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Harrison College MGT2000
Vocabulary - Chapter 2
17
Management
Undergraduate 1
12/21/2015

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Term
Scientific management
Definition
thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job
Term
Soldiering
Definition
when workers deliberately slow their pace of restrict their work output
Term
Rate buster
Definition
a group member whose work is significantly faster than the normal pace in his or her group
Term
Motion study
Definition
breaking each task or job into its separate motions and then eliminating those that are unnecessary or repetitive
Term
Time study
Definition
timing how long it takes good workers to complete each part of their job
Term
Gantt chart
Definition
a graphical chart that shows which tasks must be completed at which times in order to complete a project or task
Term
Bureaucracy
Definition
the exercise of control on the basis of knowledge, expertise, or experience
Term
Domination
Definition
an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives
Term
Compromise
Definition
an approach to dealing with conflict in which both parties give up some of what they want in order to reach agreement on a plan to reduce or settle the conflict
Term
Integrative conflict resolution
Definition
an approach to dealing with conflict in which both parties indicate their preferences and then work together to find an alternative that meets the needs of both
Term
Organization
Definition
a system of consciously coordinated activities or forces created by two or more people
Term
System
Definition
a set of interrelated elements or parts that function as a whole
Term
Subsystems
Definition
smaller systems that operate within the context of a larger system
Term
Synergy
Definition
when two or more subsystems working together can produce more than they can working apart
Term
Closed systems
Definition
systems that sustain themselves without interacting with other environments
Term
Open systems
Definition
systems that can sustain themselves only by interacting with other environments, on which they depend for their survival
Term
Contingency approach
Definition
holds that there are no universal management theories and that the most effective management theory or idea depends on the kind of problems or situations that managers are facing at a particular time and place
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