Term
| Business Processing Reengineering (BPR) |
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Definition
| - the critical analysis and radical redesign of existing business processes to achieve breakthrough imporvements in business performance measures such as shortened cycle time, reduced defect rate, higher customer satisfaction, etc... |
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Term
| What are the 4 parts of the change management feasibility survey, and what are their objectives? |
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Definition
1. Assessing the scope of change - whether scope of the project is doable or whenter the organization is trying to change too much at one time
2. Assessing the sponsor's commmitment - whether the sponsors are committed to enough to push the change through, or whether they are sitting back expecting the organization to change on its own
3. Assessing change agents' skill - whether the change agents have the skills to implement the change, or whether they are not adept at rallying support.
4. Evaluating the support or resistance from the target - which groups are receptive to the change and which are resistant |
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Term
| Type of people involved in change project? |
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Definition
1. Sponsor - the person or group that legitimizes the change.
2. Change Agent - the person or group who causes the change to happen
3. Target - the person or group who is being expected to change and at whom the change is aimed. |
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Term
| Three critical business challenges in ES (Enterprise Systems) implementation? |
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Definition
1. Strategic - does ES's built-in logic (based on best practice) clashes with company's strategy and culture
2. Organizational - does ES's rigid control and uniform processes clashes with company's existing structure and practice
3. Implementation process - doing it right (see below) |
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