Term
| Magnuson-Moss Warranty Act |
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Definition
| federal statue which governs express & implied warranties. |
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Term
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Definition
| seller may disclaim the warranties by using specific language presented to the consumer in a clear & conspicuous manner. |
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Term
| Adoption of Manufacturer's Warranties |
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Definition
| funeral home may be viewed as adopting manufacturers warranties if they make certain written & oral representations |
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Term
| Display of Manufacturers' warranties |
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Definition
| all sellers of consumer products are to make available to prospective buyers, prior to sale, the text of any written manufacturers' warranty |
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Term
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Definition
| regulations to insure that consumers who are provided credit by banks & businesses are fully appraised of all aspects of the credit arrangments. |
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Term
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Definition
| a person or business which extends consumer credit more than 25 times in a year. If in the past year a funeral home extended credit more than 25 times, it will be defined as a creditor for the coming year. |
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Term
| Truth-in-Lending disclosures |
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Definition
| a funeral home will be required to make t.i.l. disclosures during any particular transaction if it satisfies a two-part test: 1- it qualifies as a creditor under the regulations; and 2 - it extends credit to a consumer |
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Term
| Statement of Goods and Services selected |
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Definition
| document offered for the consumer's signature & retention; must include an itemized written statement identifying goods & services selected and the prices of each; must specifically itemize all cash advance items |
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Term
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Definition
| shaped strips to enhance the appearance of an object (casket) or room |
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Term
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Definition
| is a projecting rim to give an object strength or hold another piece in place |
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Term
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Definition
| a case, or receptacle, where human remains are placed for protection, practical utility, and a suitable memory picture; any box or container of one or more parts where a dead human body is placed prior to interment, entombment or cremation which may or may not be permanently interred, entombed, or cremated with the dead human remains. The container is ornamented and lined with fabric. |
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Term
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Definition
| French for small chest or box |
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Term
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Definition
| "wood" mady by uniting superimposed layers of different materials |
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Term
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Definition
| "wood" created by gluing a thin layer of wood of superior value or grain to an inferior wood |
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Term
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Definition
| corrugated fiberboard; composition board; fiberboard; particle board; hardboard; pressed board; and plywood |
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Term
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Definition
| caskets contain iron (Fe) and are measured in terms of gauge. The lower the gauge, the thicker the metal |
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Term
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Definition
| caskets comprised of an alloy of steel, carbon and chromium. |
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Term
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Definition
| 400 Series stainless casket containing 12% chromium with no notable % of nickel; good corrosion resistance |
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Term
| Austenitic stainless steel |
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Definition
| 300 series stainless steel casket containing 18% chromium and 8% nickel; excellent corrosion resistance |
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Term
| Non-ferrous metal caskets |
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Definition
metal caskets that contain no iron and are measured in terms of ounces per square foot.
higher ounces = thicker metal |
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Term
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Definition
| a malleable, ductile, metallic element having a characteristic reddish, brown color; used for caskets |
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Term
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Definition
| the wood of any broad-leaved tree as distinguised from a conifer |
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Term
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Definition
| metal alloy consisting of 90% copper with tin and sometimes zinc comprising 10% |
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Term
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Definition
| compound similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance |
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Term
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Definition
| a material consisting of extremely fine filaments of glass embedded in various resins |
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Term
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Definition
| when steel is electro-plated with a deposit of cadmium; makes it extremely resistant to corrosion |
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Term
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Definition
| when steel is electroplated with maganese |
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Term
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Definition
| when steel is electroplated with zinc |
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Term
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Definition
| zinc is applied to the steel by imbedding the metal in zinc powder & raising the temp. about 300 degrees C. |
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Term
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Definition
| bare metal that has been scratched with an abrasive material & finished until a smooth high gloss is obtained |
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Term
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Definition
| to polish smooth or make glossy by rubbing |
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Term
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Definition
| base metal is coated by another metal via electroplating |
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Term
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Definition
| surface made smooth by friction (burnished) |
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Term
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Definition
| sprayed finish that has the appearance of small indentations as if struck by a ball peen hammer; indentations are in the paint |
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Term
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Definition
| dull, lusterless appearance, no shine or gloss |
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Term
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Definition
| casket where the ogee, crown & pies (fishtail) are formed as one unit which rises as one piece |
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Term
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Definition
| casket where the ogee, crown & pies (fishtail) are formed as one unit which rises as one piece |
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Term
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Definition
| casket where the ogee, crown & pies are formed as 1 unit with a transverse cut in the cap, forming a 2 pc lide for the casket |
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Term
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Definition
| casket where the cap is in 2 pcs, ogee & foot panel are 1 pc that is hinged to the top body molding & the head panel being the 2nd pc hinged to the rim |
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Term
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Definition
| cut dividing the heal panel & foot panel is made at a 45 degree angle to the shell of the casket - allows appr. 3/4 of the RIGHT side of the body to be viewed and appro. 1/2 of the LEFT side of the body to be viewed |
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Term
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Definition
panel is not hinged to the ogee, just rests on it
old style casket
pegs in head & foot panel fit into corresponding holes in the ogee
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Term
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Definition
| where the body is viewed from the deceased's left side instead of right |
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Term
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Definition
| similar to full couch except contains no inner foot panel; just blanket |
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Term
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Definition
| corners are flat, an 8-sided shell |
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Term
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Definition
| gathered design made on a sewing machine |
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Term
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Definition
| material placed over metal corrugations; design steamed into it |
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Term
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Definition
| two pieces of material with filling in between; gauze-like backing material called domet |
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Term
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Definition
| smooth, tightly stretched appearance; no design |
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Term
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Definition
| smooth, tightly stretched appearance; WITH design |
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Term
| Backing (upholstery) materials |
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Definition
- Fiberboard
- Masselin
- Plastic
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Term
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Definition
| pressed paper in sheet form |
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Term
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Definition
- Cotton
- Woodwool or excelsior
- Kapok
- Wool batting
- Hemp or sisal
- Shredded paper
- polyethylene foam
- spun polyester
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Term
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Definition
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Term
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Definition
| cotton-like in appearance; used as the flotation device in life jackets |
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Term
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Definition
| thin rope-like fiber known as horse hair |
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Term
Standard Wood Casket
Flaring Side Casket (top)
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Definition
6'3" Length
22" Width
16-22" center height |
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Term
| Flaring Side Casket (bottom) |
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Definition
6'3" Length
19 1/2" Width
16-22" center height |
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Term
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Definition
6'6" Length
22" Width
16-24" center height |
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Term
| Standard Adult Metal Casket |
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Definition
6'6" Length
23" Width
16-24" center height |
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Term
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Definition
| most expensive hardware production method where molten metal is poured into a mold, allowed to cool, and is then removed from the mold |
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Term
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Definition
| hardware production method of lesser expense where the casket hardware sections are pressed out on a hydraulic press |
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Term
| Plastic extrusion molding |
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Definition
| method of molding plastic by injecting molten plastic into a die |
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Term
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Definition
| is the difference between merchandise cost and selling price. |
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Term
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Definition
| is a pricing method where the markup varies; higher priced caskets receive a higher mark-up. |
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Term
| Declining price structure |
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Definition
| is a pricing method where there is an inverse relationship between the markup and the price of the casket. Higher priced caskets are given a lower markup. |
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Term
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Definition
| is similar to the declining method except the lowest priced casket is less expensive. |
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Term
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Definition
| a chart on which all sales are listed showing the number of sales in any sales bracket. |
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Term
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Definition
| each item (good or service) is given an individual price |
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Term
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Definition
| is a method of price quotation which creates one total price package for both service and merchandise. |
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Term
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Definition
| is a method of price quotation showing separately the price of the services and the price of the casket. |
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Term
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Definition
| is a method of price quotation by which the charges are broken down into several (more than 2) component parts |
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Term
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Definition
| holds the casket, but has wheels and moves. |
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Term
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Definition
| more than one casket can be displayed on the rack. |
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Term
| Direct selection room procedure |
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Definition
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Term
| Indirect selection room procedure |
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Definition
| family only in room; f.d. has stepped out after explaining room layout |
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Term
| CONSUMER VALUE INDEX (CVI) |
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Definition
| the percentage derived by dividing the wholesale amount of the merchandise by the retail price of the merchandise |
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Term
| CVI - CONSUMER VALUE INDEX |
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Definition
| measures the value received for each dollar spent by the consumer; ensures value progression |
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Term
| MERCHANDISE VALUE RATIO (MVR) |
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Definition
| the relationship between the wholesale cost of the merchandise and the total cost of both service and merchandise to the consumer. |
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Term
| Fixed Multiple (Straight Line) |
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Definition
| a price determination method whereby the mark up is multiplied by a constant factor. The same mark up is applied to all caskets. |
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Term
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Definition
| a pricing method where the mark up varies. Higher priced caskets are given a higher mark up. |
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Term
| Declining Price Structure |
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Definition
| a pricing method where there is an inverse relationship between the mark up and the price of the casket. Higher priced caskets are given a lower mark up |
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Term
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Definition
| similar to declining method except the lowest priced casket is less expensive. |
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Term
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Definition
| An out of date term used to describe having the correct number of caskets in each pricing quartile (think quarters). The number of caskets displayed in each quartile is determined by the individual funeral home’s pricing system. |
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Term
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Definition
| A specific method of placing the caskets at the entrance to the selection room in which three caskets are used in such a way that the first or approach casket is priced at approximately $200 above the median sale on the sales frequency chart. The casket to the left is priced at the unit below that of the approach casket. The casket at the right is priced at the second unit above that of the approach casket. |
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Term
| Keystone Approach – “the keystone holds the whole structure together.” |
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Definition
| A specific method of placing caskets at the entrance to the selection room in which the approach casket is $125-$150 above the median sale, the casket to the right of the approach casket is $25-$50 below the median sale. |
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Term
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Definition
| is the sum or group of numbers divided by the number of units |
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Term
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Definition
| is a value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value. |
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Term
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Definition
| is the number that appears most frequently in a listing of numbers. |
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Term
| Management Objectives of the Funeral Director |
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Definition
1 – Serve the client family
2 – Serve society and the community at large |
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Term
| Four qualifications of a Manager: |
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Definition
1 – Manager is a planner
2 – Manager as an organizer — What and how to be done?
3- Manager as an activator — Puts things into action.
4 – Manager as a controller — Determines what is going on and how. |
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Term
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Definition
| The topmost portion of the casket |
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Term
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Definition
| The lowest portion of the casket |
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Term
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Definition
| located Between the crown and the bottom |
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Term
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Definition
| are shaped strips to enhance the appearance of an object (casket) or room |
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Term
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Definition
| is a projecting rim to give an object strength or hold another piece in place |
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Term
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Definition
| is a receptacle for dead human remains which is anthropoidal in shape; i.e. human shaped. |
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Term
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Definition
| A container usually constructed of wood, metal or fiberglass, designed to hold human remains. a case, or receptacle, in which human remains are placed for protection, practical utility, and a suitable memory picture; any box or container of one or more parts in which a dead human body is placed prior to interment, entombment or cremation which may or may not be permanently interred, entombed or cremated with the dead human remains. The container is ornamented and lined with fabric. |
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Term
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Definition
Cedar, Cypress, Fir, Hemlock, Pine, Redwood, Spruce
Call Cathy For Her Perfect Red Sauce |
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Term
| Funeral Procedures - Notification of Death |
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Definition
| announcement of death is common to all cultures; telephone, obituaries. |
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Term
| Funeral Arrangement & Direction |
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Definition
| the arranging and caring for the chronological mortuary activities from the notification of death to the final services rendered for the family. |
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Term
| Purposes of the Burial-transit permit (Disposition permit) |
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Definition
1. It is issued upon filing the completed death certificate with the proper agency
2. Release from the coroner/medical examiner may be required
3. The permit allows for the funeral director to transport and/or dispose of a dead human body
4. The permit is a legal record of final disposition. |
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Term
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Definition
| is the entry way into the house of worship. Sometimes it will be referred to as the lobby or vestibule. |
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Term
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Definition
| is the body of the house of worship; where the congregation is seated. |
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Term
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Definition
| is the area in the hose worship where the “action” takes place. |
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Term
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Definition
| church with a center aisle; and a TRANSEPT AISLE that form a “T” shape or “cross shape” |
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Term
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Definition
| house of worship with no center aisle |
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Term
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Definition
| container - a coffin or casket made entirely of wood and containing no metal part; Jewish |
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Term
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Definition
| “Burial Society” Holy Brotherhood of men and women from a synagogue who care for the deceased. Sometimes they are known as “washers” in the Jewish society. |
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Term
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Definition
| The last prayer of a funeral service. In the Jewish faith, a memorial service; literally meaning “God full of compassion” |
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Term
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Definition
| a eulogy; a true evaluation of an individual’s life sanctioned by Jewish tradition as part of the funeral service |
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Term
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Definition
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Term
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Definition
| a prayer recited for the deceased by the direct mourners (parents, siblings, spouse, and kids) for the first time at the conclusion of the interment service. It is recited by children for their parents at every service for 11 months. |
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Term
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Definition
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Term
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Definition
| “rending or tearing”; a symbol of grief, a tear in the upper corner of the garment or on a symbolic ribbon. |
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Term
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Definition
| a funeral cortege or procession |
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Term
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Definition
| a candelabrum with a central stem bearing 7 candles. The OLDEST symbol in Judaism. |
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Term
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Definition
| a hexagram formed by the combination of 2 triangles, symbolizing a new hope for Jewish people. |
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Term
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Definition
| a teacher or ordained leader in the Jewish faith |
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Term
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Definition
| (Sabbath) Jewish Sabbath which begins at sundown Friday and ends at sundown on Saturday. |
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Term
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Definition
| the observance beginson the day of burial and ends on the seventh day after burial. The use of small wooden benches expresses the mourner’s humility in the face of the death of their loved ones. Mirrors are covered in the house so they will not see and dwell on the pain and suffering in their faces. |
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Term
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Definition
| a 30 day mourning period during which the mourners abstain from all festivities and amusement following the death of a relative. |
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Term
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Definition
| the watcher (sitter) who remains with the body until burial. The watch is called the “shmira”. |
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Term
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Definition
| a hand sewn white linen shroud in which the deceased members of the Jewish faith are dressed |
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Term
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Definition
| a prayer shawl worn by Orthodox Jewish men during prayer services |
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Term
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Definition
| the ceremony performed by the Chevra Kadish of washing the deceased before the burial; rite of purification of the body |
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Term
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Definition
| prayers from the books of Psalms said before the funeral by a group of friends and the Shomer |
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Term
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Definition
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Term
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Definition
| the skull cap worn by men at temple/funeral services |
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Term
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Definition
| a memorial service recited 4 times a year |
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Term
| Notification of the Rabbi |
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Definition
| the Rabbi is notified of the death immediately. If the death occurs on the Sabbath (sundown Friday until Sundown on Saturday), the Rabbi is notified at the end of the Sabbath. |
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Term
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Definition
| oral teachings of the Torah |
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Term
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Definition
| the book of Law, instruction and learning |
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Term
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Definition
| an abbreviation for the Latin phrase meaning “Jesus of Nazareth, King of the Jews” |
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Term
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Definition
| “good word”; a ritual blessing offered at the conclusion of a service |
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Term
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Definition
| the text containing recitations, prayers and prescribed orders of worship in the Episcopal Church |
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Term
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Definition
| a term applied to a council regarded as representing the whole of Christendom |
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Term
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Definition
| the right side of the Church (as congregation faces the altar) from which readings and prayers are proclaimed |
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Term
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Definition
| the left side of the church (as congregation faces the altar) from which sermons are preached |
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Term
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Definition
| having to do with religious groups of different belief systems coming together to meet or work |
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Term
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Definition
| an opening prayer calling upon the intervention of the Deity |
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Term
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Definition
| stated directions regarding church practices and procedures as approved by the church |
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Term
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Definition
| a branch of the Lutheran Church |
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Term
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Definition
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Term
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Definition
| the religious leader in the Islamic faith |
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Term
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Definition
| the religion of the Muslim people |
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Term
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Definition
| the funeral prayer (service) |
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Term
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Definition
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Term
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Definition
| the prophet who founded Islam |
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Term
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Definition
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Term
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Definition
| a follower of the Islam religion |
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Term
| Divine liturgy (Orthodox Christian) |
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Definition
| proper name for the liturgical celebration |
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Term
| Icon (Orthodox Christian) |
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Definition
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Term
| Iconstasis (Orthodox Christian) |
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Definition
| screen or wall that holds the icon |
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Term
Parastas (Great Panachida)
(Orthodox Christian) |
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Definition
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Term
| Royal doors (Orthodox Christian) |
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Definition
| separates the congregation from the altar |
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Term
| Solea (Orthodox Christian) |
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Definition
| the open area before the altar in an Orthodox church |
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Term
| Trisagion (Orthodox Christian) |
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Definition
| three short services or blessings, conducted at the funeral home the evening before the funeral service, on the day of the funeral service before leaving the funeral home, and at the cemetery following the funeral service |
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Term
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Definition
| are a denomination of evangelical Protestant Christians. The form of worship would be NON-LITURGICAL. |
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Term
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Definition
| ministry consists of BISHOPS or ELDERS; MINISTERS who are pastors, or evangelists and deacons who take charge of congregations in the absence of the minister or Bishop. |
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Term
| Christian Science (Church of Christ- Scientist) |
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Definition
| The officiant is called a READER or practitioner. |
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Term
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Definition
| the deceased is wrapped in white cloth rather than dressed in traditional clothing. The cloth should cover the entire body. The wrapping should be three (3) pieces for men and five (5) pieces for women. Silky material should NOT be used. |
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
| Veteran's discharge papers |
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Term
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Definition
| one who has served in the armed forces |
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Term
| Burial Allowance (Form #21-530) |
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Definition
| This must be filed within two years of the date of final disposition. If approved, the veteran family may receive an allowance in the amount of $300. An additional $150 may be available to an eligible family who chooses to bury in a state owned cemetery as opposed to a National Cemetery (Veterans’ Cemetery). |
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Term
| The order of preference to flag entitlement: |
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Definition
1. Widow or widower
2. Children, according to age
3. Parents, including adoptive, stepparents and foster parents
4. Brothers or sisters, including siblings of the halfblood
5. Uncles or aunts;
6. Nephews or nieces;
7. Others, cousins, grandparents, etc. |
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Term
| Government Furnished Headstones or Markers (form # 40-1330) |
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Definition
| The Veteran's Administration will supply a marker free of charge for those Veterans who are honorably discharged. There is no time limit for filing for application for a headstone. |
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Term
| Burial in National Cemeteries |
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Definition
| Burial is available to any deceased Veteran of wartime or peacetime service whose last period of active service (other than for training) terminated honorably, by death or otherwise. Reservists who while performing active duty for training are also eligible. |
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Term
| To be buried in Arlington National Cemetery you need what medal(s)? |
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Definition
1. Medal of honor
2. Distinguished Service Cross (Air Force Cross; Navy Cross
3. Distinguished Service Medal
4. Silver Star
5. Purple Heart |
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Term
| What is type casket is required for burial at sea? |
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Definition
| A metal casket is required, which will be drilled with twelve holes, two inches in diameter in the top, bottom and sides of the casket in order to allow a better flow of sea water to sink the casket. The casket would further be enclosed with six metal or durable fabric bands ¾ inches wide which assures that the casket lid will not open on impact with the water. The funeral director is responsible for the drilling of the required holes and bands which surround the casket. |
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Term
| Burial at sea is available to: |
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Definition
1. members and former members of Uniformed Services
2. U.S. Civilian Marine Personnel of the Military Sealift Command
3. Dependents of members and former members of Uniformed Services
4. U.S. Citizens who by notable service or by outstanding contributions to the U.S. are eligible. |
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Term
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Definition
1. The amount is $255.00.
2. Paid to surviving spouse or dependent child only.
3. Must be claimed within two years from the date of death.
4. Social Security contacts the family via the Statement of Death From to file for the LSDB, if eligible.
5. The Claimant’s Form is SSA 8. |
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Term
| The purposes of the arrangements conference are to: |
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Definition
1. Neutralize the family’s feelings and build rapport.
2. Obtain Vital Statistics.
3. Plan the funeral.
4. Sell merchandise. |
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Term
| The Federal Trade Commission (FTC) was created by |
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Definition
| Act of Congress in 1914. The purpose: to maintain free and fair competition in US business; to take action against monopoly, restraint of trade and unfair or deceptive trade practices; to prevent anti-competitive practices in the marketplace as an aid to consumers. |
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