelland's Achievement" affiliation need desire |
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Definition
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Term
| MacGregor motivational theory |
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Definition
| the attitude of the manager toward employees has an impact on job performance |
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Term
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Definition
| people inherently dislike work and will avoid it if possible, needing authoritatian work centered environment controlled/directed through manager, motivation through fear. negative, autocratic |
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Term
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Definition
| Work is as natural as play or rest, management should arrange conditions so workers can achieve goals by directing their own efforts. Positive, participative |
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Term
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Definition
| if you involve people in the process, they become more productive. placebo effect of special attention improves behavior. |
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Term
| Expectancy Theory by Beer and Vroom |
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Definition
| Rewards are motivators only in certain circumstances - employees have to believe effective performance will lead to the reward and that it is desirable |
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Term
| Path-goal theory by evans, house |
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Definition
| Focuses on leader's effect on employee's motivation to perform |
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Term
| Most controlling leadership style |
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Definition
| autocratic - demands obedience |
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Term
| Least controlling leadership style |
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Definition
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Term
| Leadership styles in order of control |
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Definition
| autocratic, consultative, bureaucratic, participative, laissez-faire |
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Term
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Definition
| asks for input, but makes final decision alone |
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Term
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Definition
| by the book, follows procedures to the letter |
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Term
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Definition
| employees participate in decision making by using a small group who meets regularly to identify and solve problems. |
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Term
| Leadership grid by blake, mouton, and mcCanse |
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Definition
| plot's leader's concern for employees vs employees concern for production on a scale of 1(least) to 9 |
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Term
| Likert theory of management |
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Definition
| four basic systems of organizational leadership, 2 are job-centered and 2 are employee-centered |
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Term
| Likert theory of management - job-centered ones |
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Definition
exploitative, autocratic - job centered
benevolent, autocratic - job centered |
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Term
| Likert theory of management - employee centered |
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Definition
| consultative and participative are employee centered |
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Term
| Most effective Likert theory of management |
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Definition
| participative - employee centered |
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Term
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Definition
| promote someone to a level of incompetence? |
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Term
| traditional main responsibility of management |
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Definition
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Term
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Definition
| authority and responsibility flow in a direct line vertically from the highest to lowest echelons |
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Term
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Definition
| each employee is only accountable to 1 superior |
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Term
| Employee decision making is essential in what theory of management? |
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Definition
| human relations (behavioral) theory |
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Term
| human relations (behavioral) theory improves |
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Definition
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Term
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Definition
| the value of the company is the people. Everyone who will be affected by the decision is involved in making the decision (consensus) |
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Term
| Everyone who will be affected by the decision is involved in making the decision (consensus) |
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Definition
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Term
| contingency or situation (fiedler) leadership theory of management |
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Definition
| management must decide which technique works in each situation; responds to external environment. Most favorable situation: task-oriented, with a well liked leader, directing a well defined job. |
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Term
| Scientific management (taylor) |
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Definition
| work-centered, workers need to work at fastest pace at max efficiency; job structured to minimize motivation needed by supervisor and to allow for the best way of performing tasks focusing on physical aspects of the job |
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Term
| Management by Objectives (MBO) (drucker) |
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Definition
| democratic management providing control from within, establish performance goals WITH employees; participative leadership |
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Term
| transactional vs transformational leadership |
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Definition
| how leaders and followers influence each other |
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Term
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Definition
| clarifies roles and responsibilities,uses rewards and punishments to achieve goals |
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Term
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Definition
| agent of change. inspires followers to become motivated to work towards organizational goals rather than personal gain; builds on an extends transactional leadership. cultivation of employee acceptance of the group mission |
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Term
| this type of leader causes low staff turnover, increased morale, and increased team spirit |
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Definition
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Term
| Organizational change theory |
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Definition
| managers serve as catalysts for change |
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Term
| steps of controlling/evaluating |
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Definition
| 1) establish quantitative/qualitative standards 2) measure performance 3) compare to standard 4) take corrective action |
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Term
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Definition
| understanding of and proficiency in a specific kind of activity; most important at lower levels of management |
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Term
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Definition
| ability to effectively as a group member. IMPERATIVE at lower levels of management |
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Term
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Definition
| ability to see the organization as a whole, importance increases at higher ranks of management |
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Term
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Definition
| information monitorer/disseminator, spokesman |
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Term
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Definition
| way more structured and controlled than an ordinary brainstorming group. horseshoe set up w/ silent generation of ideas which are ranked and voted on |
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Term
| Cause and effect fish diagram |
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Definition
causes --> event --> effects.
used for problem solving |
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Term
| Pareto charts illustrate the ______ of problems. |
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Definition
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Term
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Definition
| 80% of a given outcome results from 20% of the inputs (80% of sales are from 20% of the customers) |
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Term
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Definition
| Balances the cost of having waiting lines with the cost of preventing waiting lines through increased service |
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Term
| Best ways for management to resolve conflict? |
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Definition
| Majority vote, integrative problem solving |
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Term
| Worst ways for management to resolve conflict? |
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Definition
| dominance and suppression, compromise (solution will just be what both parties can live with, not necessarily the best option) |
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Term
| Power is the ability to exert ___. |
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Definition
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Term
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Definition
| ability to reward/punish(coercive power) behavior, power acknowledged bc of rank (positional, legitimate), expert power (belief that influencer has expert knowledge), referent power of personality and charisma |
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Term
| What are not regulations, but may be used to determine competency? |
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Definition
| Standards of practice/professional performance. there are generalist, specialty, and advanced levels |
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Term
| SOP - Standard of practice (in nutrition care) |
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Definition
| describes in general terms a competent level of nutrition care practice as shown by the NCP. |
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Term
| SOPP - Standard of professional practice |
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Definition
| describes a competent level of behavior in the professional role (6 domains of professionalism) |
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Term
| The FTC, the Federal Trade Commission, regulates |
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Definition
| content of food ads, enforces truth in labeling, challenges pdt claims when crosses state lines |
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Term
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Definition
| safety of some domestic and imported food pdts |
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Term
| this lists changes in USDA food programs |
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Definition
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