Term
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Definition
1) cyclical (temporary) - ie holiday package
2) structural (fundamental) - ie non profit, new health care reform |
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Term
| characteristics of change |
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Definition
a. coercive/forced (new health care reform)
b. planned change (we have a choice, deliberate, collaberative) |
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Term
| Likert's Force-field analysis |
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Definition
force for change (driving force) vs. force against change (restraining force)
-driving: loss of comp edge, rewards, flexible schedule
-restraining: old team breaking up, new skills to learn, wkend/night shifts |
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Term
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Definition
| proposal and influencing factors --> employees perception (negative, neutral, positive) --> employee responds (opposition, acceptance, committment) |
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Term
| Reinforcement theory and change |
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Definition
1) positive reinforcement (proven to work)
2) avoidance learning (negative reinforcement)
3) extinction (ignore something and hope it goes away)
4) punishment |
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Term
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Definition
| don't reward all individuals equally. to be effective rewards should be based on performance. failing to praise a deserving worker may cause him/her to perform poorly the next time |
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Term
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Definition
| any action that enables you to escape pain or discomfort is reinforced by the relief you experience |
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Term
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Definition
| not paying attention to neg. behavior |
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Term
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Definition
| never reprimand in front of others. public reprimand humiliates and may cause all the members of the work group to resent the manager |
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Term
| to foster creativity at work: |
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Definition
"kaleidoscope thinking" - Rosabeth Moss Kanter
-shakes up all existing parts and rearranges them to make a new attern, new reality, new possibility |
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