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Human Relations
Exam 2 - Chap. 4
30
Psychology
Undergraduate 3
09/26/2007

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Term
emotions
Definition
feelings that are experienced
Term
annoyance
Definition
a mild form of anger
Term
resentment
Definition
chronic anger resulting from unresolved anger at an injustice
Term
rage
Definition
uncontrolled, intense anger and implies that the anger is expressed through violent physical activity
Term
guilt
Definition
the realization of sorrow over having done something morally, socially, or ethically wrong
Term
primary emotions
Definition
basic emotions identified by R. Pluchick as joy, acceptance, fear, surprise, sadness, disgust, anger, and anticipation; identified by Gary Emery and James Campbell as mad, sad, glad, and scared.
Term
grief and bereavement
Definition
to be deprived of someone or something very important; sometimes referred to as mourning
Term
grief work
Definition
the process of freeing ourselves emotionally from the deceased and readjusting to life without that person
Term
good grief
Definition
the process of working through the stages of grief so that it becomes a positive growth experience
Term
love
Definition
when the satisfaction, security, and development of another person is as important to you as your own satisfaction, security, and development; also referred to as the desire to see another individual become all they can be as a person - with room to breathe and grow
Term
distress
Definition
negative or harmful stress that causes a person to constantly readjust or adapt
Term
delight
Definition
the earliest pleasant reaction (emotion), appearing in the form of smiling, gurgling ,and other babyish sounds of joy
Term
hostility
Definition
a mild form of anger/hate directed to a specific person or group
Term
aggression
Definition
any behavior that is intended to hurt someone, either verbally or physically
Term
moods
Definition
a general feeling tone
Term
mixed emotions
Definition
emotions that are combinations of primary emotions. some can be expressed in single words (that is awe, remorse), whereas others require more than one term (that is, embarrassed and angry, relieved and grateful)
Term
mild emotions
Definition
emotions that are facilitative - they assist us in preparing for the future, solving problems, and in doing what is best for us
Term
intense emotions
Definition
emotions that are debilitative - they disrupt our overall functioning
Term
fear
Definition
the feeling associated with expectancies of unpleasantness
Term
anxiety
Definition
an unpleasant, threatening feeling that something bad is about to happen; the basis of the fear is not generally understood
Term
preparation anxiety
Definition
anxiety that helps individuals get energized to deliver their best, such as mild tension before going into a job interview
Term
cultural display rules (in emotions)
Definition
norms about when, where, and how much individuals from different cultures should show emotions
Term
repression
Definition
a defense mechanism consisting of the exclusion of a painful, unwanted, or dangerous thoughts and impulses from the conscious mind
Term
suppression
Definition
a defense mechanism in which people are conscious of their emotions, but deliberately control rather than express them
Term
emotional debt
Definition
a condition of imbalance in which feelings are trapped instead of expressed
Term
forgiveness
Definition
a healing process involving six stages, whereby painful past experiences are put into perspective and one gets on with life, unencumbered by excess emotional baggage
Term
neurotic anxiety
Definition
anxiety experienced when the quality of the threatening experience is blown out of proportion to the actual danger posed, and to the point that the anxiety hinders daily functioning
Term
anger
Definition
the feeling of extreme displeasure, usually brought about by interference with our needs or desires
Term
hate
Definition
may be thought of as intense anger felt toward a specific person or persons
Term
emotional intelligence
Definition
the ability to monitor, access, express, and regulate one's own emotions; the capacity to identify, interpret, and understand others' emotions; and the ability to use this information to guide one's thinking and actions
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