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Human Resource Management
Chapters 4-6
48
Management
Undergraduate 4
10/07/2013

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Term
A "passive" job seekers is one who
Definition
has a good job and is not actively looking for a change
Term
The process of generating a pool of qualified applicants fo rorganizational jobs is called
Definition
recruiting
Term
Are the external supply pool from which organizations attract prospective employees
Definition
Labor markets
Term
The ___ pool consists of all persons who are actually evaluated for selection
Definition
Applicant
Term
A nursing home is opening in a mid-zised northwestern city. It would be most logical for the organization to recruit for patient aides in the ___ labor market. The job pays just above minimum wage
Definition
City
Term
If a recruiter needs to find applicants who have a scarce, highly specialized skill, it would be most efficient to use
Definition
The website for that particular professional or occupational association.
Term
Employers recruiting for workers with specific skills are turning to ____ to fill these needs
Definition
Social Networking Sites
Term
Which of the following is an ADVANTAGE of external recruiting?
Definition
The new hire is not politically networked into the organization
Term
Job fairs are primarily useful for
Definition
Rapid Hiring of large numbers of people
Term
There are two key reasons why employees want flexible work. One is that their work does not require being in the office all the time, the other is that:
Definition
they have long commutes between home and their workplace
Term
Work is defined as:
Definition
Effort directed toward producing or accomplishing results
Term
A work flow analysis BEGINS with:
Definition
An examination of the quantity and quality of the desired and actual outputs
Term
The three phases of business processes re-engineering are
Definition
Rethink, Redesign, Retool
Term
Job design can affect all of the following except:
Definition
Organizational Strategy
Term
A job description identifies the
Definition
tasks, duties, and responsibilities of a job
Term
When the depth of a job is increased by adding responsibility for planning, organizing, controlling, and evaluating the job, ____ has occurred
Definition
Job enrichment
Term
Job ____ is the process of shifting a person from job to job
Definition
Rotation
Term
Job analysis is a systematic way to
Definition
Gather and analyze information about the content, context, and human requirements
Term
The most basic building block of HR management functions is:
Definition
Job Analysis
Term
___ Is the process of analyzing and identifying the need for and availability of human resources so that the organization can meet its objectives
Definition
Human Resource Planning
Term
Which of the following best describes the responsibility for HR planning?
Definition
HR planning requires cooperation of HR professionals with organizational executives and managers.
Term
As the unemployment rate rises
Definition
People available for work tend to have high qualifications
Term
The internal supply of an organization is affected by all of the following EXCEPT:
Definition
Graduation rates from local colleges
Term
Three factors (individual ability, effort level expended and organizational support) are the components of:
Definition
Individual performance
Term
___ is a goal-directed drive, and is defined as the desire within a person causing that person to act
Definition
Motivation
Term
The extent to which an employee feels linked to organizational success is called
Definition
Employee engagement
Term
Mark was terminated because his poor client relations skills resulted in a major client leaving the firm for a competitor. This is an example of:
Definition
Involuntary Turnover
Term
Tina, the director of HR, is disturbed at the high level of turnover at her company. She suspects that certain supervisors have higher dysfunctional turnover rates among their subordinates than others. In order to verify this hunch, she should analyze turnover by department and by:
Definition
Employee performance ratings
Term
All of the issues below are drivers of retention to which organizations can affect EXCEPT:
Definition
Employee Personality
Term
Differences in human characteristics and composition in an organization
Definition
Diversity
Term
Changes in the U.S. Workforce
Definition
Increases in health care and health-related jobs
Declines in manufacturing jobs and workers
Increased need for workers with technical skills
Increasing diversity in the workforce
Term
Older workers delaying retirement
Shortage of experienced and skilled workers
Generational differences in expectations from jobs
Definition
Challenges
Term
A grouping of tasks, duties, and responsibilities that constitutes the total work assignment for an employee.
Definition
Job
Term
The study of the way work (inputs, activities, and outputs) moves through an organization.
Definition
Workflow Analysis
Term
Measures for improving such activities as product development, customer service, and service delivery
Definition
Business Process Re-engineering (BPR)
Term
Matching characteristics of people with characteristics of jobs.
Definition
Person-Job Fit
Term
Employees work via electronic telecommunications, and internet means.
Definition
Telework
Term
Individual capabilities that can be linked to enhanced performance by individuals or teams.
Definition
Competencies
Term
fundamental duties of the job that are performed regularly, require significant amounts of time, cannot be easily assigned to another employee, and are necessary to accomplish the job.
Definition
Essential Job Functions
Term
duties that are part of the job but are incidental or ancillary to the purpose and nature of the job.
Definition
Marginal Job Functions
Term
Indicators of what the job accomplishes and how performance is measured in key areas of the job description.
Definition
Performance Standards
Term
Using information from the past and the present to identify expected future conditions.
Definition
Forecasting
Term
HR Demand
Internal Supply
External Supply
Definition
Types of forecasts
Term
The unwritten expectations employees and employers have about the nature of their work relationships.
Definition
The Psychological Contract
Term
When individuals feel that they have some control and perceived rights in the organization, they are more likely to be committed to the organization.
Definition
Psychological Ownership
Term
= Ability (A) x Effort (E) x Support (S)
Definition
Performance (P)
Term
The degree to which employees believe in and accept organizational goals and desire to remain with the organization.
Definition
Organizational Committment
Term
Inability to achieve business goals
Loss of “image” to attract other individuals
High costs of turnover and replacement
Definition
Impact of Turnover
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