when every member of a company or organisation participates in the improvement of that product or service.

each departement treats eachother as a client, so when one part of the product come to assembly, they know it is quality assured and will fit perfectly.

involves the actual activity used by the manufacturer to ensure a high quality product.

this is testing and inspections of the product throughout its manufacture.

is the inspection and examination of components or products to check they are within the allowed tolerance.

there are three main levels of inspection, these are, 100% inspection, normal inspection and reduced inspection

every single product is inspected.

this is very time consuming and costs a lot of money.

this would be used when producing something important such as something that is going to save lives in a hospital.

using a sampling plan.

e.g every 1000th leaflet in a print run of 500,000. something such as a leaflet would have its colours checked.

tests are carried in laboratory conditions with strict control procedures to ensure accuate results. tests are carried out on materials, components and the final product.

there are two different types of testing:

the product is tested until it shows signs of failing.

e.g cracking

this is to determine how much force is needed to deform it.