Term
| The phrase _________ means communication between/among human beings. |
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Definition
| interpersonal communication |
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Term
| The chief executive officers (CEOs) of major corporations spend at least ___ percent of their time just in communicating (interpersonal communication). |
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Definition
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Term
| Interpersonal communication (between/among persons) always depends to some extent on _________. |
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Definition
| intrapersonal communication (within the person) |
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Term
| Intrapersonal communication, interpersonal communication, group communication, and organizational communication are similar in that they are different arenas of ________ |
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Definition
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Term
| ____________ is characterized by factors of leadership, longevity, size, perception, self-concept, and status. |
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Definition
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Term
| __________ may be horizontal (lateral), downward, upward, or diagonal. |
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Definition
| Organizational communication |
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Term
| An ________ system designates the formal leader whereas an _____ system designates the informal leader. |
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Definition
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Term
| ______ are no more or less accurate than other channels. |
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Definition
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Term
| A communication model is a type of analogy of the __________. |
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Definition
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Term
| A concrete model of interpersonal communication, which is an abstract process, needs to allow for the fact that listening is always essential to completion of the process if it involves the _______ channel. |
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Definition
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Term
| In the _________ concept of interpersonal communication, objective-setting is absolutely necessary. |
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Definition
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Term
| In the _________ one first sets the objectives, then analyzes the audience, and then selects the channel. |
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Definition
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Term
| Objectives are _____, _____, _____, _____, and _____. |
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Definition
| timeable, realistic, specific, concrete, and quantifiable |
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Term
| The following behaviors can cause problems for an applicant in a job interview: _______, _______, _______, and _______. |
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Definition
| unrealistic or vague objectives, low level of knowledge about the organization, reticence (quietness, failure to elaborate), and geographical inflexibility. |
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Term
| One characteristic which all business audiences have in common is the desire to received ________--that is, the communication should have a beginning, a middle, and an end. |
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Definition
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Term
| _______ has phonology, syntax, and vocabulary (lexicon). |
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Definition
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Term
| A _______ may be one way not face to face, two way face to face, two way not face to face, or one way face to face. |
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Definition
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Term
| Since the Renaissance, business has been characterized by technological advances in _______ and ________. |
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Definition
| communication and transportation |
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Term
| ________ in the 19th century and ________ in the 20th century contributed to the development of a communication theory based on binary codes. |
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Definition
| Samuel F.B. Morse, Claude Shannon |
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Term
| A ________ model attempts to show communicators what they should do; a _______ model intends primarily to show just what is actually happening in the natural world. |
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Definition
| prescriptive, descriptive |
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Term
| SCMR stands for _____, _____, _____, _____, _____; SMCR stands for _____, _____, _____, _____, _____. |
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Definition
| source, channel, message, receiver; source, message, channel, receiver. |
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Term
| In the _______ analogy, maps can be inaccurate because they are based on the perceptions of the mapmakers, including that the territory may change after the mapmaker draws the map. |
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Definition
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Term
| _______ is literally everything that has been put in. |
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Definition
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Term
| A subset of input, _______ is a response to another (earlier) message but not necessarily in the same channel . |
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Definition
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Term
| Noise (interference or static) may be ________ or ________. |
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Definition
| physical or psychological |
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Term
| _______ is the concrete "switchboard" for neurological signals from the frame of reference (the five senses, collectively); _______, an abstraction dependent on _______, is the arena of map-making including self-image. |
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Definition
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Term
| _______is a concept found under various names since ancient times. _______ affects how one perceives others. One should try to have an exceptionally realistic _______. |
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Definition
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Term
| A difference between the Significant Other and the Insignificant Other is that the Significant Other is able to cause ________ in the Self. |
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Definition
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Term
| ________ is the central concept of Games People Play by Eric Berne. |
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Definition
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Term
| The three ego states in Transactional Analysis are ________, ________, ________. |
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Definition
| child (uncontrolled), parent (controlling), and adult (controlled) |
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Term
| One of the most important contributions of transactional analysis is the concept of ________. |
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Definition
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Term
| The terms Theory X and Theory Y were devised by Douglas McGregor in ________. |
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Definition
| The Human Side of Enterprise |
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Term
| Theory X perceives human beings as _______ work; Theory Y perceives them as _______ work. |
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Definition
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Term
| The ability between speakers and listeners to encode and decode verbal messages requires that they have the same _______ (recognizable patterns of language). |
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Definition
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Term
| Despite differences in experience, two people will have an enhanced ability to communicate if they have the same _____, _____, _____, and _____. |
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Definition
| intellectual aptitude, values, culture, and dialect |
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Term
| In Maslow's hierarchy of needs all species have physiological needs; the most distinctively human of the needs in the hierarchy are the ________ needs. |
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Definition
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Term
| The term ________ comes from the first names of Joseph Luft and Harrington Ingham and describes a theory widespread in management classes; the window exclusively involves a relationship between two people and is axed into quadrants according to what is known to the ______ or known to the _____(the more involved the relationship, the larger the free/open/public quadrant or pane). |
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Definition
| Johari window, Self, Other |
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Term
| If some thing is not known to the Self but is known to the Other, the thing is in the _______ part of the Johari window. |
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Definition
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Term
| ________ (paralanguage) is a message that, although not expressed in words, accompanies a message expressed in words. |
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Definition
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Term
| Some differences which ancient business people had to overcome in communication in multinational business were differences in _____, _____, _____, and _____. |
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Definition
| language, religion, culture, and laws |
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Term
| Some differences which contemporary business people have to overcome in communication in multinational business are differences in _____, _____, _____, and _____. |
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Definition
| language, religion, culture, and laws. |
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Term
| In international business situations an American business person should always adjust as _______ as possible to the audience. |
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Definition
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Term
| _______ is characterized by being learned, having interrelated components, and being shared. |
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Definition
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Term
| _______ developed a controversial hypothesis: The native language codifies the speaker's worldview or perception. |
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Definition
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Term
| The statement "All blondes are dumb" is a ________. |
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Definition
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Term
| _______ are serious barriers to crosscultural communication; other such barriers involve concepts of time or punctuality, attitudes toward space or distance, and body language and gestures. |
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Definition
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Term
| A ________ has to do with perceived characteristics; a _________ has to do with actual characteristics. |
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Definition
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Term
| Before using an advertising slogan in a language other than your native language, you should always check the slogan with a sample of educated native speakers of the language. The language usage which educated native speakers consider appropriate (does/does not) vary from situation to situation. |
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Definition
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Term
| The words ______, ______, ______ define concepts which are somehow interrelated or overlapping, yet distinct. |
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Definition
| moral, ethical, and legal |
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Term
| Excessive emphasis on profits, misplaced corporate loyalty, obsession with personal advancement, and expectation of not getting caught are frequent motives for _______ behavior. |
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Definition
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Term
| The likelihood of ethical behavior in an organization is generally enhanced by a member's willingness to take an _______. |
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Definition
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Term
| The Golden Rule is in the _________. |
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Definition
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Term
| _________ is a theory of ethics developed by John Stuart Mill and defining moral worth of any action solely on the basis of consequences of the action. |
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Definition
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Term
| An __________ is a situation in which someone must choose between seemingly equally unethical behaviors. |
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Definition
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