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Products and software are not always accessible for all users |
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Why is Universal usability Necessary |
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Information and communications products and services should be both accessible and usable by all |
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Refers to User *Physical Ability *Cognitive and Perceptual abilities *Personality Differences |
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Difficulties interacting with hardware |
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Cognitive and Perceptual Abilities |
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Differences in Memory, Learning, making decisions |
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interested/disinterested in software |
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Refers to the *Needs of Older Adults, young users and physically challenged users |
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What basic changes can Designers Make to Improve Interface Access? |
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Design for: * Blind *Low Vision & Elderly *Color Blind *Deaf & Hard of Hearing *Print Disabilities * Younger Community * Legislation ie. Section 508 |
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Examples of Cultural and International Diversity |
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* Symbols * Colors * Spelling * Metaphors * Terminology |
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The biological response to physical stimuli is called |
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How does Affect influence how we respond to situations |
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* positive -> creative problem solving * negative -> narrow thinking ie. negative affect can make it harder to do easy tasks; positive affect makes it easy to do difficult task |
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The Effect of Affect on Human Performance |
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Affect effects our : * Attention * Memory * Assessment * Performance |
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Design products that * Motivate Learning * Creativity * Being Social |
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Examples of Affective Interfaces |
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* Helping people with autism * Tutors * Sensitive Toys |
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ways computer affect emotion |
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* recognize emotion * Attractive products are perceived to work better * Norman's 3 levels of design * Persuasive machines * Captology * Benevolent and Malevolent deception |
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Communication & Collaboration |
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* Face-to-face communication is ideal for computer mediated communication (CMC) *Effective Communication underlies collaborative work |
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Describe Shneiderman's matrix of communication and collaboration |
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C:\Users\rz4l\Google Drive\School stuff\629 |
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* goal Directed * Focused partnership - 2-3 People working together - joint authors of a report *tools have been developed for computer suppored collaborative work |
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Some Examples of Collaboration |
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* Distance- Learning * Shared Diaries * Shared editors |
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*View Fullpage text on screen * Cursor Motion is natural and action is visible * Labelled Icons for interactions * Immediate display of results of action * Reversible actions |
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* objects and actions are visible * Rapid, incremental and reversible actions * Pointing and selecting replaces typing * visibility of results and actions -----ie Microsoft office word processor |
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Computer simulation of a world or subset of it in which the user is immersed |
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Where is Virtual reality Used? |
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* Command and Control * medical * educational * Games |
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What makes Input devices successful |
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* Suitability -to the task -Level of training -environment where task is performed * Accuracy * Cost * Size or weight |
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properties of Input Devces |
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* Property Sensed * Number of dimensions * Indirect Vs Direct * Device acquisition time * Gain/control to display (C:D) |
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* Speech and non-speech audio -games for blind people -tutorials * Haptic Interface -Realistic perception through touch -virtual museums -Medical education -Interfaces for blind users * Olfactory Interfaces - Interfaces for smell -odor cubes -odor digital photo |
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Benefits of Non-Visual Cues |
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* Confirm Action * Offer Warning * for visually impaired users * Music/vibrations used to provide mood |
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* reduce Time * Avoid harmful mistakes * reduce user frustration |
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8 server Capacity, Network Speed and Modem reliability * Lack of training * Spam * Viruses |
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* Quick reference * task-specific help * Full explanation * Tutorials |
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Context sensitive guidance that intelligently help |
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What do wizards and Assistants do? |
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* Guide users through a series of steps * Safe, quick and accurate guide |
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what are things to consider when developing help |
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* How Help should be requested -Button, function or separate application * How should help be displayed -same separate window * What terminology should be used? * Structured in database, single file or hierarchy |
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What are the different types of Searches |
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* Specific fact finding -George email address * Extended fact finding - what books are written by Stephen King *Open ended browsing and problem solving analysis -Is there promising research on genetic mutation |
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How can Search be improved? |
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* Formulation -Use fields for limiting source -Control data results * Action -Consistent design and labeling on from * Review of results -Manipulate visualization -Enable changing of sear parameters * Use -Allow queries & results to be saved or integrated |
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What else can be searched? |
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* Images * Audio * Check other studios too |
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Sorting through large amounts of data with sophisticated algorithms that identify trends in data and hidden pattern |
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What is data mining used for |
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* Financial forecasting * gene identification * concerns for provacy |
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Main concern of Data Mining |
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Information Visualization |
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Make interactive representation of abstract data to amplify cognition |
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1. Overview 2. Zoom 3. Filter 4. Details on Demand 5. relate 6. History 7. Extract |
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* Database contains thousand of movies * Searching with keywords |
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Why does visualization work? |
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* Increasing the memory and processing resources available to the users * Reduce search for information |
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How can visualization be achieved |
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* advanced data structures * High Resolution color displays * Fast retrieval * training * careful testing |
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What are changes that can be made by designers to increase Universal Usability: BLIND |
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* Equivalent images, videos, animation. * title all pages. * Appropriate heading links. * Tables well coded |
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What are changes that can be made by designers to increase Universal Usability: low Vision |
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* Clear Font * Well spaced Words * Option to resize * Awareness of issues with magnificatiom |
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What are changes that can be made by designers to increase Universal Usability: COLOR BLIND |
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* Careful use of Red / Green * Don't make color a leading factor in design * Contrast Changer |
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What are changes that can be made by designers to increase Universal Usability: DEAF & HARD OF HEARING |
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* Subtitles * transcripts* Signs |
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What are changes that can be made by designers to increase Universal Usability: PRINT DISABILITY |
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* ability to resize text * Clear font, well spaced * Clear contrast |
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What are changes that can be made by designers to increase Universal Usability: COGNITIVE DISABILITY |
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* Color Coding * Sign Posting * Graphics to support text |
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What should designers do for Universal Usability |
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* Accommodate disabilities in design Lifecycle * Comply with legislation * test target users |
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Effects of Emotion on performance |
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* Attention - dominates conscious processing * Memory - emotional event better remembered * Assessment - mood influences judgment decision making * Performance- stress increases difficulty of problem solving vs relaxed users will be more forgiving of shortcomings in design |
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How do computers recognize emotions? |
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Physiological Cues: - GSR - EKG - EEG - PULSE - SWEAT |
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do Attractive Products work better |
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* they are perceived to work better * Kuroshu &Kashimura (1995) * Tractinsky (1997) |
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How do persuasive Technologies work? |
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* Changes User's Behavior - reminders, pop ups * simulate Cause and effect - apps that teach kids how to save money * Simulate Environment - people using exercise cycles in a virtual environment were more motivated to exercise * Simulate Outcomes - outcomes of drinking alcohol and driving |
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* performance Issues * Hiding system issues * Skeumorphs - white noise - camera shutter sound on phone |
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face-to face communication |
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* facial gestures * Gaze * Volume or Tone * Body Language * Personal Space |
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*Quick to perform tasks * reduces error *errors created are reversible |
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Disadvantages of Direct manipulation |
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* SOME ACTIONS ARE COMBERSOME * WRONG METAPHORS CAN BE USED * Objects take up valuable screen space * Requires hand to eye coordination |
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Advantages of Command Line |
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* Powerful if you Know commands * Accessible |
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Disadvantages of Command Line |
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* spelling or miswording a command can cause problems * requires user to remember commands |
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