Term
| What is employee engagement and what are the drivers and outcomes of employee engagement? |
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Definition
A positive, fulfilling, work-related state of mind characterized by vigour, dedication, and absorption
Drivers
- Employees need their senior leaders to demonstrate inspiration, vision, and commitment
- Employees have a strong desire to learn and grow
- Employees want to work for a company with a good reputation
Outcomes
- High productivity
- Discretionary behaviour
- Genuine commitment |
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Term
| Name (3) techniques for ensuring employee communication |
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Definition
1. Suggestion programs
2. Employee opinion surveys
3. Communication from management |
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Term
| Describe a fair process in downsizings and mergers |
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Definition
- Deliver the news face to face
- Give more notice then would be given in individual termination
- Deliver bad news in a humane manner
- Deliver the bad news in a one on one manner
- Treat employees with dignity and respect |
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Term
| Name the (3) foundations of a fair and just disciplinary process |
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Definition
1. Rules and regulations
2. System of progressive penalties
3. Appeals process |
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Term
| Define: Wrongful dismissal, Constructive dismissal |
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Definition
An employee dismissal that does not comply with the law or does not comply with a written or implied contractual arrangement
The employer makes unilateral changes in the employment contract that are unacceptable to the employee, even though the employee has not been formally terminated |
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Term
| Explain (6) steps in the termination interview |
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Definition
1. Plan the interview
2. Get to the point
3. Describe the situation
4. Listen
5. Review all elements of the severance package
6. Identify the next step |
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