Term
|
Definition
complex, ongoing, interactive
subject to interpretation, communication ability, culture, personal experience, and interpretations/decoding
|
|
|
Term
|
Definition
|
|
Term
|
Definition
equally if not more important than verbal
physical appearance of the nurse
eye level
touch is an essential and dominant component of the physical exmination |
|
|
Term
|
Definition
ability to focus on patiets and their perspective
allowing patients to talk about their difficult feelings helps them to heal |
|
|
Term
|
Definition
relates ot the content of communication
uses the patients words
shows the patient that an idea has been correctly communicated and promotes clarification |
|
|
Term
|
Definition
| nurse summaraizes the main themes of communication |
|
|
Term
|
Definition
| used to keep the conversation on track and redirect the conversation when patiet begins to get off topic |
|
|
Term
|
Definition
| encouraging elaboration-assists patients in decribe problems more completely |
|
|
Term
|
Definition
| provides time for the pt to gather their thoughts/provide accurate answers |
|
|
Term
|
Definition
| important when the nurse does not understand or is unclear about a pts idea or thought |
|
|
Term
|
Definition
| occurs at the end of the interview |
|
|
Term
| non-therapeudic responses |
|
Definition
| false reassurance, sympathy, unwanted advice, biased questions, changes of subject, distractions, technical or overwhelming language, interrupting |
|
|
Term
| professional expectations |
|
Definition
no non-professional involvement (crossing boundaries)
no sexual violations |
|
|
Term
| intercultural communication |
|
Definition
cultural differences may exist related to group, sex, race, ethinicity, region, age, degree of assimilation into America culture
communication etiquitte
limited english
interpreters
gender and sexual orientation issues |
|
|
