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Fundamentals- Ch. 24 Communication
Ch. 24 Vocab
26
Nursing
Undergraduate 1
09/29/2012

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Term
Communication
Definition
lifelong learning process for the nurse
Term
Perceptual Biases
Definition
human tendencies that interfere with accurately perceiving and interpreting messages from others
Term
Perceptions
Definition
information received through the five senses of sight, hearing, taste, touch, and smell
Term
Intrapersonal Communication
Definition
powerful form of communication that occurs within an individual; self-talk, self-verbalization, inner thought
Term
Interpersonal Communication
Definition
one-to-one interaction btwn nurse and another person that often occurs face to face;level most frequently used
Term
Transpersonal Communication
Definition
interaction that occurs within a person's spiritual domain
Term
Small-Group Communication
Definition
interaction that occurs when a small number of persons meet together; usually goal directed
Term
Public Communication
Definition
interaction with an audience
Term
Referant
Definition
motivates one person to communicate with another
Term
Sender
Definition
person who encodes and delivers the message
Term
Receiver
Definition
person who receives and decodes the message
Term
Message
Definition
content of the communication; verbal, nonverbal, and symbolic language
Term
Channels
Definition
means of conveying and receiving messages through visual(facial expressions), auditory, and tactile(touch) senses
Term
Feedback
Definition
message the receiver returns. It indicates if the receiver understood the message or not.
Term
Interpersonal Variables
Definition
factors within both the sender and receiver that influence communication
Term
Environment
Definition
setting for the sender-receiver interaction
Term
Verbal communication
Definition
using spoken or written words
Term
Nonverbal Communication
Definition
includes all of the five senses and everything that does not involve the spoken or written word
Term
Symbolic Communication
Definition
verbal and nonverbal symbolism used by others to convey meaning
Term
Metacommunication
Definition
all factors that influence communication
Term
Autonomy
Definition
ability to be self-directed and independent in accomplishing goals and advocating for others
Term
Assertiveness
Definition
conveys a sense of self-assurance while also communicating respect for the other person
Term

 

Active Listening

Definition
being attentive to what the client is saying both verbally and nonverbally
Term
Therapeutic Communication Techniques
Definition
specific responses that encourage the expression of feelings and ideas and convey acceptance and respect
Term
Empathy
Definition
ability to understand and accept another person's reality, to accurately perceive feelings, and to communicate this understanding to the other
Term
Sympathy
Definition
concern, sorrow, or pity felt for the client generated by the nurse's personal identification with the client's needs
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