Term
Chap. 5: Listening
"listening" |
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Definition
| learned process: no defined start or finish. Something you chose to do |
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Term
Chap. 5: Listening
"hearing" |
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Definition
| perceiving sound by the ear |
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Term
Chap 5: Listening
Listening stages |
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Definition
recieving- Selection vs salience
noise that plays in effect on intake of recieving
interperting- connecting information to previous experience: visual and auditory information
recalling- information we happen to remember
Evaluating- judgement made by its credibility; speaker vs message
responding- verbal and nonverbal feedback indicating the level of Attentiveness(backchanneling) and Comprehension (paraphrasing) |
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Term
Chap 5: Listening Types
"context" |
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Definition
Discriminating-Focused/Isolated Instrumental
Informational- Comprehension/Retention, Processing verbal insturctions
Critical- Evaluative, Identifying persuasive appeals
Empathetic- Feel with we try to understand or feel with the speaker is feeling |
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Term
Chap. 5: Listening Styles
"content" |
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Definition
People oriented- Support, Vulnerability
emotional exchange
Action Oriented- What has to happen? Task Facilitating like information to me organized and conistent
Content Oriented- Learners, like to process complex messages
Time oriented- listening on a schedule dont like irrelevant information, they like receiving information to complete goals |
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Term
Chap. 5: Listening
Barriers to listening speech/thought differential |
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Definition
| we speak at a rate of 125-175 words per minute but we can process 400-700 words per minute |
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Term
Chap.6: Interpersonal
definition |
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Definition
| process of exchanging messages between peoples whos lives mutually influence one another in uique ways relative to social and cultural norms |
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Term
Chap. 6: Interpersonal
Significance of interdependence |
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Definition
people depending on each other
EX coworker and manager |
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Term
Chap. 6: Interpersonal
Aspects of successful interpersonal relationships |
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Definition
Getting things DONE in relationships, by communicating instrumental goals; getting someone to do something for us,presenting or requesting information, asking or giving support.
Putting needs of others before your owns,celebrating accomplishments, spending time together or checking in.
We strategically project ourselves to be seen a certain way to be looked as being more friendly or competent. |
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Term
Chap. 6: Interpersonal
Self-disclosure |
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Definition
| purposful disclosure of personal information to another person |
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Term
Chap.6: Interpersonal
Self focused |
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Definition
| having a sense of relief, clarryfying or correcting information, seeking support to share disclosures |
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Term
Chap.6: Interpersonal
Other focused |
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Definition
| to inform or educate reasons, helping others |
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Term
Chap. 6: Interpersonal
aspects of social penetration theory |
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Definition
| peeling the layers of an onion, we progress with time in disclosure of information with others. We want to make ourselves open to others but also maintain our privacy |
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Term
Chap. 6: Interpersonal
Johari Window |
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Definition
| open blind hidden unknown window. |
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Term
Chap. 6: Interpersonal
Emotions |
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Definition
| psychological, behavioral, and communicative reactions to stimiuli that are processed and experienced as emotion |
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Term
Chap. 6: Interpersonal
Primary |
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Definition
emotions that rapidly appear at a short period of time. Usually a reaction to an outside stimuli that is experienced similariliy across the universe.
joy, distress, fear, disgust |
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Term
Chap. 6: Interpersonal
Secondary |
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Definition
are not reflexive or have a distinguished expression to them.
Ex; love, guilt, shame, pride, envy |
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Term
Chap. 6: Interpersonal
tenets of symbolic interaction |
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Definition
People are motivated to act based on the meaning they asign to people
Ex people, things, events
Meanings are created though symbols including Language, Rituals
SELF AND COMMUNITY |
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Term
Chap. 6: Interpersonal
Aspects of Culture |
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Definition
Visible:Customs. mores, courtesies
Invisible:Values, priorities, assumptions |
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Term
Chap. 6: Interpersonal
Mead's
Mind and Self |
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Definition
Mind ability to use symbols that have common social meanings.
Self:the ability to reflect on ourselves from the perspective of others. |
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Term
Chap. 6: Interpersonal
I and Me |
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Definition
I is the ego
ME is the socially concious capable of reflecting on the impulses of I |
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Term
Chap. 7: Communication in Relationships
Voluntary and Involuntary relationship |
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Definition
Voluntary
Spouses, bestfriends, aquantiences, workout partners
Involuntary
Siblings grandparents godparents parents coworkers neighbors classmates |
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Term
Chap. 7: Communication in Relatinships
social vs personal relationships |
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Definition
Personal meet emotional relational and instrumental needs
Social sometimes meet our needs but lack closeness and interdependence of personal relationships |
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Term
Chap. 7: Communication in Relationships
Friendship |
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Definition
Voluntary and vunerable, lacks social or institutional supoort of romantic or family relationships
A friend is someone you can talk to, depend on, and have for emotional support |
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Term
Chap. 7: Communication in Relationships
Types of friendships |
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Definition
Reciprocal- shared sense of loyalty and commitment
Associative- Pleasurable positive but lack commitment
Receptive- asymmetrical due to status difference unequal parts that connect to one another. |
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Term
Chap. 7: Communication in Relationships
Expectations of Friendship |
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Definition
| Someone you can talk to, depend on, and have for emotional support |
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Term
Chap. 7: Communication in Relationships
Social Exchange Theory |
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Definition
ECONOMIC METAPHOR
cost/benefit anaylisis
GIVE/TAKE ratio
worthwhile relationships are acknowledged by what we put into them and what we get out of them. Signifiance varies depending on what is exchange. Who gets the better deal? |
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Term
Chap. 7: Communication in Relationships
Knappp's stages of relational development
COMING TOGETHER |
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Definition
Initiation- first meeting, imperisions perception interaction
Experimenting- Increased involvement and exploration
Intensfying- Disclosure shared definition of relationship status
Integrating- strong connection, make plans together, vulnerable and open
Bonding- commitement |
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Term
Chap. 7: Communication in Relationships
Knapp's stages of relational development
COMING APART |
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Definition
Differentiating- creating distance how we are different instead of alike
Circumscribing- withdrawl both psychical and mental
Stagnating- limited communication, familiatiry without feeling
Avoiding- restriction to communication, especially about the state of relationship
Termenating- different paths are choosen |
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Term
Chap. 7: Communication in Relationships
family of origin |
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Definition
Relatives connected by blood, hierarchical
Nuclear family- heterosexual couple with one child |
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Term
Chap. 7: Communication in Relationships
Transnational |
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Definition
Quality of communication/connection
shared past |
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Term
Chap.7: Communication in Relationships
Task oriented families |
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Definition
| behavior oriented: emotional or financial |
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Term
Chap. 7: Communication in Relationships
ex of family interaction, traditions, celebrations |
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Definition
leisure, meal time, going to bed
vacations, birthdays
cultural specific |
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Term
Chap. 7: Communication in Relationships
criteria for romantic partners |
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Definition
FAMILY BACKGROUND;education, religion, region, culture
VALUES; role preference
PYSCHICAL ATTRACTIVENESS
COMMUNICATION STYLES;level of emotional expressness |
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Term
Chap. 7: Communication in Relationships
"network overlap" |
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Definition
degree in which a couple shares associates
Friends Family Coworkers |
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Term
Chap. 7: Communication in Relationships
Relational dialects
Internal |
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Definition
1. Connection/Autonomy
2.Openness/Closenesss
3.Predictibility/Novelity |
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Term
Chap. 7: Communication in Relationships
Relational dialects
External |
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Definition
1.Inclusion/Seclusion
2.Revelation/Concealment
3.Conventionality/Uniqueness |
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Term
Chap. 13: Communication in Small Groups
What makes a team |
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Definition
3 or more less than 12
Can hold clear impressions of each memember as unique individuals
influence one another
Share a common goal
Interdependent
Boundaries |
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Term
Chap. 13: Communication in Small Groups
task vs social |
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Definition
TAsk= what is to be accomplished, productivity
Social=relationships and their impact on the group as a whole, cohesiveness
CURVILINEAR to much focus on something |
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Term
Chap. 13: Communication in Small Groups
Stages of group development |
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Definition
Forming: initial interaction, polite, tentaiveness
Storming:Tension from relationship or task oriented issues
Norming- explicit and implicit guidelines that regulate the group
Performing;"output" accomplishing your goals
Adjourning: when the task is complete |
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Term
Chap. 13: Communication in Small Groups
GRoup Roles |
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Definition
TASK ROLES
initiator/contributer, opinion seeker, cordinator, director, devils advoacte
MAINTENCE ROLES
supporter, encourager, harmonizer, feeling expressor, tension reliever
SELF CENTERED DISRUPTIVE ROLES
stage hog, loafer, isolate, clown, blocker |
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