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Hospitality
Chapters 6-8
117
Travel
Undergraduate 1
10/01/2013

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Term
Real Property
Definition
Land and all things that are permanently attached to it.
Term
Personal Property
Definition
Tangible and intangile items that are not real property.
Term
Real Estate
Definition
Land, including soil and water, buildings, trees, crops, improvements, and the rights to the air above, and the minerals below, the land.
Term
Improvements
Definition
An addition to real estate that ordinarily enhances its value.
Term
Chattel
Definition
Personal property, moveable or immoveable, that is not considered real property.
Term
Fixture(s)
Definition
An article that was once a chattel but that has become a part of the real property because the article is permanently attached to the soil or to something attached to the soil.
Term
Tangible Property
Definition
Personal property that has physical substance and can be held or touched. Examples include furniture, equipment, and inventories of goods.
Term
Intangible Property
Definition
Personal property that cannot be held or touched. Examples include patent rights, copyrights and concept rights.
Term
Title
Definition
The sum total of all legally recognized rights to the possession and ownership of property.
Term
Deed
Definition
A written document for the transfer of land or other real property from one person to another.
Term
Warranty Deed
Definition
A deed that provides that the person granting the deed agrees to defend the title from the claims of others. In general, the seller is representing that he or she fully owns the proerty and will stand behiind this promise.
Term
Quitclaim Deed
Definition
A deed that conveys only such rights as the grantor has. This type of deed transfers the owner's interest to a buyer, but does not guarantee that there are no other claims gainst the property or that the property is indeed legally owned by the seller.
Term
Title Search
Definition
A review of land records to determine the ownership and description of a piece of real property.
Term
Bill of Sale
Definition
A document under which personal property is transferred from a seller to a buyer.
Term
Warranty
Definition
A promise about a product made by either a manufacturer or a seller that is a part of the sales contract.
Term
Implied Warranty
Definition
An underwritten expectation that a product purchased is free from defects.
Term
Lien
Definition
A claim against property that gives the creditor (lien holder) the right to repossess and/or sell that property if the debtor does not repay his or her debt in a timely manner.
Term
Collateral
Definition
Property that is pledged to secure the repayment of a debt.
Term
Perfect a Lien
Definition
To make a public record of a lien, or to take possession of the collateral.
Term
Mortgage
Definition
The pledging of real property by a debtor to a creditor to secure payment of a debt.
Term
Deed of Trust
Definition
Used in some states instead of a mortgage. A Deed of Trust places legal title to a real property in the hands of a trustee until the debtor has completed paying for the property.
Term
Security Interest
Definition
A legal ownership right to property.
Term
Security Agreement
Definition
A contract between a lender and borrower that states that the lender can repossess the personal property a person has offered as collateral if the loan is not paid as agreed.
Term
Financing Statement
Definition
A formal notice of a lien being held on personal property, required under the Uniform Commercial Code in most cases. Also called a UCC-1 because of its form number in the UCC.
Term
Lease
Definition
A contract that establishes the rights and obligations of each party with respect to property owned by one entity but occupied or used by another.
Term
Lessor
Definition
The entity that owns the property covered in a lease
Term
Lessee
Definition
The entity that occupies or uses the property covered in a lease.
Term
Landlord
Definition
The lessor in a real property lease.
Term
Tenant
Definition
The lessee in a real proerty lease.
Term
Sublet
Definition
To rent property one possesses by a lease, to another. Also called subleasing.
Term
Eviction
Definition
The procedure that a lessor uses to remove a lessee from physical possession of leased real property, usually for violation of a significant lease provision, such as nonpayment of rent.
Term
Capital Improvement
Definition
The purchase or upgrade of real or personal property that results in an increased depreciable asset base.
Term
Depreciation
Definition
The decrease in value of a piece of property due to age and/or wear or tear
Term
Commercial Lease
Definition
A lease that applies to business property.
Term
Intellectual Property
Definition
Personal property that has been created through the intellectual efforts of its original owner.
Term
Trademark
Definition
A word, name, symbol, or combination of these that indicates the source or producer of an item. Sometimes called a mark.
Term
Patent
Definition
A grant issued by a government entity ensuring an inventor the right to exclusive production and sale of his or her invention for a fixed period of time.
Term
Copyright
Definition
The legal and exclusive right to copy or reproduce intellectual property.
Term
Copyright Owner
Definition
A person or entity that legally holds a right to intellectual property under the copyright laws.
Term
Trade Dress
Definition
A distinct visual image created for and identified with a specific product.
Term
Public Domain
Definition
Property that is owned by all citizens, not an individual.
Term
Job Description
Definition
A written, itemized listing of a specific job's basic responsibilities and reporting relationships.
Term
Job Qualifications
Definition
The knowledge or skill(s) required to perform the responsibilities and tasks listed in a job description.
Term
Bona Fide Occupational Qualification
Definition
A job qualification, established in good faith and fairness, that is necessary to safely or adequately perform the job.
Term
Negligent Hiring
Definition
Failure on the part of an employer to exercise reasonable care in the selection of employees.
Term
Defamation
Definition
False statements that cause someone to be held in contempt, lowered in the estimation of the community, or to lose employment status or earnings or otherwise suffer a damaged reputation.
Term
Interstate Commerce
Definition
Commercial trading or the transportation of persons or property between or among states.
Term
Affirmative Action
Definition
A federally mandated requirement that employers who meet certain criteria must actively seek to fairly employ recognized classes of workers. (Some state and local legislatures have also enacted affirmative action requirements.)
Term
Employer
Definition
An individual or entity that pays wages or a salary in exchange for a worker's services.
Term
Employee
Definition
An individual who is hired to provide services to an employer in exchange for wages or a salary.
Term
At-will Employment
Definition
An employment relationship whereby employers have a right to hire any employee, whenever they choose, and to dismiss an employee for or without cause, at any time; the employee also has the right to work for the employer or not, or to terminate the relationship at any time.
Term
Collective Bargaining Agreement (CBA)
Definition
A formal contract between an employer and a group of employees that establishes the rights and responsibilities of both parties in their employment relationship.
Term
Employment Agreement
Definition
The terms of the employment relationship between an employer and employee that specifies the rights and obligations of each party to the agreement.
Term
Employee Manual
Definition
A document written to detail the policies, benefits, and employment practices of an employer.
Term
Quid Pro Quo
Definition
Latin term for "giving one thing in return or exchange for another."
Term
Vicarious Liability
Definition
A party's responsibility for the acts of another that result in an injury, harm, or damage.
Term
Minimum Wage
Definition
The least amount of wages that an employee covered by the FLSA or state law may be paid by his or her employer.
Term
Tip
Definition
A gratuity given in exchange for a service performed. Literally an acronym for "to improve service."
Term
Tip Credit
Definition
The amount an employer is allowed to consider as a supplement to employer-paid wages in meeting the requirements of applicable minimum wage laws.
Term
Service Charge
Definition
An amount added to a guest's bill in exchange for services provided.
Term
Tip Pooling/Sharing
Definition
An arrangement whereby service providers share their tips with each other on a predetermined basis.
Term
Employee Evaluation
Definition
A review of an employee's performance, including strengths and shortcomings; typically completed by the employee's direct supervisor.
Term
Wrongful Termination
Definition
A violation, by the employer, of the employment relationship resulting in the unlawful firing of the employee.
Term
Progressive Discipline
Definition
An employee development process that provides increasingly severe consequences for continued violation of workplace rules.
Term
Whistle-blowers Protection Acts
Definition
Laws that protect employees who have reported illegal employer acts from retaliation by that employer.
Term
In-house Dispute Resolution
Definition
A program, funded by employers, that encourages the equitablee settlement of an employee's claim of unfair employment, prior to or without resorting to litigation.
Term
Ombudsperson
Definition
A company official appointed to investigate and resolve worker complaints.
Term
Unemployment Insurance
Definition
A program, funded by employers, that provides temporary monetary benefits for employees who have lost their jobs.
Term
Unemployment Claim
Definition
A petition, submitted by an unemployed worker to his or her state unemployment agency, which asserts that the worker is eligible to receive unemployment benefits.
Term
Duty of Care
Definition
A legal obligation that requires a particular standard of conduct.
Term
Standard of Care
Definition
The industry-recognized, reasonably accepted level of performance used in fulfilling duty of care.
Term
Reasonable Care
Definition
The degree of care that a reasonably prudent person would use in a similar situation.
Term
Tort
Definition
An act or dailure to act (not involving a breach of contract) that results in injury, loss, or damage to another (e.g., negligence is an unintentional tort, whereas battery, physically touching someone, is usually an intentional tort).
Term
Negligent (negligence)
Definition
The failure to use reasonable care.
Term
Proximate Cause
Definition
The event or activity that directly contributes to (causes) the injury or harm.
Term
Gross Negligence
Definition
The reckless or willful failure of an individual or an organization to use even the slightest amount of reasonable care.
Term
Contributory Negligence
Definition
Negligent conduct by the complaining party (plaintiff) that contributes to the cause of his or her injuries.
Term
Comparative Negligence
Definition
Shared responsibility for the harm that results from negligence. The comparison of negligence by the defendant with the contributory negligence of the plaintiff. Also known as comparative fault.
Term
Strict Liability
Definition
Responsibility arising from the nature of dangerous activity rather than negligence or an intentional act. Alsoknown as absolute liability or liabillity without fault.
Term
Intentional Act
Definition
A willful action undertaken with or without full understanding of its consequences.
Term
Negligence Per Se
Definition
When a rule of law is violated by the operator; such violation of a rule of law is considered to be so far outside the scope of reasonable behavior that the violator is assumed to be negligent.
Term
Compensatory Damages
Definition
Monetary amount awarded to restore the injured party to the position he or she was in prior to the injury (e.g., medical expenses, lost wages, etc.). Also referred to as actual damages.
Term
Punitive Damages
Definition
A monetary amount used as punishment and to deter the same wrongful act in the future by the defendant and others.
Term
Personal Injury
Definition
Damage or harm inflicted upon the body, mind, or emotions.
Term
Demand Letter
Definition
Official notification, typically delivered to a defendant via registered or certified mail that details the plaintiff's cause for impending litigation.
Term
Contingency Fee
Definition
A method of paying for a civil attorney's services where the attorney receives a percentage of any money awarded as a settlement in the case. Typically, these fees range from 200 to 40 percent of the total amount awarded.
Term
Interrogatories
Definition
Questions that require written answers, given under oath, asked during the discovery phasw of a lawsuit.
Term
Depositions
Definition
Oral answers, given under oath, to questions asked during the discovery phase of a lawsuit. Depositions are recorded by a certified court reporter and/or by videotape.
Term
Subpeona
Definition
A court-authorized order to appear in person at a designated time and place, or to produce evidence demanded by the court.
Term
Appeal
Definition
A written request to a higher court to modify or reverse the decision of a lower level court.
Term
Guest
Definition
A customer who lawfully utilizes a facility's food, beverage, loddging or entertainment services.
Term
Transient Guest
Definition
A customer who rents real property for a relatively short period of time, e.g., small number of days with no intent of establishing a permanent residency).
Term
Tenant
Definition
Anyone, including a corporation, who rents real property for an extended period of time with the intent of establishing a permanent occupation or residency.
Term
Public Accommodation
Definition
A facility that provides entertainment, rooms, space, or seating for the use and benefit of the general public.
Term
Segregate
Definition
To separate a group or individual on any basis but especially by race, color, religion or national origin.
Term
Invitee
Definition
An individual who is on a property at the expressed or implied consent of the owner.
Term
Eviction
Definition
Removal of a tenant from rental property by a law enforcement officer. An eviction is the result of a landlord filing and winning a special lawsuit known as an "unlawful detainer."
Term
Small Claims Court
Definition
A court designed especially to hear lawsuits entailing relatively small sums of money. They can provide a speedy method of making a claim without the necessity of hiring a lawyer and engaging in a formal trial.
Term
Overstay
Definition
A guest who refuses to vacate his or her room when he or she has exceeded the number of nights originally agreed to at check-in.
Term
Bailment
Definition
The delivery of an item of property, for some purpose, with the expressed or implied understanding that the person receiving it shall return it in the same or similar condition in which it was received, when the purpose has been completed. Examples include coat checks, valet parking, safety deposit boxes, laundry, luggage storage, and delivery.
Term
Bailor
Definition
A person or entity that gives property to another in a bailment arrangement.
Term
Bailee
Definition
A person or entity that receives and holds property in a bailment arrangement.
Term
Gratuitous Bailment
Definition
One in which there is no payment (consideration) in exchange for the promise to hold the property.
Term
Infra Hospitium
Definition
A Latin term meaning "within the hotel."
Term
Detained Property
Definition
Personal property held by a bailee until lawful payment is made by the bailor.
Term
Mislaid Property
Definition
Personal property that has been put aside on purpose but then has been forgotten by the rightful owner.
Term
Lost Property
Definition
Personal property that has been inadvertently put aside, then forgotten by the rightful owner.
Term
Abandoned Property
Definition
Personal property that has been deliberately put aside by the rightful owner with no intention of ever returning to it.
Term
Merchantable
Definition
Suitable for buying and selling.
Term
Foodborne Illness
Definition
Sickness or harm caused by the consumption of unsafe foods or beverages.
Term
Truth in Menu Laws
Definition
The collective name given to various laws and regulations that have been implemented to ensure accuracy in the wording on menus.
Term
Depressant
Definition
A substance that lowers the rate of vital body activities.
Term
Blood Alcohol Concentration (BAC)
Definition
A measurement, expressed in a percentage, of the concentration level of alcohol in the bloodstream. Also known as blood alcohol content or blood alcohol level, or BAL.
Term
Intoxication
Definition
A condition in which an individual's BAC reaches legally established levels. These levels are not uniform across the United States. An intoxicated person may not sell or purchase alcohol, nor operate a motor vehicle.
Term
Liquor License
Definition
A permit used by a state that allows for the sale and/or service of alcoholic beverages. The entity holding the license is known as the licensee.
Term
Third-Party Liability
Definition
The two areas of liability theory that a hospitality manager should be aware of focus on the duties of a host who holds a party where alcohol is served, and that of an establishment licensed to sell alcohol.
Term
Dram Shop
Definition
A name given to a variety of state laws establishing a liquor licensee's third party liability.
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