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Information Systems Exam 3
Chapters 11 and 12
9
Business
Undergraduate 3
11/27/2009

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Term
Decision-making phase
Definition
the first part of problem solving, including three stages: intelligence, design and choice.
Term
Intelligence stage
Definition
the first stage of decision making, in which potential problems or opportunities are identified and defined
Term
Design stage
Definition
the second stage of decision making, in which alternative solutions to the problem are developed.
Term
Choice stage
Definition
the third stage of decision making, which requires selecting a course of action.
Term
Problem solving
Definition
a process that goes beyond decision making to include the implementation stage.
Term
Implementation stage
Definition
a stage of problem solving in which a solution is put into effect.
Term
Monitoring stage
Definition
the final stage of the problem solving process, in which decision makers evaluate the implementation.
Term
Programmed decision
Definition
decision made using a rule, procedure, or quantitative method
Term
Nonprogrammed decision
Definition
that deals with unusual or exceptional situations.
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