Term
3 Main Factors of Going Green:
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Definition
Economic
Environmental
Social |
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Term
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Definition
Energy Savings
Waste Reduction
Eligibility for government incentives |
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Term
| Name 2 "Green" Organizations |
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Definition
Good Earthkeeping
Going Green |
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Term
| Name Certification Programs for Going Green |
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Definition
| Energy Star, Green Leaf, LEED Certification |
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Term
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Definition
| Independent, non-profit, 3rd part rating system |
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Term
| List 2 Main Ways existing Hotels can be fit for LEED certifications |
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Definition
| Waste Reduction and Energy Savings |
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Term
| Name two energy efficient forms of lighting? |
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Definition
Compact Fluorescent Lamps
Motion Sensors |
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Term
| Name the responsibilities of going green in housekeeping |
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Definition
Communication
Training
Purchasing |
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Term
What are the 3 R's of Waste Management
*MUST KNOW! |
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Definition
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Term
Ch. 4 Human Resources
What is the definition of Turnover? |
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Definition
The replacement cycle of each time a position is vacated,either voluntary or involuntary
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Term
| What is the Average Turnover Rate? |
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Definition
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Term
| Name 4 Non-Traditional Labor Sources |
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Definition
Persons with handicaps
Student employees
Immigrants
Retirees |
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Term
| What are two types of recruiting employees? |
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Definition
Internal Recruiting
External Recruiting |
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Term
| What is the Four-Step Training Method? |
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Definition
Prepare
Present
Practice
Follow Up |
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Term
| When training, What 3 rules must you go by? |
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Definition
What to do
How to do it
Why you do it |
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Term
| When Scheduling, What are the 2 staff positions? |
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Definition
Fixed Staff Positions
Variable Staff Positions |
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Term
| List 4 things that motivate employees. |
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Definition
Interesting work
Good wages
Promotion and growth
Job security |
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Term
| What are the 4 Motivation stragies? |
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Definition
Training
Cross-Training
Recognition
Communication |
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Term
Ch. 5 Managing Inventories
List 2 types of inventories |
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Definition
Par: the standard number of inventoried items that must be on hand to support daily, routine items
Par Number: A multiple of what is required to support day-to-day operations |
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Term
Name the 3 factors of a Par Level:
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Definition
1st Factor: Laundry cycle needs 3 pars:
today,yesterday and tomorrow
2nd Factor: Replacement of worn,damaged ,lost of stolen linen
3rd Factor: Emergency situation |
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Term
Ch. 6 Controlling Expenses
Define "Budget" in two words. |
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Definition
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Term
| Name 2 Pros of hiring an Outside Contractors. |
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Definition
Well-trained
Provide supplies and equipment |
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Term
| Name 2 Cons of using an Outside Contractor. |
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Definition
May not meet hotel standards
May not have people skills to represent the hotel |
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Term
Ch. 7 Security and Safety
Define Safety |
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Definition
| deals with the actual work conditions |
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Term
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Definition
| deals with the prevention of theft,fire and other emergencies |
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Term
| Name 2 common tasks of Safety |
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Definition
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Term
| What is a JSA(Job Safety Analysis)? |
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Definition
| A detailed report that lists every job function performed by all employees |
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Term
| What does OSHA stand for? |
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Definition
| Occupational Safety and Health Act |
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Term
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Definition
Emergency Keys
Master Keys
Guestroom Keys |
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